17 workforce management software platforms to consider

1. ADP Enterprise eTIME

Price: Custom pricing; contact ADP for a personalized quote and demo.

Key features:

• Multiple time and attendance collection options, including finger scans, mobile apps and web-based systems.

• Points-based PTO tracking system with eligibility wizard and notifications.

• Employee scheduling based on skills, certifications, preferences and other criteria.

• Labor forecasting for various scenarios, including budget locking.

• Customizable dashboards for monitoring compliance, performance and regulatory governance.

• Integration with payroll and HR systems for seamless data flow.

ADP Enterprise eTIME, formerly known as Kronos, offers a comprehensive solution for managing time and attendance. It integrates with biometric devices and mobile platforms, collecting accurate data. Scheduling and forecasting capabilities allow managers to optimize labor resources effectively, while customizable reports offer valuable insights.

2. Aladtec

Price: Pricing varies based on organization size and type.

Key features:

• Pre-configured scheduling templates with shift swapping, giveaways and pickups.

• Member database with unlimited custom fields and online forms.

• Communication tools for team collaboration, including messaging and notifications.

• Secure administrative controls with role-based access.

• Integration with popular third-party applications.

• Mobile access for employees to view schedules and make requests.

Designed for public safety organizations such as fire departments and law enforcement agencies, Aladtec provides flexible online and mobile access, reducing errors and improving scheduling efficiency. Its communication features can enhance teamwork and operational readiness, helping ensure all team members are informed and coordinated.

3. Ascentis

Price: Pricing available upon request; contact Ascentis for a quote.

Key features:

• Synchronized HR and payroll systems for accurate real-time processing.

• Centralized data collection for streamlined HR, benefits and compliance management.

• Automated time and attendance tracking with various collection methods.

• Touchless temperature screening solutions for workplace safety.

• Ability to run multiple payrolls and adjustments with ease.

• Employee self-service portal for accessing pay stubs, PTO balances and personal information.

Ascentis is a full-service human capital management system suitable for midsize companies. It automates time tracking and attendance, providing point-based systems for improved accountability. Employees can access their information conveniently, reducing administrative tasks for HR staff. The system also supports complex payroll needs and compliance requirements.

4. Aspect Workforce Management

Price: Pricing based on the number of employees; request a demo and quote from Aspect.

Key features:

• Accurate forecasting and scheduling with omnichannel simulation modeling.

• User-friendly web-based interface that’s simple and intuitive.

• Unlimited “what-if” scenarios for exploring different staffing models.

• Employee self-service portal accessible via mobile devices and desktops.

• Proactive notifications and real-time adherence monitoring.

• Integration with contact center systems and CRM platforms.

Aspect Workforce Management allows businesses to scale on demand and only pay for the resources they need. It can provide detailed insights into customer service performance, helping managers identify coaching opportunities and improve customer satisfaction. Flexible scheduling assists in meeting service level agreements efficiently, ensuring high-quality customer interactions.

5. Justworks Hours (formerly Boomr)

Price: Depending on business needs, users can choose between a Standard Plan and a Business Plan. Both feature per-user monthly billing, although opting for annual billing may offer additional savings.

A 30-day free trial is also available.

Key features:

• GPS-enabled mobile apps for real-time tracking and geofencing.

• Built-in team communication tools for collaboration and updates.

• Mobile time card app for organized time tracking.

• One-click employee self-onboarding to simplify setup.

• Integration with QuickBooks, ADP, Xero and other platforms for seamless syncing.

• Overtime alerts and compliance management features.

Justworks Hours is a user-friendly time-tracking solution suitable for businesses of all sizes. Its seamless integration capabilities and ease of use make it a top choice for managing remote and mobile workforces. GPS features ensure accurate location-based time tracking, while the intuitive interface simplifies administrative tasks.

6. Calabrio ONE

Price: Pricing available upon request; contact Calabrio for details.

Key features:

• Advanced analytics to anticipate customer needs and identify opportunities.

• Feature-rich dashboards for agent feedback and performance metrics.

• Customizable reporting templates that eliminate data silos.

• Centralized recording of calls, chats and interactions.

• Automated workflows for evaluations, coaching and playback.

• Integration with CRM and contact center platforms.

Calabrio ONE is a workforce optimization solution focused on improving customer service operations. It provides deep analytics linking customer experience to profitability. Quality management and employee engagement tools help reduce operational costs and enhance communication within customer service teams, fostering a more productive work environment.

7. Deputy

Price:

• Scheduling: Available on a per-user, monthly basis for small teams needing flexible scheduling solutions.

• Time and Attendance: Affordable per-user, monthly option for managing attendance.

• Premium Plan: Comprehensive features for teams seeking advanced workforce management, billed per user monthly.

• 31-day free trial available; annual billing discounts apply.

Key features:

• Flexible shift scheduling based on employee availability, skills and compliance requirements.

• Real-time performance tracking and analytics for informed decision-making.

