Field Service Technician

Merlin Technology Inc

Mount Prospect, IL 60056

Full-time

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Job details

Job type

Full-time

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Health insurance
Retirement plan
Paid time off
Paid sick time

Full job description

Field Service Technician – High Pressure Humidification Systems

Merlin Technology

About Us
Merlin Technology is a global leader in high pressure humidification systems for commercial and industrial applications. With a reputation for innovation, quality, and reliability, we partner with clients across a wide range of industries to deliver precise humidity control solutions. Learn more at: https://www.merlin-humidification.com/

Position Overview

We are seeking a skilled and motivated Field Service Technician to join our U.S. team. This role requires strong mechanical and electrical abilities, excellent customer service, and the flexibility to travel nationwide. If you enjoy hands-on technical work, problem-solving, and working directly with customers, this is a great opportunity to grow within a supportive and dynamic company.

Key Responsibilities

Install Merlin high-pressure humidification systems at customer sites.
Perform on-site service, troubleshooting, repairs, and preventative maintenance.
Provide technical support and assist customers with parts orders via phone and email.
Maintain accurate documentation of service work, including reports, parts usage, and recommendations.
Read and interpret technical manuals, schematics, diagrams, and wiring documentation.
Independently plan travel schedules and service trips to meet customer installation and maintenance needs.

Qualifications

Strong mechanical and electrical aptitude required.
Well-organized and able to work effectively in a small team environment.
Excellent problem-solving abilities and strong attention to detail.
Solid communication and customer service skills.
Valid driver’s license with a clean driving record preferred.
Ability to work independently and manage tasks in fast paced environments.
Comfort working at heights and operating scissor lifts and similar equipment.
Willingness to travel frequently by air to customer locations (most weeks involve travel).

What We Offer