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Creating a new position is a great way to overcome business challenges. Find out how to develop a job proposal for IT job titles when you need extra IT help.

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Employer Guide: Creating a Job Proposal for IT Job Titles

If you need additional IT expertise, creating a new position is a great way to address current challenges and prepare your organization for the future. Before you create a new role, however, you often must get approval from upper management.

A job proposal is a document used to justify the creation of a new position. Find out what you should include in a proposal for IT job titles.

Things to consider when building an IT job proposal template

Before you create a new position, think carefully about your organization’s team strategy and job title hierarchy.

Team strategy

Every position in your IT department should match your team strategy, which is a plan used to help a team achieve its goals. Before you pitch a new role, consider the following:

  • Does the position match the current structure of your team?
  • If upper management approves the new position, will current IT employees have to take on new responsibilities or shift their focus to new projects?
  • How will this position help your organization reach its goals?
  • What is the potential ROI of creating this new position?

Job title hierarchy

Many organizations use a hierarchical structure, which organizes job titles according to their level of authority or responsibility. For example, you may have an IT director who oversees an IT security manager, an information systems manager and an IT project manager. Those employees would oversee IT analysts, engineers and IT administrators.

When you create a new position, you need to determine how it fits into your current hierarchy. You can do this by reviewing the duties of the job and assessing whether the incumbent will have any supervisory responsibilities.

Once you establish a job title hierarchy, it’s not set in stone. In fact, you may need to change your hierarchy as your organization’s needs evolve. For example, as your IT department gets bigger, you may need to add another layer of supervision to ensure everyone is reaching their goals.

Business case

You also need to demonstrate the potential benefits of creating a new position. Here’s what you need to provide to each decision-maker to get your new job approved.

Directors and senior directors

These executives focus on operational efficiency and team performance. Get them excited about your business case by showcasing the benefits, and include the following in your job proposal:

  • Job description
  • Justification for its creation
  • Impacts on performance
  • Budget and resources required
  • Timeline for recruiting and hiring

VPs and senior VPs

These executives align departmental goals with your company’s overall strategy and financial considerations. Boost chances of approval by demonstrating how the new role supports broader business objectives, and include the following:

  • Strategic alignment with specific goals
  • Financial justification for a new hire
  • Risk assessment for missed opportunities
  • Comparative analysis against competitors

Chief HR officer

Chief HR officers (CHROs) focus on your organization’s health, talent management and HR strategy alignment with company goals. Get them interested in your job proposal by adding the following elements:

  • How the role fills skill gaps
  • Impacts on succession planning
  • Company culture improvements
  • Improvement in HR KPIs and metrics

Board of directors

Members of the board of directors are responsible for the long-term vision of companies, focusing on governance and maintaining overall financial health. Convince them with a job proposal that includes the following:

  • Executive summary of the role
  • Strategic and stakeholder impacts
  • Financial projections with ROI
  • Risk management assessments
  • Governance and compliance considerations

Example IT job proposal template

Use the template below to convince key decision makers that creating a new IT role makes sense for your organization.

Proposed job title: SAP consultant

Current challenges: Fathom Group has been using separate systems to manage HR, finance, accounting and procurement functions. Using multiple systems is inefficient, as employees have to search through duplicate records to find what they need. It also takes time to open each program, search for information and create custom reports.

Fathom Group has decided to replace its legacy systems with an all-in-one ERP solution. However, the IT department doesn’t have any employees with experience implementing ERP systems or translating business requirements into ERP processes. 

Proposed solution: Hiring an SAP consultant would help Fathom Group translate its existing requirements into ERP processes, enabling a smooth transition from its legacy systems to the new ERP software. I estimate that hiring an SAP consultant would save Fathom Group $165,000 per year in lost productivity, errors and employee training costs.

An SAP consultant would fit seamlessly into the team’s current structure, as we already have a software manager to oversee their work. Our help desk analysts could also support the SAP consultant by routing ERP-related tickets directly to their inbox. 

Overall, hiring an SAP consultant has the potential to reduce overtime costs, improve Fathom Group’s turnover rate and increase morale.

