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Post a JobYou may have questions about managing your employer account, posting jobs or using specific Indeed tools and features. To help you find answers quickly, Indeed offers a library of resources, including articles, FAQs, how-to guides and more.
Before picking up the phone to call a customer support representative, you may find what you need in one of these resources. To make navigation easier, the following guide highlights key places to find information on Indeed.
Hiring with Indeed helps employers of all sizes make the most of Indeed’s products and features. It offers best practices, tips and insights designed to help you streamline the hiring process day-to-day.
You can find resources on topics like:
If you need help optimizing your recruitment strategy and making the most of Indeed’s hiring tools, check out Hiring with Indeed.
If you need step-by-step guidance on using Indeed’s hiring tools our Employer Help Center can be a good place to start.
You might use the Help Center if you need support with things like:
Unlike Hiring with Indeed, which focuses on best practices and recruitment strategies, the Help Center gives technical support and detailed tutorials to help you navigate the platform and troubleshoot issues.
If you have a question, chances are someone else has had it too. Most common questions, like “how to source qualified candidates efficiently,” or “how to update your billing information,” are answered in one of the resources below.
Here’s a quick summary of each topic and what kind of information you can expect to find.
Learn how to find and connect with qualified candidates in our Indeed Smart Sourcing help center library. You’ll discover guidance on purchasing and managing your Smart Sourcing subscription. It also provides information on how to source candidates using Smart Sourcing and how to sync Smart Sourcing with your ATS.
The Indeed Billing center provides guidance on managing your billing and invoices. Here, you can learn how to view your billing history, update or delete your credit card information and understand your invoices. These resources are here to simplify how you handle your payments with Indeed.
If you need help resetting your password, changing your language preferences or setting up two-factor authentication, the Indeed Account topics might provide an answer. This section is designed to help you troubleshoot and manage your settings, offers suggestions to protect your account from phishing scams and can help you take next steps if you think your account was compromised.
The Indeed Company Pages section provides resources for creating and managing your company’s presence on Indeed. Here you can learn how to claim your Company Page and update company information. Also find tips for showcasing your brand to attract potential candidates and connect with job seekers.
Indeed helps you make informed decisions when displaying compensation in job postings. Learn more about the data sources and methods Indeed uses to generate salary estimates and how to add and format pay information when posting a job from our Pay Transparency & Salary Estimates page.
Our Troubleshooting System Issues page provides steps to help you diagnose and fix common technical issues Indeed users sometimes encounter. It walks you through clearing your browser cache, updating your system and resolving loading errors so you can troubleshoot issues on your own.
The Document Verification Requests page explains how Indeed verifies your employer account by requesting documentation like utility bills or business licenses. It guides you through the submission process, helping you to understand how your account is reviewed. This is to protect both you and job seekers.
Indeed’s Product FAQs answer common questions about using Indeed’s platform, features and hiring tools. This page addresses the questions we hear most often like “How does Indeed’s matching technology work?” and “When should I sponsor my job?” to help you get the most out of Indeed’s products.
One of the most common questions we receive from employers is “How much does Indeed cost?” To answer that question we wrote an article specifically addressing Indeed Pricing: Job Posting Costs, where we explain the differences between free job postings and Sponsored Jobs to help you decide which option best fits your needs. The article addresses key questions to consider when choosing between the two, such as the benefits of Sponsored Jobs and how Indeed’s pricing model works. It also walks you through setting a budget and how billing works.
If you’ve explored Indeed’s resources and still need help, there are several ways to contact Indeed directly.
Below are the best ways to get in touch with Indeed’s support team and Indeed’s contact information.
If you can’t find the answer to your question with our online resources, you can contact us through the Indeed support form. To email Indeed, simply submit your issue and additional information through the form. The team will respond to most messages within 24 hours. This is the best way to get a quick response from the CS team.
The Indeed chat support feature allows you to contact Indeed directly from within the platform. To access it:
If you receive a call from Indeed about your account that you’re concerned is fraudulent you can confirm the number is legitimate by logging into your account and clicking on Help.
Indeed will never reach out to you via tools like What’s App. If you believe you’ve received a fraudulent call please report the number to your phone provider.
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This article is based on product information available at the time of writing, which may change at any time. Indeed does not guarantee that this information is always up-to-date. Please seek out your CS/Sales rep for the latest on this topic.
Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.
