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Hiring in the service industry

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Top 50 Retail Skills to Look for in Candidates

Looking for your next star retail associate and don't know where to begin your search? Learn what retail skills are most important to find the perfect retail hire.

Key Duties of a Restaurant Manager

Explore the key duties of a restaurant manager. Gain insight into the role's responsibilities so you can refine your job description and find quality candidates.

Call Center Outsourcing (When and When Not to Outsource)

Understand the basics of outsourcing a call center to see if contracting an external team is the right solution for handling your organization's customer service.

Front of the House: How to Hire and Retain FOH Employees

Learn about the best practices for hiring and retaining valuable FOH (front of house) employees for your restaurant, bar or entertainment establishment

Examples of 17 Skills for Success in the Workplace

Learn about the key skills for success to help you shape your performance, know what to look for in job candidates and nurture skills in current employees.

Tipped Employees: From Hiring to Managing to Payroll

Learn more about tipped employees in the U.S. Explore who qualifies to work as a tipped employee, how tips are taxed and legal ways to treat employee tips.

Survey: How to Improve Your Job Postings to Attract Better Candidates

We surveyed 250 employers and 2,000+ job seekers to discover how to make your job descriptions more effective.

7 of the Most Important Characteristics of Great Customer Service

Learn about the most important characteristics of great customer service and what interview questions to ask that showcase these traits.

Top 4 Customer Service Interview Questions for Hiring Ideal Candidates

Learn about three important questions to ask when interviewing a candidate for a customer service role.
Two chefs, one wearing a red headband, review a laptop and take notes at a wooden table in a kitchen setting.

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Latest resources

Analytical Skills in the Workplace: Skills and Examples

Discover how to develop analytical skills and identify these skills in job candidates to improve your workplace performance.

18 Behavioral Interview Questions to Ask Candidates

Behavioral interviewing can help you evaluate candidates. Consider this list of 18 behavioral questions to ask candidates to improve your hiring process.