Interview Guide
Interview Guide
Scaled Business Solutions
Scaled Business Solutions (SBS) team members partner with prospective, new, existing, and returning small to medium business clients to help them successfully post and optimize jobs, ultimately achieving hiring outcomes through Indeed’s Sponsored Jobs. In these roles, you’ll focus on delivering high-quality client experiences while consistently meeting revenue, productivity, and performance goals.
SBS roles are designed to develop and strengthen skills in sales execution, client engagement, and business acumen. The team is a common entry point for career advancement at Indeed, offering exposure to multiple parts of the business and clear pathways into advanced sales, account management, and other customer-facing or strategic roles.
Role Types
SBS Optimization
You’ll serve as the inbound, first-contact support team for SBS clients- resolving account and product issues via phone, chat, and email while optimizing live campaigns. The role focuses on improving performance, driving product adoption and conversions, processing eligible refunds, and partnering with vendors, with success measured by CSAT, SLA, and conversion outcomes.
SBS Sales Development
You’ll grow spend within an existing book of small-business advertisers by engaging routed opportunities through consultative upsells, optimization, and ongoing education. The role centers on understanding client needs, recommending Sponsored Jobs solutions, and increasing budgets through effective account development.
SBS Sales Activation
You’ll engage prospective, new, and churned employers to drive successful onboarding and first-time spend on Indeed. The role focuses on outbound engagement, guiding customers through setup, activating key features, and delivering fast, measurable adoption and results.
Core Strengths & Skills
Interview Process Overview
Indeed’s interview process for SBS roles is designed to evaluate core sales execution skills, problem-solving ability, and alignment with Indeed’s customer-first mindset. The process emphasizes real-world scenarios and measurable outcomes, with a focus on how candidates prioritize work, engage clients, and perform in a high-volume sales environment.
Core Interview Round
The core interview round is a single extended interview that combines a Hiring Manager component, a competency-based component, and a mock call exercise.
- Hiring Manager Component
This component focuses on your sales execution experience and readiness for the SBS role. You’ll discuss your background, how you manage high-volume workflows, prioritize tasks, and maintain momentum across a sales pipeline. We’ll also explore your approach to engaging customers, handling objections, and consistently meeting performance goals. - Competency-Based Component
This component evaluates your ability to achieve targets, manage pipelines, prioritize effectively, pitch and close deals, and adapt in a fast-paced environment. You should be prepared to share your motivation for joining Indeed, your interest in SBS, and how your values align with our mission. - Mock Call Component
The mock call is a short 5–7 minute role-play conversation designed to reflect real SBS client interactions. You will lead the discussion by setting a clear agenda, uncovering client needs through qualifying questions, handling objections, and recommending solutions. You’ll be assessed on rapport-building, urgency, influence, and your ability to drive toward a clear next step.
Need an accommodation? Review our process here.
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