In-demand IT job titles 

These are the top 50 most common IT jobs posted on Indeed in 2023.¹

1. Systems administrator

Systems administrator makes up 12.55% of all IT jobs posted on Indeed.

A system administrator sets up, troubleshoots and maintains network components, including servers, routers and network switches. 

Creating this position can help you address the following challenges:

  • Lack of hardware resources
  • Poor data security

If you decide to hire a systems administrator, look for a candidate with in-depth knowledge of operating systems and networks, strong problem-solving skills and experience implementing a variety of networking solutions. To assess your ROI, track system uptime and the number of help desk tickets generated each year.

2. IT support

IT support makes up 9.9% of all IT jobs posted on Indeed.

An IT support professional diagnoses, troubleshoots and fixes technology issues within an organization. 

Creating this position can help you address the following challenges:

  • Reduced productivity caused by slow or malfunctioning technology
  • Inability to scale efficiently due to the use of outdated IT systems

An IT support professional should have strong troubleshooting skills, in-depth knowledge of networking concepts and the ability to train users how to use hardware and software effectively. Track your ROI by monitoring KPIs such as cost per ticket, first call resolution rate and lost business hours associated with IT issues.

3. Network engineer

Network engineers make up 7.23% of all IT jobs posted on Indeed.

Network engineers design, implement, maintain and troubleshoot the computer networks within an organization.

Creating this position can help you address the following challenges:

  • Poor network performance
  • Concerns related to network and data security

If you decide to hire a network engineer, look for a candidate with a comprehensive understanding of networking protocols, strong problem-solving skills and the ability to communicate technical information to employees in other departments. To calculate your ROI, track common network KPIs, such as network availability, quality of user experience and network utilization.

4. Help desk analyst

Help desk analysts make up 6.81% of all IT jobs posted on Indeed.

Help desk analysts assist users with hardware, software and networking issues, which involves reviewing tickets, providing troubleshooting assistance and testing potential solutions.

Creating this position can help you address the following challenges:

  • Reduced productivity due to hardware and software issues
  • Difficulty accessing cloud-based applications due to persistent network errors

When you’re ready to hire a help desk analyst, search for a candidate who has experience with IT ticketing systems, strong problem-solving skills and the ability to maintain appropriate documentation. Calculate the ROI of this role by tracking average resolution rate, first response time, cost per ticket and other KPIs.

5. IT technician

IT technicians make up 6.18% of all IT jobs posted on Indeed.

IT technicians install, maintain and repair the hardware and software components in a computer system.

Creating this position can help you address the following challenges:

  • Low productivity due to hardware or software issues that require troubleshooting
  • Inability to complete important tasks due to software errors

If you decide to add an IT technician to your staff, look for someone with strong critical-thinking skills, experience with common software packages and the ability to explain technical concepts. Assess the effectiveness of your new IT technician by tracking ticket resolution time, first call resolution and other relevant KPIs.

6. Database administrator

Database administrator makes up 3.96% of all IT jobs posted on Indeed.

A database administrator maintains company databases and implements measures designed to prevent data breaches. 

Creating this position can help you address the following challenges:

  • Inadequate database security measures
  • Difficulty storing and retrieving critical data
  • Limited database capacity

If you decide to hire a database administrator, look for a candidate with strong problem-solving skills, in-depth knowledge of database design/data architecture and the ability to implement adequate database security measures. Calculate your ROI by tracking data availability, database uptime and other KPIs.

7. SAP consultant

SAP consultant makes up 3.81% of all IT jobs posted on Indeed.

A SAP consultant has expert-level knowledge of the SAP software package, enabling them to transform a company’s business requirements into SAP processes.

Creating this position can help you address the following challenges:

  • Difficulty automating manual processes
  • Inability to scale due to a lack of flexibility
  • Duplicate data in HR, accounting and other systems

If you’re in the market for a SAP consultant, search for a candidate who knows how to use the ABAP programming language, understands how to convert business requirements into SAP processes and excels at sharing technical information with users who don’t have technical backgrounds.

