How To Pay Your Indeed Invoices

Set up your billing information and payment method.

1. Sign in to your Indeed account.
2. Click or tap your email address in the top right corner.
3. Select Billing and invoices from the menu.
4. Open the Information tab to add or edit:
   
   1. Billing contact
   2. Billing information
   3. Payment method
5. Click or tap Update when you're done

Pay your outstanding balance.

• Your credit card will be charged automatically once payment is due.
• Check your balance and payment history in the Summary tab of your Billing and invoices page.

Learn more about when and why you'll get an invoice from Indeed.

How it works

• When an invoice is overdue, a Pay button will appear.
• You can pay online with a credit card, online banking, or other electronic methods.
• IOs are an alternative to manual methods like cheques or bank transfers.
• After a successful payment, it may take up to 10 days for the invoice to disappear from Payments due.

Who is eligible?

• Some employers can pay using insertion orders (IOs), but not all accounts are automatically set up for this.
• Contact your Sales or Customer Success representative to find out if your account can use IO payments.
• If approved, you'll receive instructions on how to set up and use IO payments for your invoices.

How to request an insertion order

1. Contact your Sales or Customer Success representative.
2. Be ready to provide:
   
   1. Business details
   2. Expected spend
   3. Payment history (if requested)
3. Wait for the internal review and confirmation of eligibility.

Issue: My credit card was declined.

Solutions:

1. Confirm your card details:
   
   1. Card number, expiration date, CVV/CVC, and billing address
   2. Make sure funds are available
2. Check your card status:
   
   1. Ensure your card is not expired or cancelled.
   2. Contact your bank for a replacement if needed.
3. Review your online transaction settings:
   
   1. Ensure online and recurring transactions are allowed.
   2. Set up 3D Secure if required.

Issue: The fields to add credit card information are grayed out or unclickable.

Solution: Review your browser settings. Follow our troubleshooting steps to fix common browser issues.

Issue: I can't update my credit card. I'm getting fraud-related errors.

Solutions:

1. Try these troubleshooting steps:
   
   1. Clear your browser's cache and cookies.
   2. Try updating your payment information from a different network or device (such as mobile data).
   3. If your card was declined, contact your bank to confirm the transaction is authorized.
2. Contact Indeed Support. We've listed the information we'll need in the Contact us section below.

Question: I'm having trouble updating my billing information. Can I email the details to you?

Answer: No. For security reasons, Indeed can't accept credit card information via email. Update all details directly in the employer dashboard.

Question: I'm redirected to my bank or credit card company to confirm the payment. Is this normal?

Answer: Yes. This is called Strong Customer Authentication (SCA). SCA is a two-factor process that secures online payments. You'll have to sign in to your credit card account and approve the transaction there.

Contact Indeed Support if you need more help. For issues with updating your credit card, be ready to provide the following information:

• Type of card (Visa, Mastercard, etc.)
• Bank or card issuer
• Last four digits of the card
• Billing country
• Which steps have you already tried:
  
  • From the browser issues troubleshooting article
  • Did you try a 4G/5G or a different network?
  • If your card was declined, did you contact your bank?