• On-demand labor forecasting to meet shift needs during peak times.

• Overtime and compliance management tools to control labor costs.

• Mobile app for shift swapping, availability updates and communication.

• Integration with payroll and POS systems.

Deputy is an all-in-one workforce management solution for small and midsize businesses. Its intuitive interface simplifies scheduling and time tracking, while mobile capabilities enhance communication between managers and staff. The software also offers compliance features to help navigate labor laws.

8. Frontline Absence & Time

Price: Pricing based on the number of active employees; contact Frontline for a quote.

Key features:

• Centralized management of employee absences and substitute placement.

• Real-time district data access to see who’s working and when.

• Compliance with state and federal regulations, including collective bargaining agreements.

• Payroll error management and oversight to prevent overruns.

• Automated substitute placement with notifications and confirmations.

• Reporting tools for insights into absence trends and costs.

Frontline Absence & Time, formerly known as Aesop, is designed for educational institutions. It helps schools manage teacher absences and ensures classrooms are covered. Automating the substitute placement process can save time and resources, allowing administrators to focus on other priorities.

9. Harri

Price: Subscription pricing; contact Harri for a customized quote.

Key features:

• Flexible shift rules and availability management with employee input.

• Monitoring of employee time spread and compliance with labor laws.

• Optimized scheduling to maximize sales and operational efficiency.

• TeamHub for real-time clock-in alerts, messaging and updates.

• Designed for hospitality and retail industries with specific needs.

• Onboarding and applicant tracking features to streamline hiring.

• Performance tracking and analytics for continuous improvement.

Harri specializes in workforce management for the hospitality sector. With multi-location management support, businesses operating in various sites can maintain consistency and coordination. Communication tools also enhance teamwork to keep employees informed and engaged.

10. HotSchedules

Price: Pricing available upon request; contact HotSchedules for details.

Key features:

• Compliance with state, city and county labor regulations.

• Automated meal and break scheduling with manager notifications for missed breaks.

• Overtime management and shift swapping to control labor costs.

• Certification tracking for employees and establishments to ensure compliance.

• Integration with POS systems to prevent early clock-ins and unauthorized overtime.

• Forecasting tools to align staffing with sales projections.

• Employee engagement features to boost morale and retention.

HotSchedules, developed by Fourth, simplifies scheduling and labor management in the hospitality industry. Integration with POS systems can enhance accuracy and help prevent time theft. Managers can make data-driven decisions to improve efficiency, ensuring high-quality service and optimized labor costs.

11. Jolt

Price: Pricing available upon request; contact Jolt for a quote.

Key features:

• Customizable task checklists with reminders and accountability tracking.

• Drag-and-drop schedule creation and auditing for efficiency.

• Consolidated audit results stored in one place for future analysis.

• Real-time task tracking with smart warnings and alerts.

• Integrated time clock for accurate employee clocking and reporting.

• Mobile apps for employees to access tasks, schedules and communication.

• Workflow automation to enhance productivity and reduce manual tasks.

Jolt is a workforce management tool for the hospitality and service industries. It helps managers organize workflows, manage complex tasks and ensure compliance. Features like customizable checklists keep teams aligned with standards and procedures.

12. NICE CXone

Price: Pay-as-you-go pricing; contact NICE CXone for a personalized quote.

Key features:

• AI-driven customer engagement analytics for omnichannel insights.

• Machine learning-based scheduling to optimize staffing.

• Advanced modeling and simulation tools for strategic planning.

• Integration with third-party solutions for automation and efficiency.

• Enhanced call quality monitoring and coaching tools.

• Workforce optimization features for performance management.

• Real-time dashboards for instant visibility into operations.

NICE CXone is a comprehensive call center workforce management solution. It leverages AI and machine learning to optimize scheduling and improve customer interactions. Real-time analytics help businesses enhance service quality while controlling costs. Additionally, it offers a flexible pricing model that caters to businesses of various sizes.

13. NOVAtime

Price: Pricing available upon request; contact NOVAtime for details.

Key features:

• Advanced scheduling matching employees’ skills, certifications and qualifications.

• Configurable pay rules and policies to handle complex scenarios.

• Automated leave accrual calculations and real-time balances.

• Payroll integration with other systems for seamless processing.

• Enhanced scheduling tools for filling vacancies efficiently.

• Touch-free time clocks and mobile apps for safe and convenient access.

• Comprehensive reporting tools for actionable insights.

NOVAtime offers a modular suite of workforce management tools suitable for businesses of all sizes. Its mobile solutions support remote employees and touch-free time clocks enhance workplace safety. The software integrates with various ERP, HR and payroll systems, providing flexibility and scalability to meet diverse business needs.

14. Paypro Workforce Management

Price: Contact Paypro for a customized quote.

Key features:

• Comprehensive workforce optimization tools from hiring to retirement.

• Employee tracking for day-to-day functions and long-term planning.

• Productivity metrics for accountability and performance management.

