Why is nonverbal communication an unreliable evaluation tool?

Individuals may send messages through their visible demeanor, influencing how their interactions are perceived. However, these nonverbal cues may result from various factors.

Consider how nonverbal communication can be misleading:

• Tone of voice: Variations in pitch, volume or communication methods may occur due to individual differences. Some people may communicate using visual or manual languages instead of vocal speech, and it’s important to respect and accommodate these diverse communication styles.
• Gestures: Some individuals may have physical restrictions that limit their mobility. For example, while a more firm handshake may be considered a sign of confidence, some individuals may be experiencing limiting physical conditions, injury or cultural norms rather than a lack of enthusiasm.
• Facial expressions: Some people may express themselves less through facial cues, so avoid making assumptions based solely on these nonverbal signals.
• Personal space: Cultural norms and sensory sensitivities may influence how close people stand to others. Some individuals may prefer more distance.
• Posture: Differences in posture may occur due to individual physical conditions or discomfort, and it’s important to avoid misinterpreting these variations as disengagement or disinterest.

It’s essential to recognize that nonverbal communication varies across individuals and cultures.

Alternatives to assessing nonverbal communication

While nonverbal cues can add context to conversations and interactions, they don’t always reflect a person’s skills, intent or engagement level. They may also lead to misinterpretations or unfair assessments. Employers should consider focusing on more reliable indicators, such as:

• A candidate’s skills and experience relevant to the role
• An individual’s ability to present information clearly
• The use of effective communication strategies, such as asking thoughtful questions or engaging in the conversation
• Their knowledge of the topic at hand
• A clear understanding and retention of information shared
• The ability to carry out tasks effectively based on discussions

Evaluating these factors can help create a more equitable and accurate assessment of employees and job candidates.

How to improve communication in the workplace

1. Handle situations sensitively

If nonverbal communication differences create challenges, address them respectfully and without making assumptions. Encourage open discussions to clarify intent rather than relying on visual interpretations.

2. Focus on context over nonverbal cues

Instead of assessing employees based on body language, consider focusing on whether they effectively convey ideas, ask relevant questions and engage in meaningful discussions.

3. Adapt communication styles

Recognizing individual differences in communication can help create a more supportive workplace. Consider alternative ways to engage employees, such as allowing written communication options in meetings or providing sign language interpreters.

4. Provide inclusive communication training

Organizations can offer education on diverse communication styles, including neurodivergence and cultural differences. Training can help employees become more aware of how different individuals express themselves.

5. Offer multiple communication methods

Using a variety of communication tools, such as email, messaging apps and virtual meetings, allows employees to express themselves in ways that suit their needs.

6. Practice empathy

Encouraging a culture of understanding and adaptability can help teams collaborate more effectively. Being open-minded about different communication styles leads to stronger collaboration and better workplace relationships.