Indeed users and permission types

To make hiring easier, you can add managers and employees to your Indeed account and give them the right permissions.

At a high level, there are two key elements to an Indeed hiring account:

• Employer Account: The business account used for hiring on Indeed. This represents the business or organization using Indeed for hiring.
• Users: Individuals who have access to the employer account. Users can have different permission levels depending on their role.

The two main types of users in an Indeed Employer account are:

• Account Owner: The person who creates the employer account and has full control over it. They automatically have Admin permissions, allowing them to manage hiring activities, billing and user access.
• Secondary Users: Additional users added by the Account Owner or an Admin. Admins can customize their access with different permissions based on their role in the hiring process.

A user’s permission level determines their abilities, such as posting jobs, managing candidates, handling billing or overseeing other users. Employers can customize permissions to fit their hiring needs.

Before we look at these roles in depth, here’s an example of how one business owner managed permissions for her ice cream shop:

Deahra owns five ice cream shops. She plans on using Indeed to hire new employees at each location. She starts by creating an Employer account with her email. This automatically makes her the Account Owner and gives her Admin permissions. 

To streamline hiring, she adds her five store managers as Secondary Users (using their respective email addresses). This allows them to post jobs and review candidates for their specific locations. The Secondary Users and their use of Indeed tools and features fall under her Employer account, so all hiring expenses are also charged to her business. 

As the Admin, Deahra controls what permissions each manager has. This means that she can add or remove access as needed should her hiring circumstances change.

Next, let’s break down the different user types and permissions on Indeed. This helps you to see how they can help you maximize your hiring efficiency.

Different types of Indeed users

As mentioned above, there are different types of Indeed users within an Employer account. These are:

• Account Owner: Also known as the Primary User, the Account Owner creates the employer account and automatically has full admin permissions.
• Secondary Users: Additional users added to the employer account. Their permissions vary based on their role.

When an employer creates an Indeed employer account, they become the primary user with Admin permissions. This allows them to manage specific actions, for example:

• Post jobs
• Manage candidates
• Search resumes
• Handle billing information
• Manage secondary users

Employers can add unlimited Secondary Users at no cost. This helps consolidate hiring activity under a single account while maintaining control over who can do what.

Primary and Secondary Users

A Primary User (Admin) has full control over an employer account. Secondary Users are added by an Admin and can be granted specific permissions.

Any user can be associated with multiple employer accounts. This means they can have Admin permissions for one account while having limited permissions for another. An Admin can assign any permission type to a Secondary User, including Admin permissions.

Indeed permission types

When adding users, you can assign them one or more of the following permissions:

• Admin: Full control over the Indeed account
• Basic Access: Ability to search resumes and contact candidates
• User Management: Ability to add or edit user permissions (up to their own permission level).
• Candidates: 
  • Full: View and contact applicants for all jobs
  • Limited: View and contact applicants for assigned jobs only
• Jobs: Post, sponsor and manage jobs
• Indeed Hiring Events:
  • Draft and Edit: Create and modify event drafts
  • Sponsor: Manage budgets and create/edit Indeed hiring events
• Smart Sourcing Subscriptions: Assign Smart Sourcing subscriptions and distribute contacts
• Analytics: View reports and performance metrics
• Billing: Access invoices and payment information

Indeed account settings

Your Indeed account settings allow you to control who can access what within your hiring team. The permissions you assign depend on the user’s role. For example:

• A recruiter might need full access to candidates but no access to billing. 
• A hiring manager might need job posting and candidate review access but not user management.

There are four main permission types:

• Create: This could involve creating a new job, adding a new user or opening a new account.  
• Read: This could allow a user to view a resume, a job description or a budget amount but not to make changes to any of those items.
• Update: This allows a user to make changes to an existing item but not to create or remove items. For instance, a job description could be changed to include additional fields or a description, or a candidate’s status could be updated.
• Delete: This allows the user to remove a resource. For instance, it could allow a user to take down an existing job posting or remove a user from an account

To illustrate how permissions work, let’s continue with Deahra’s ice cream business example:

• Create: Deahra hires a recruiter to handle job postings. She gives the recruiter Create permissions, so they can use the Indeed recruiter login to post jobs on Indeed for each shop. However, the recruiter cannot remove jobs or manage user access.
• Read: Her accountant needs to monitor hiring expenses but should not make any changes. She grants the accountant Read access to the Billing section, allowing them to view invoices without modifying them.
• Update: One of her store managers, Saul, is responsible for updating job descriptions when new seasonal flavors are introduced. Deahra gives Saul Update access to the Jobs section, allowing him to modify job postings without deleting them.
• Delete: At the end of summer, Deahra needs to remove seasonal job postings. Since only Admins can delete jobs, she must do this herself or grant Delete permissions to a trusted HR manager.

By assigning permissions carefully, Deahra can make sure that each user has the tools they need while protecting sensitive account settings.

User access: connecting users to an employer account

Indeed employer accounts are designed so that multiple users can manage hiring from a single account. Anyone with admin permissions can easily add users to your account. 

Here’s how to add users to an employer account:

1. Go to your Indeed Employer Dashboard.

2. Select the dropdown arrow next to the account name in the upper right-hand corner and click Users.

3. Click Add Users and enter the user’s email address. You may add multiple users at one time by separating their emails with commas.

4. Assign the necessary permissions by clicking All Options. You have the option to mirror the permissions of existing users, if any.

5. Click Save and notify new users

6. Indeed will send the new user an email invitation. Once accepted, they can access the employer account with the assigned permissions.

To adjust permissions:

1. Go to the Users page.
2. Find the user and click the three vertical dots under “Action.”
3. Select Edit, Remove or Manage limited access.

Users will see different features based on their assigned permissions. For example, a user with access only to Analytics and Billing will only see those tabs. A user with Limited Candidate Access will only see applicants for specific jobs they have been assigned to.

Admins can also give a Secondary User their User Management access, which allows them to:

• Add a new user and grant them permissions.
• Edit existing user permissions (grant new or revoke access).
• Remove users with the same or lower level of access.

Users with User Management permissions can manage other users. However, they cannot assign User Management permissions to anyone else unless they are an Admin.

If a Secondary User of any type needs additional access, they must request it from an Admin.

Switching between accounts

Users with access to multiple employer accounts can switch between them as needed. Their permissions may vary between accounts, depending on what each Admin has assigned. Your Employer Dashboard will reflect these differences and show the tools and data each user is permitted to access.

Indeed’s User Access Report

Admins can generate a User Access Report to audit permissions. This report is downloadable as a .csv file and helps employers monitor who has access to what to ensure appropriate access levels within their Indeed accounts.

Make hiring more efficient using Indeed account settings

By assigning the right permissions and optimizing your Indeed settings, you can help your team work efficiently while maintaining control over your recruitment and talent acquisition. Consider taking a few minutes to review your account settings and adjust user permissions. This could make a meaningful difference in your hiring efforts.

Back to Hiring with Indeed