Community Liaison

Community Liaison

About The Bridge Project

The Bridge Project is an unconditional cash transfer program that provides up to $1,000 a month to low‑income mothers. Launched in June 2021, the program is designed to support mothers during the most important period of their child’s mental, physical, and emotional development: the prenatal period and the first 1,000 days of life. We operate across all five boroughs of New York City and continue to expand into new regions, including Boston and Appalachia. As we grow, we are working to make The Bridge Project as accessible as possible, which includes increasing the languages and cultural fluencies our team can offer.

Position Summary

Community Liaisons (CLs) are the primary point of contact for mothers in The Bridge Project, from the moment an applicant submits their interest through their full participation in the program. CLs guide applicants through eligibility and onboarding, build trusting relationships with participants, troubleshoot payment and resource issues, co‑facilitate community programming, and support research, media, and advocacy efforts. CLs are the connective tissue between participants and the rest of the Programs, Community, Research, and Media teams.

This is a relational, detail‑oriented role. The ideal CL is responsive, organized, culturally humble, comfortable with technology and documentation, and able to hold space for participants navigating sensitive circumstances.

Key Responsibilities

1. Applicant Screening & Onboarding

• Serve as the first point of contact for applicants and guide them through the application process from start to finish.
• Screen applicants for eligibility, including review of pregnancy documentation, location/address documentation when needed, and ID and income verification.
• Review income and benefits documentation when applicants are unable to pass automated verification through OnFido or SheerID, including back‑and‑forth with applicants when documents need updating or are rejected.
• Send “First Steps” outreach emails to eligible applicants with links to required verifications once they are assigned to a CL.
• Communicate respectful, clear rejection notices to applicants the CL has been in contact with.
• Schedule and host onboarding calls, including asking onboarding questions and creating a supportive, welcoming environment for incoming mothers.
• Create participant profiles in Apricot in tandem with the onboarding call, upload all required documents, update contact information, and record onboarding call details on the profile.

2. Ongoing Participant Support & Communications

• Respond to participant emails, texts, and calls regarding payments, requests for help, and resource needs, aiming for a 1‑4 day response window.
• Maintain the mothers’ inbox and the general info inbox, responding to as many messages as possible and forwarding external inquiries to the appropriate internal contact (Partnerships, Fundraising, Media, Research, or leadership).
• Track payment issues and participant requests in the relevant operations spreadsheets, follow up when updates are pending, and close the loop with participants.
• Forward birth certificates to the appropriate program contact, confirm receipt with the participant, and follow up with participants who have not yet submitted theirs.
• Send step‑down reminders, income verification letters, program participation letters (for rent or stipend verification), and event invitations and reminders across locations.
• Monitor for and escalate suspicious card activity or suspected fraud.
• Provide translation support for documents, emails, and outreach as needed.
• Handle sensitive life updates with care: if a participant experiences a miscarriage or other tragedy, alert the rest of the Programs team and coordinate appropriate follow‑up.

3. Programming & Community Facilitation

• Co‑facilitate weekly virtual workshops and social circles alongside the Community Manager, including standing series such as Baby Feeding / Infant Care, Journaling, and 0‑5 workshops.
• Vision, plan, and facilitate additional workshops and community spaces as program needs evolve.
• Route resource requests to the Community team when participants need linkages beyond the CL’s scope, and support community doula referrals when needed.
• Maintain the resource lists used in the participant app: add new resources, verify that existing resources are active and current.
• Support Graduation: draft speeches, collect participant stories, and attend the event.

4. Research Support

• Send survey reminder emails to participants and follow up on outstanding responses.
• Forward survey‑related payment questions to the research inbox for the research team to resolve.
• Schedule qualitative interview calls with participants.
• Provide Spanish interpretation during qualitative interviews when needed.
• Support cleaning of recorded audio from qualitative interviews when requested.

5. Media, Storytelling & Advocacy

• Recruit participants for storytelling and advocacy opportunities (e.g., New Jersey campaigns alongside the Media team, and other needs as they arise) and collect their stories with care and consent.
• Support participant interviews, including note taking.
• Support advocacy efforts in NYC, Albany, and other jurisdictions, including content creation, meeting organization, petition circulation, and event planning and attendance.
• Engage and support alumni, including advocacy fellows, graduation participants, and the alumni group chat.

Qualifications

Required

• Strong written and verbal communication skills with a warm, participant‑centered tone.
• High attention to detail, especially around documentation, eligibility verification, and case tracking.
• Comfort working across multiple tools, including email, texting platforms, Google Sheets, Apricot (or similar case management systems), and internal communication tools.
• Ability to manage a high‑volume inbox and prioritize across competing requests.
• Cultural humility and lived or professional experience working with low‑income families, new and expecting mothers, or similar communities.
• Ability to handle sensitive participant situations (pregnancy loss, fraud concerns, financial hardship) with discretion and empathy.
• Reliable internet access and a quiet space for virtual onboarding calls and workshops.

Preferred

• Bilingual proficiency, particularly in Spanish (verbal and written).
• Prior experience in case management, community health work, doula or perinatal support, social services navigation, or similar relational roles.
• Familiarity with guaranteed income, cash transfer, or direct cash assistance programs.
• Experience supporting research participation, advocacy campaigns, or storytelling work.

Time Commitment & Compensation

• Hours are flexible and 100% remote. Specific weekly hours will be set with the hiring manager based on cohort size and program phase, with higher hours typically during active onboarding and lower hours during steady‑state participant support.

Pay: $30.00 - $45.00 per hour

Work Location: Remote