General Manager - Restaurant

About Inness

An inspired country retreat were cultivated meets wild. Set across 220 expansive pastoral acres between the Catskill and Shawangunk mountain ranges, Inness is home to a hotel, restaurant, member’s club, golf course, and a vibrant community rooted in thoughtful hospitality.

Recognized within the Michelin Guide for its distinctive guest experience, Inness blends design, landscape, and service at a level that reflects the standards of world-class hospitality.

This is a hands-on leadership role requiring active floor presence, coaching, service execution, and collaboration with culinary and hotel leadership teams.

Highly motivated applicants are encouraged to reach out directly to

Andrew Fesen - Dir of Human Resources

email - andrew@inness.co

Phone 717.940.2175

Responsibilities

• Lead and oversee all front-of-house restaurant operations during service
• Maintain exceptional guest experience standards with a focus on personalized hospitality
• Train, mentor, and develop FOH team members including servers, hosts, bartenders, runners, and support staff
• Uphold fine dining service standards, sequence of service, and attention to detail
• Manage staffing levels, scheduling, labor efficiency, and daily floor plans
• Partner closely with culinary leadership to ensure smooth service execution
• Monitor guest feedback and proactively resolve service concerns
• Conduct pre-shift meetings and ongoing service education
• Maintain cleanliness, organization, and presentation standards throughout the dining spaces
• Ensure compliance with all health, safety, alcohol service, and company policies
• Assist with wine service standards, special events, private dining experiences, and seasonal programming
• Support recruitment, onboarding, coaching, and performance management efforts

Qualifications

• Minimum 5 years of restaurant management experience in upscale or fine dining environments
• Strong knowledge of hospitality and elevated service standards
• Demonstrated leadership and team development abilities
• Excellent communication and problem-solving skills
• Ability to remain calm and organized in a fast-paced environment
• Experience with POS systems, scheduling software, and labor management
• Wine and beverage knowledge strongly preferred
• Flexible schedule including evenings, weekends, and holidays
• Passion for hospitality, food, wine, and guest experience

Preferred Experience

• Michelin-level, luxury hotel, or destination dining experience is highly valued
• Experience managing within boutique hotels, resorts, or hospitality-driven lifestyle properties is a plus

What We Offer

• Opportunity to work within one of the Hudson Valley’s most recognized hospitality destinations
• Collaborative and hospitality-focused culture
• Competitive compensation
• Employee dining and property perks
• Opportunities for growth within a multi-faceted hospitality company
• Beautiful work environment surrounded by nature, design, and culinary excellence

If you are passionate about exceptional hospitality and creating meaningful guest experiences, we would love to hear from you.

Pay: From $85,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• What fine dinning restaurants have you been a GM at?
• How many employees have you managed/supervised?

Work Location: In person