8. Senior network engineer

Senior network engineers make up 3.42% of all IT jobs posted on Indeed.

A senior network engineer performs many of the same duties as a network engineer, such as designing, configuring and troubleshooting networks, but they also mentor junior engineers and take on more complex projects.

Creating this position can help you address the following challenges:

  • Inadequate data security
  • Poor network performance
  • Lack of senior IT staff who are capable of managing complex projects

If you hire a senior network engineer, they should typically have advanced project management skills and the ability to mentor inexperienced IT staff. Calculate your ROI by tracking network uptime, on-time completion percentage and planned hours versus time spent on networking projects.

9. Senior systems administrator

Senior systems administrator makes up 3.37% of all IT jobs posted on Indeed.

A senior systems administrator manages the IT infrastructure for an organization.

Creating this position can help you address the following challenges:

  • Reduced productivity due to a lack of IT resources
  • Inadequate IT infrastructure to support your current or future business needs

In addition to strong problem-solving skills and in-depth knowledge of operating systems and networks, a senior systems administrator should have the ability to supervise junior staff members and provide actionable feedback. Determine the ROI for this role by tracking system uptime and monitoring the number of IT tickets submitted each month or quarter.

10. Network administrator

Network administrator makes up 3.08% of all IT jobs posted on Indeed.

A network administrator sets up, maintains and troubleshoots computer networks.

Creating this position can help you address the following challenges:

  • Sharing information across networks
  • Reduced productivity due to frequent network errors

If you want to add a network administrator to your team, consider looking for someone who has advanced networking capabilities, strong troubleshooting skills and the ability to teach non-IT staff how to use networks in a productive way. Calculate the ROI of hiring a systems administrator by tracking network uptime and average handling time.

11. Data center technician

Data center technicians make up 2.4% of all IT jobs posted on Indeed.

Data center technicians install and configure servers, upgrade computer hardware and troubleshoot technical issues.

Creating this position can help you address the following challenges:

  • Inadequate server capacity
  • Frequent server errors

A successful data center technician must have extensive knowledge of computer hardware, strong attention to detail and the ability to collaborate with other IT professionals to accomplish assigned tasks. Calculate the ROI of this role by tracking server uptime, error rates and other KPIs.

12. Computer technician

Computer technician makes up 2.38% of all IT jobs posted on Indeed.

A computer technician installs, maintains and troubleshoots hardware and software, which may involve responding to user tickets and walking non-IT staff through basic troubleshooting steps.

Creating this position can help you address the following challenges:

  • Slow ticket response times due to a lack of IT support staff
  • Reduced productivity due to system errors
  • Difficulty collaborating due to a lack of software resources

If you decide to hire a computer technician, look for someone who has in-depth knowledge of computer hardware and software, basic troubleshooting skills and the ability to guide users through self-service troubleshooting steps. Determine your ROI by monitoring ticket response time, first call resolution time and other relevant metrics.

13. Technical support

Technical support makes up 2.15% of all IT jobs posted on Indeed.

A technical support professional performs many of the same duties as a help desk analyst or an IT support technician, such as responding to user tickets, testing computer components and ensuring that company computer systems function as intended.

Creating this position can help you address the following challenges:

  • Reduced productivity due to hardware or software issues
  • Inadequate hardware resources
  • Difficulty meeting business objectives due to a lack of software resources

An effective technical support professional often has experience with network design and implementation, strong problem-solving skills and the ability to collaborate with end users, software vendors and other key stakeholders. Calculate your ROI for this role by tracking system uptime or monitoring the number of hardware and software components installed each month.

14. ED technician

ED technicians make up 1.68% of all IT jobs posted on Indeed.

An emergency department technician works closely with medical professionals to ensure all patients receive high-quality care, which involves several IT-related functions, such as accessing electronic health records and scanning printed materials into each patient’s digital chart.

Creating this position can help you address the following challenges:

  • A backlog of paper files to be scanned into your organization’s EHR system
  • Difficulty keeping up with charting in the ED

If you decide to hire an ED technician, look for a candidate with extensive experience using electronic health records and monitoring patients with pulse oximeters, heart monitors and other high-tech items. Calculate your ROI by tracking the number of files scanned per day or the number of patients served per hour.

