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Team Overview

Imaging Services – Consumer Operations Support is a compliance-focused team responsible for the digitization of written consumer correspondence received by TransUnion. The team manages a high volume of inbound consumer mail, supporting requests such as credit report disputes, credit report copies, and credit freezes. This is achieved through the accurate receipt, preparation, categorization, and scanning of documents into the appropriate processing workflows.
This role reports directly to the Senior Lead of the Consumer Operations Support division.

This job is assigned as On-Site Essential and requires in- person work at an assigned TU office location as a condition of employment.

Role Overview and Core Responsibilities

• As a team member, the Imaging Services Clerk is responsible for digitizing written Customer/Consumer correspondence. This includes receiving, prepping, categorizing and scanning all documents. Emphasis is on accuracy, attention to detail and knowledge of doc types and procedures for each.
• Open, prepare, sort, read, review, count, scan and batch incoming mail and all other necessary documents such as contracts, legal communications, law enforcement reports, or departmental requests.
• Meet or exceed efficiency, production, and quality standards each month and ensure departmental procedures are followed.
• Collaborate with team members and management.
• Share office equipment including scanners and workstations and ensure it is cleaned up after use before passing on to another team member.
• Relay production concerns timely and effectively to supervisors.
• Work on special projects and perform other related duties as assigned.
• Extreme confidentiality in all matters relating to the position.
• Ability to timely escalate production issues.

Required Knowledge and Experiences

• Must be able to work their schedule (10:00 AM – 6:30 PM, Mon-Fri).
• Essential employee, 100% work from office.
• Good organization and communication skills.
• Ability to prioritize in a fast-paced setting.
• Must possess the ability to multitask and work independently.
• Flexibility to perform multiple tasks in environment that changes daily based on incoming work.
• Ability to maintain focus, flexibility, and consistently deliver high output.
• You must be able to lift to 30 lbs. consistently throughout the workday.

We’re also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we’re happy to support your career development and growth in:

• Index documents in OnBase.
• Understanding of credit reporting laws.

Benefits that support every part of your life:

At TransUnion, we design benefits to help you feel well, do well, and plan well—from day one.

For Your Health : Enjoy day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options. Spousal, domestic partner, and other eligible dependent coverage is available on select plans. Choose tax‑advantaged HSA and FSA accounts to make everyday care more affordable.

For Your Protection : We’ve got your back with company‑paid basic life and AD&D, optional voluntary life and AD&D for you and your family, and short‑ and long‑term disability. You can also opt into a legal plan, pet insurance, and travel accident coverage.

For Your Family : From adoption assistance and fertility planning coverage to caregiver support, we’re here for every chapter. Access Dependent Care FSA for possibility of an employer match, a complimentary Care@Work membership, and up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return.

For Your Future : Build toward what’s next with our 401(k) with employer match and Employee Stock Purchase Plan (ESPP). Tap financial wellness resources, career coaching, and optional long‑term care insurance to plan confidently.

For You : Grow and recharge with tuition reimbursement, flexible time off for exempt employees or paid time off for nonexempt employees, up to 12 paid holidays per year, commuter benefits, employee discounts, charitable gift matching, and paid volunteer time off, plus corporate volunteer events that make it easy to give back.

For Your Wellness : Access 24/7 support including professional therapy, coaching, and emotional well‑being programs alongside guided meditation and resources that support physical, mental, social, and financial wellness.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion’s Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting ERCoE@transunion.com .

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

TransUnion complies with all applicable immigration laws and regulations. The Company does not presently provide employer support or sponsorship for an immigration-related employment benefit for this position. Applicants must be authorized to work in the United States on a full-time basis without the need for employer support or sponsorship now or in the future.

Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company’s reputation are also essential expectations of this position.

Pay Scale Information:

The pay range for this position is $16.01 - $20.67 per hour. *The pay range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual’s education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations. Regular, fulltime non-sales positions may be eligible to participate in TransUnion’s annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.


TransUnion Overview:

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good , which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.

TransUnion's Internal Job Title:

Clerk, Admin Support

Company:

TransUnion LLC