Claims Assistant jobs

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Anticipated Start date: February 1, 2027

For this role, we are seeking applicants in the Columbus, OH area. Candidates hired for this role will be expected to work in office for the first 12 months in the role.

During training, associates will work a schedule of 8:00 AM - 4:30 PM ET, Monday through Friday. Upon successful completion of training, work schedules may vary based on business needs and manager assignment, with hours generally falling between 8:00 AM and 5:30 PM ET.

This entry-level position is designed to prepare you for a future role as a Claims Specialist on the Virtual Property Claims team. As a trainee, you’ll begin by supporting a variety of property claims—including those related to weather events, water damage, fire, theft, and other covered losses—under close guidance. You’ll learn the full lifecycle of claims handling while developing the technical and interpersonal skills needed to succeed in a fast-paced, customer-facing environment.

You’ll participate in structured training and hands-on experience to build proficiency in evaluating damages, understanding policy coverage, and navigating claims systems and tools. Early responsibilities will include assisting with documentation, reviewing vendor estimates, and supporting communication with customers. Over time, you’ll take on more complex tasks, including setting expectations, explaining coverage decisions, and managing claims independently.

Strong communication and emotional resilience are essential, as you’ll be coached on how to handle difficult conversations with empathy and professionalism. You’ll learn how to de-escalate tense situations, deliver challenging news clearly, and guide customers through stressful experiences with confidence and care.

As you progress, you’ll gain exposure to reserve management, regulatory compliance, and collaboration with internal teams such as Special Investigations and Subrogation. Staying informed on industry repair practices, market pricing, and legal developments will be part of your growth journey.

This role offers a unique opportunity to develop both technical expertise and emotional intelligence in a supportive, learning-focused environment. Candidates should be eager to grow, comfortable with change, and motivated by helping others. Successful trainees may be eligible for promotion to Specialist I within 12–18 months, based on performance and business need.

Job Description Summary

No two property claims are ever the same and each customer has unique needs. Our team thrives on providing the very best service and
building lasting, successful relationships with our customers. If you are confident, curious, driven to learn and grow, and have a desire to
help people when they most need it, we want to know more about you!

As an Associate Claims Specialist, you will have the opportunity to learn about Property claims handling while supporting customers and associates throughout the entire PL Property organization by overseeing and handling specific components of the claim process.

Job Description

Credit/Background Check: Due to fiduciary accountability within this job, a valid credit and/or background check will be required as part of the selection process.

Additional Job Description

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

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NOTE TO EMPLOYMENT AGENCIES:

We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule.

The national salary range for Associate Claims Specialist, Central Prop : $46,345.00-$75,500.00

The expected starting salary range for Associate Claims Specialist, Central Prop : $46,345.00 - $60,800.00