What is human resource service delivery?
HR service delivery refers to how an organization manages and implements its services and programs. This includes the manual processes or automated software programs used by the HR department.
Organizations generally provide HR service delivery throughout the employee life cycle.
The delivery system typically includes:
- Employee pay
- Perks and benefits
- Hiring and recruiting
- Onboarding and offboarding
- Paid time off (PTO)
- Compliance
- Performance management
- Employee relations
- Learning and development (L&D)
Why HR service delivery matters
HR service delivery solutions can help employees access and control their benefits.
Reasons to improve your delivery might include:
- Timely benefits administration: Software programs can help you manage HR services and ensure they’re available when expected.
- Employee control: When streamlined processes are in place, team members can access their information and change the HR services they receive.
- HR efficiency: Software solutions help automate processes and may offer self-service options for employees. This can save time for your HR team, potentially improving productivity.
- Monitoring capabilities: Many programs provide metrics, reports and other data sources to monitor the use of benefits and programs. Your organization might assess this information to make decisions about service offerings.
4 types of HR service delivery models
Understanding the following HR service delivery models may help you decide which to use.
1. Traditional
With the traditional method, also called the decentralized delivery model, HR generalists deliver all HR services. This method offers a personalized approach, but it can take longer for employees to get the help they need.
2. Shared
In the shared approach, HR generalists work with HR specialists, allowing certain team members to gain specialized expertise. All the HR staff members typically work at a central office, but employees reach out to different team members depending on their requests.
3. Self-service
HR software tools often include self-service options so employees can easily change their benefits and resolve any issues. However, this approach can be less personal since it doesn’t require an HR employee’s involvement.
4. Tiered
A tiered system uses the shared method and self-service options. When an employee needs help, they typically start with the self-service option. Depending on the situation’s complexity, they may slowly move through each system tier with help from HR staff members.
For example, an HR generalist might attempt to resolve the issue. If they can’t satisfy the request, an HR specialist may offer assistance. This method typically allows for faster resolutions.
Best practices for human resource service delivery
Well-managed HR service delivery can help employees access their benefits. To make the experience positive for everyone, consider these best practices:
- Offering assistance from staff members: Self-service options are often effective, but some employees may prefer working with an HR staff member. Providing both options ensures employees can choose the support method that best suits their needs, whether they prefer managing tasks independently or receiving personalized assistance.
- Planning for the future: Consider the success of your delivery while planning for future growth. Using a scalable delivery model can help your HR department keep up with demands as your company expands.
- Using technology options: Many free and low-cost solutions are available to manage HR services. These programs can help improve productivity in your HR department.
- Providing written guidance: Employees may not know how to access HR support. Consider creating a guide for various situations. You might also include the contact information for different HR staff members based on their duties.
- Keeping delivery solutions secure: Consider implementing security protocols and using reliable programs with encryption to protect your company’s data.
- Personalizing services: Software programs often include personalization features that streamline the HR process and may make employees’ experiences more enjoyable.
- Involving collaborators: If you want to change your HR services delivery method, involving HR leaders, the executive team, managers and other collaborators can help you make effective decisions.
FAQs about human resources service delivery
How do you know if your HR service delivery is working well?
An employee satisfaction survey focusing on HR services can provide valuable feedback. The survey might ask employees to rank different aspects of the delivery or include open-ended questions and extra space for participants to make suggestions.
You might also consult with your HR team to determine whether adjustments should be made.
How should an organization choose an HR service delivery model?
Evaluating your current method of administering HR services can help you identify potential gaps and needs in the system. When comparing options, consider each solution and whether the features address your company’s needs.
Free demonstrations or trials for software solutions can allow you to test them out within your organization.