15. Technical support engineer

Technical support engineers make up 1.48% of all IT jobs posted on Indeed.

A technical support engineer acts as a customer service specialist for users experiencing issues with computer hardware and software, which involves troubleshooting IT systems and guiding users to self-service solutions.

Creating this position can help you address the following challenges:

  • Inability to address the number of IT tickets generated each week
  • Difficulty training non-IT staff to use new hardware and software

If you decide to hire a technical support engineer, look for a candidate with extensive experience troubleshooting computer systems, the ability to choose appropriate IT resources based on business needs and advanced problem-solving skills. Calculate your ROI for this role by tracking the number of tickets resolved each week or the number of computer errors reported by employees.

Other top IT jobs in demand

Here are an additional 35 IT jobs that are commonly posted on Indeed:

  1. Network operations technician makes up 1.43% of all IT jobs posted on Indeed.
  2. Network technician makes up 1.42% of all IT jobs posted on Indeed.
  3. Network security engineer makes up 1.41% of all IT jobs posted on Indeed.
  4. Support engineer makes up 1.3% of all IT jobs posted on Indeed.
  5. Salesforce administrator makes up 1.22% of all IT jobs posted on Indeed.
  6. Configuration manager makes up 1.09% of all IT jobs posted on Indeed.
  7. Senior database administrator makes up 1.08% of all IT jobs posted on Indeed.
  8. SAP lead makes up 1.07% of all IT jobs posted on Indeed.
  9. Technology consultant makes up 1.05% of all IT jobs posted on Indeed.
  10. Network manager makes up 0.91% of all IT jobs posted on Indeed.
  11. Senior help desk analyst makes up 0.88% of all IT jobs posted on Indeed.
  12. Network specialist makes up 0.83%of all IT jobs posted on Indeed.
  13. Technical support analyst makes up 0.75% of all IT jobs posted on Indeed.
  14. Senior technical support makes up 0.65%of all IT jobs posted on Indeed.
  15. Helpdesk technician makes up 0.64% of all IT jobs posted on Indeed.
  16. IT administrator makes up 0.63% of all IT jobs posted on Indeed.
  17. Technical associate makes up 0.58% of all IT jobs posted on Indeed.
  18. Senior IT specialist makes up 0.56% of all IT jobs posted on Indeed.
  19. Senior network administrator makes up 0.55% of all IT jobs posted on Indeed.
  20. Desktop technician makes up 0.53% of all IT jobs posted on Indeed.
  21. Computer specialist makes up 0.51% of all IT jobs posted on Indeed.
  22. Senior IT technician makes up 0.5% of all IT jobs posted on Indeed.
  23. Customer engineer makes up 0.48% of all IT jobs posted on Indeed.
  24. Network systems operator makes up 0.47% of all IT jobs posted on Indeed.
  25. Senior technology consultant makes up 0.42% of all IT jobs posted on Indeed.
  26. Technical support manager makes up 0.4% of all IT jobs posted on Indeed.
  27. SharePoint administrator makes up 0.4% of all IT jobs posted on Indeed.
  28. Data administrator makes up 0.38% of all IT jobs posted on Indeed.
  29. Systems consultant makes up 0.36% of all IT jobs posted on Indeed.
  30. Application consultant makes up 0.35% of all IT jobs posted on Indeed.
  31. Junior systems administrator makes up 0.33% of all IT jobs posted on Indeed.
  32. Server administrator makes up 0.33% of all IT jobs posted on Indeed.
  33. Oracle HCM manager makes up 0.29% of all IT jobs posted on Indeed.
  34. Helpdesk makes up 0.27% of all IT jobs posted on Indeed.
  35. Operations associate makes up 0.27% of all IT jobs posted on Indeed.

¹Indeed data (US), January 2023 – December 2023

Don’t see the role you’re looking to hire for listed? Use Indeed’s extensive template library and find the job description that fits your needs. If you’re ready to hire, post your job on Indeed.

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