What is an IT manager?

In small to medium-sized enterprises that do not require a dedicated chief technology officer (CTO), an IT manager can typically serve as the technology department’s lead. These professionals plan and coordinate a company’s computer-related activities.

An IT manager installs, maintains and upgrades a company’s hardware and software systems. They implement systems, policies and procedures to maintain a secure work environment. IT managers are also responsible for managing staff and coaching employees to ensure the safety of data and the integrity of hardware and software systems.

Here are some of the primary responsibilities of an IT manager:

• Managing a company’s computer systems
• Managing a company’s information technology
• Overseeing system testing and other computer-related updates
• Managing IT staff through coaching and counseling
• Maintaining a safe work environment by adhering to security protocols and recovery systems
• Maintaining IT strategies and staying informed about emerging best practices and technologies
• Recruiting and training IT employees
• Identifying problems within the system landscape
• Evaluating IT operations

“An effective IT manager is technically capable and business-minded. The best ones can translate complex systems into strategic advantages, aligning infrastructure with organizational goals. Successful IT managers connect the business goals of a company and the systems required to meet these goals.”

—P. Todd Decker, software engineer

Best practices for an IT manager

Effective IT managers adhere to their industry’s best practices. Here are some guidelines successful IT managers follow:

1. Get support from senior management. Gaining support from senior management can provide IT managers with direction when implementing new technologies or addressing broader information technology considerations.
2. Use a framework. IT managers can adopt IT frameworks, such as ITIL or COBIT, to establish structured strategies aligned with business needs.
3. Foster strong communication. Effective communication is important for IT managers to ensure clarity for all involved parties.
4. Be proactive. An effective IT manager can anticipate issues before they arise and has a plan in place to resolve them if they do.
5. Keep information and data safe. An IT manager protects a company’s systems and data against breaches and other attacks by effectively implementing information security and system recovery policies and procedures.
6. Set attainable goals. Setting SMART goals and realistic performance goals for managers can boost team morale and demonstrate the value of IT to business collaborators.
7. Use effective tools. Companies can provide the IT team with tools that streamline workflows and improve efficiency.

What skills should IT managers have?

Here are some examples of the hard and soft skills a successful IT manager possesses:

• Analytical: The ability to analyze information through critical thinking and use it to solve a problem.
• Technical: The ability to perform specific technical tasks related to their industry or profession.
• Problem-solving: The ability to use problem-solving skills to manage complex issues and develop effective solutions.
• Teamwork: An ability to collaborate, communicate and contribute to your team and work toward a common goal.
• Communication: Effective communication skills can promote clarity, understanding and productivity.
• Leadership skills: An IT manager may be required to lead individuals, a team or an organization.
• Attention to detail: Hardware and software systems require consistent accuracy and a thorough attention to detail.
• Time management: The ability to perform tasks promptly.

How much should I pay IT managers?

IT manager salaries can vary depending on the company, the employee’s experience and their skill level. For the most up-to-date information on pay ranges, find IT manager salaries on Indeed.

What is required to be an IT manager?

To become an IT manager, an individual typically requires a bachelor’s degree in business administration, computer science or a related field. It can be beneficial for IT managers to have a minor or a concentration in information technology. Employees generally require five years of work experience in IT, which may vary per company.

Many IT managers continue their education by earning a graduate degree, such as a master’s degree in business administration. Although it’s not always required, a graduate degree is appealing to some employers and can help employees prepare for their managerial duties in this profession.

Additionally, IT certifications can enhance a candidate’s qualifications and employment prospects. Common certifications include CompTIA Project+, PMP, ITIL and Certified Information Systems Security Professional (CISSP), depending on the organization’s needs.

An IT manager oversees a company’s technology systems, hardware, software and staff, aligning IT with business goals while ensuring security and efficiency. Success usually requires technical expertise, leadership, communication and proactive problem-solving, making them essential for protecting data and driving strategic advantages in organizations.