• Access controls based on roles to secure sensitive information.

• Workflow tools to identify inefficiencies and improve processes.

• Compliance management to navigate labor laws and regulations.

• Employee engagement surveys to gauge satisfaction and morale.

Paypro Workforce Management is a full-service human capital management solution. It helps companies remain compliant while controlling labor costs. By tailoring the system to meet complex payroll and HR needs, businesses can streamline operations and focus on growth. Enhanced productivity metrics provide insights for continuous improvement and strategic planning.

15. Shiftboard

Price: Per-user, monthly options; contact Shiftboard for detailed pricing.

Key features:

• Configurable scheduling compliant with labor union and industry regulations.

• Supports complex rules-based processes and certifications.

• Flexible scheduling for dynamic and continuously changing needs.

• Overtime control and equitable distribution features.

• Employee self-service for picking up shifts.

• Integration with payroll and HR systems for efficiency.

• Real-time alerts and notifications for schedule changes and updates.

Shiftboard offers two products, ScheduleFlex and SchedulePro, catering to various industries including healthcare and manufacturing. Its visual scheduling tools and integrations with systems like ADP can be helpful for 24/7 operations. Accommodating complex scheduling rules helps organizations maintain compliance and efficiency.

16. Sparkrock

Price: Monthly plans available; contact Sparkrock for more information.

Key features:

• Centralized data for efficient onboarding, management and reporting.

• Smart scheduling to fill shifts effectively and optimize resources.

• Employee self-service portals for accessing information and making requests.

• Automated time and attendance tracking with real-time updates.

• Designed for public sector and nonprofit organizations with specific needs.

• Financial management tools integrated with HR functions.

• Customizable dashboards for monitoring key performance indicators.

Sparkrock is designed for the public health, education and nonprofit sectors. It enhances data sharing and visibility within organizations. Reducing paperwork and automating processes allows organizations to focus on their mission and service delivery. Integrated systems support both HR and finance departments, promoting a cohesive and efficient operational environment.

17. When I Work

Price:

• Standard Scheduling: Affordable monthly rate per user, ideal for basic scheduling needs.

• Advanced Scheduling: Enhanced features available with a per-user monthly plan.

• Time and Attendance add-on: Flexible add-on for tracking, billed per user monthly.

• Custom pricing available for enterprise solutions.

Key features:

• Match shifts with employee qualifications, availability and preferences.

• Integration with payroll providers like ADP and QuickBooks for seamless processing.

• Mobile clock-in and clock-out with geofencing to ensure accuracy.

• Digital timesheets stored in one location for easy auditing and compliance.

• Variable pay rate setup for individual employees and positions.

• Attendance and break management tools to control labor costs.

• Automated notifications for shift changes and approvals.

When I Work specializes in scheduling and time tracking for small to midsize businesses. Its user-friendly interface and affordable pricing make it accessible to a wide range of organizations. Supporting multiple locations, it can help simplify employee management and enhance communication through mobile apps.

What is workforce management software?

Workforce management software (WFM) manages staff schedules and enhances business productivity. By implementing a WFM solution, you can gain access to critical time and labor data that helps you analyze and improve key business metrics.

Calculating the optimal number of employees needed to reach your targets is straightforward with WFM tools. These systems enable you to manage paid time-off, leave requests and shift modifications effectively, streamlining your administrative processes. Additionally, WFM software helps your organization stay compliant with labor laws and attendance requirements, promoting a well-regulated and efficient work environment.

What to look for when choosing workforce management software

Choosing the right workforce management software (WFM) can significantly impact your organization’s efficiency and success. Here are some features to consider when choosing a platform.

Staff optimization

Maximize your team’s potential by aligning their unique skills with the right tasks. For example, assigning a highly skilled IT professional in a role that aligns with their expertise can enhance efficiency and productivity. Look for WFM tools that automate the process of matching employees’ expertise with appropriate tasks, ensuring each team member is utilized effectively.

Comprehensive task management and metrics

Gain deeper insights into your team’s performance with robust task management features and detailed metrics. Real-time adherence metrics allow you to monitor employee activities against their responsibilities, enhancing accountability and productivity. In fast-paced environments like call centers, having access to cost-reduction analytics can enable smarter, data-driven decisions that boost your bottom line.

Dynamic compliance monitoring

Stay ahead of regulatory changes with WFM software that offers dynamic compliance monitoring. As your business expands into new regions, your software must adapt to varying local labor laws and regulations. Look for solutions that provide a clear overview of potential compliance risks and offer actionable solutions tailored to each area.

Efficient leave management

Simplify employee leave management with software that automates requests and updates policies seamlessly. This functionality can reduce administrative burdens and minimize workflow disruptions.

Empowering employee self-service

Enhance employee satisfaction and trust by providing self-service portals where your team can review their timesheets, request time off and clock in and out remotely. This autonomy can help boost morale and streamline managerial tasks, allowing you to focus on important business initiatives.