How to Get Help With Your Indeed Employer Account

Our mission

Indeed’s Employer Guide helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

Read our editorial guidelines

Illustration of an employer sitting at a desk looking at a laptop with floating question and answer icons around the screen

Start your job posting, instantly

Create job description

7 min read

If you need help with your Indeed employer account, the fastest place to start is usually Indeed’s self-service support resources. These resources can help with account access, job posting, billing, hiring tools and troubleshooting. They often answer common questions without the need to contact support directly.

This guide explains where employers can get help on Indeed, what each resource is best for and when it makes sense to contact support. It is designed to help employers find answers faster and choose the right support path for their situation.

Start your job posting, instantly

Create job description

Where employers can get help on Indeed?

Employers can usually get help fastest through Hiring with Indeed, the Employer Help Center and Indeed’s employer product and support pages. If those resources do not solve the issue, the employer support form and in-account support options are the next places to try.

Where to get help with your Indeed employer account

Hiring with Indeed: best for employer how-to guidance

Hiring with Indeed brings together step-by-step guides, product overviews and practical examples that show how Indeed tools can support the full hiring journey. Topics include writing job posts, finding candidates, screening applications and setting up interviews.

You can browse by topic or task, which makes it easier to troubleshoot common questions, learn how features work and share consistent guidance with hiring managers and recruiters.

Indeed Employer Help Center: best for product support and troubleshooting

If you need product-specific help, the Indeed Employer Help Center is a strong place to start. It includes setup steps, troubleshooting guidance and support articles for common employer tasks and account issues.

Unlike Hiring with Indeed, which focuses more on hiring guidance and product education, the Help Center is geared toward technical help and task-based troubleshooting.

Common employer help topics on Indeed

Many employer questions about account access, billing, job posting and hiring tools are already covered across Indeed’s product and support pages. The sections below highlight where to go based on the type of help you need.

If you want a higher-level overview of Indeed’s employer products, the Indeed hiring solutions page can be a useful starting point. It brings together product information for employers looking to learn more about Indeed’s hiring tools and solutions.

Smart Sourcing

Smart Sourcing helps employers source candidates, manage outreach and move interested candidates into their hiring workflow. The product page includes information about features such as candidate discovery, messaging, analytics and Sourcing Assistant.

Indeed Apply

Indeed Apply helps employers create a simpler application experience and move candidates through the hiring process more efficiently. The product page highlights benefits such as structured applications, screener questions, ATS workflow support and better tracking and analytics.

Smart Screening

Smart Screening helps employers screen and score candidates based on objective hiring criteria and deliver those candidates into their ATS for faster review. The product page explains features such as candidate screening, fit scoring, credential checks and workflow support within existing hiring tools.

Employer Branding Hub

Employer Branding Hub helps employers manage their brand presence across Indeed and Glassdoor from one place. The product page includes information about features such as profile management, branded content, featured reviews and consolidated brand analytics.

Company Pages

The Company Pages help section includes resources for managing your company presence on Indeed. It covers tasks such as creating or updating company details and improving how your brand appears to job seekers.

Billing and invoices

The billing help section covers common payment and invoice questions. Employers can find information about billing history, payment methods and invoice details in one place.

Account access and security

The account help section can help with password resets, language settings, sign-in issues and two-factor authentication. It also includes guidance for account protection and steps to take if account security may have been affected.

Company Pages support

Pay transparency and salary estimate help

Indeed’s pay transparency and salary estimate resources explain how compensation may appear in job posts and how employers can add pay details more clearly. These resources can help employers understand salary display options and create clearer expectations for job seekers.

Troubleshooting technical issues

The Troubleshooting System Issues page covers common technical problems such as loading issues and basic browser-related troubleshooting. It can be useful when an account or page is not behaving as expected.

Document verification help

The Document Verification Requests page explains why Indeed may ask employers to submit business verification documents and what to expect during review. This process helps support trust and safety across the platform.

Indeed product FAQs

The Indeed product FAQ page covers common employer questions about platform features, hiring tools and general product use. It can be a good starting point if you want a quick answer before going into more detailed help content.

Pricing and Sponsored Jobs help

Employers looking for pricing information can review how Indeed pricing works and the Indeed pricing page. These resources explain how free and Sponsored Jobs work, how budgets are set and what can influence cost based on hiring goals, role type and location.

Which Indeed help resource should employers use?

Use Hiring with Indeed for product education, hiring guidance and practical how-tos. Use the Employer Help Center for account troubleshooting, setup help and task-based support. Use topic pages if the issue is specific to billing, account access, Company Pages or verification. If the issue still is not resolved, use the support form or the support options available inside the employer account.

How employers can contact Indeed support

If self-service resources do not answer your question, employers can contact Indeed support through the support form or through help options available in their employer account. The best option depends on the issue and the type of account access you have.

Contact Indeed through the employer support form

If online resources do not resolve the issue, employers can use the Indeed employer support form to send a message and share details about the problem. This is one of the primary ways employers can contact Indeed support online. If response-time language is retained, it should be verified before publication.

Get help from within your Indeed employer account

Employers can also look for support options from within their Indeed employer account after signing in. Available options may include chat, messaging or other guided support paths, depending on account context and issue type.

If you receive a call about your account and want to verify it, signing in to your employer account and checking your available help options can help confirm whether the outreach is legitimate.

Indeed does not use channels such as WhatsApp for employer account outreach. If a message or call seems suspicious, it may be safer to avoid responding until you verify it through official Indeed support resources.

Frequently asked questions about Indeed employer support

How do employers contact Indeed support?

Employers can contact Indeed support through the employer support form and, in some cases, through support options available after signing in to an employer account. The exact options may vary by account and issue type.

Where can employers get help with billing on Indeed?

The billing help section is the best place to start for invoice questions, billing history and payment method updates. It is designed for common payment-related support needs.

Where can employers get help signing in to Indeed?

The account help section covers password resets, sign-in issues, language preferences and two-factor authentication. It also includes account security guidance.

What is the difference between Hiring with Indeed and the Employer Help Center?

Hiring with Indeed focuses more on product education, best practices and hiring guidance. The Employer Help Center focuses more on troubleshooting, setup help and product-specific support tasks.