IT Technician/Systems Engineer

Compass Computer Group Inc

9408 Ravenna Road, Twinsburg, OH 44087

$50,000 - $70,000 a year - Full-time

Profile insights

Find out how your skills align with the job description

Licenses

Do you have a valid Driver's License license?

Skills

Do you have experience in Windows Server administration?

Education

Do you have a Associate's degree?

Job details

Pay

$50,000 - $70,000 a year

Job type

Full-time

Work setting

In-person

Benefits

Pulled from the full job description

Professional development assistance
401(k)
Health insurance
Retirement plan
Paid time off
Dental insurance

Full job description

We specialize in Managed IT Services and Cybersecurity, including ZeroTrust Security Protection

Compass Computer Group, Inc., headquartered in Twinsburg, OH, has been providing comprehensive IT Services, Products, and Support Solutions since 1996. For over 28 years we have delivered on Managed Service Agreements, Microsoft Products, Hardware/Software Support, Hyper-V and VMWare Systems, and 24x7x365 Monitoring Services. Compass has a long history of supporting Manufacturing and Healthcare businesses in Northeast Ohio with a wide range of services, including Server and Workstation Support, Network Design, VOIP Phone Solutions, Business Continuity Data Protection, Licensing, Equipment Installation and Support. Our commitment to reliable IT infrastructure ensures optimized operations with less downtime for clients across various industries.

Role Description:

This is a full-time IT Support Specialist service role located in Twinsburg, Ohio. In this role, you will provide technical support and troubleshooting for hardware, software, and network-related issues. Responsibilities include assisting with Server and Desktop computer setups and ongoing maintenance, managing help desk inquiries, and delivering efficient IT solutions to ensure reliable day-to-day operations. You will work directly with clients and collaborate with teammates to identify and resolve technical challenges effectively.

Qualifications

Technical Support and Troubleshooting skills to identify and resolve hardware and software issues
Knowledge of Server software including VMware and Hyper-V Computer systems with proficiency in managing setups, repairs, and maintenance
Experienced in providing IT Solutions and Support in a timely fashion
Strong working knowledge of Microsoft 365 administration, including Entra, Exchange and Purview.
CMMC Compliance experience preferred.
Strong communication and problem-solving skills with the ability to manage tasks independently
Familiarity with network configurations and data backups is a plus
Experience with an MSP or using a PSA preferred
Associate's Degree in Information Technology or a related field, or equivalent professional experience
Related Microsoft Certifications preferred