IT Support Job Description [Updated for 2025]

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475484134it13.58it support13.24help desk9.37information technology8.33technical support3.85922806172217.2526.2859.70HOURLY1680471092025-10-012025-10-312025-09-012025-09-302025-11-05IT Support duties and responsibilities

The primary focus of someone working in an IT Support position is ensuring that a company’s employees can use software and hardware to complete their daily tasks. Common IT Support job duties include:

Resolving IT support requests from employees
Answering employee questions regarding computer systems
Gathering and analyzing data to diagnose problems with computer systems
Changing configurations, settings and permissions to fix computer issues
Generating sign ins for new hires during the onboarding process
Installing new software and hardware drivers and updating existing ones as needed
Updating employees on the status of their service requests
Logging all service requests and updating tickets as needed

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IT Support Job Description Examples

Example 1

We are looking for technically skilled candidates with good problem-solving abilities for the position of IT Support Technician. The duties include being a point of contact for all IT related questions at the user level, responding to user needs in a timely manner, and ensuring the optimal running of all systems, among other duties. Work can also occasionally include installation of network and camera cabling, installing wired/wireless networks, security camera systems, phone systems, and door access systems.

You are expected to display good interpersonal skills as you will interact with clients from various departments and executive levels. You are to listen to their technical needs, understand their problems and implement solutions for them.

Responsibilities:

Providing support to users and being the first point of contact for problem resolution.
Troubleshooting hardware, software, and network issues.
Installing and configuring hardware and software components.
Repairing or replacing damaged computer hardware.
Establishing good relationships with all clients and colleagues.
Managing technical documentation.
Keeping accurate and detailed descriptions of services performed while on a service call.
Assisting with installation of Ethernet and Coaxial cabling as well as various network or security systems.

Requirements:

3+ years experience in IT support and systems maintenance.
Excellent written and verbal communication skills.
Good interpersonal skills.
Attention to detail.
Good problem-solving skills.
Ability to lift up to 50lbs.
Ability to work comfortably on a ladder.

Preferred Experience:

Microsoft Windows Desktop Environment.
Microsoft Windows Server Environment.
Microsoft Office 365 Cloud Environment.
On-Prem/Azure Active Directory
Exchange Server
VoIP Phone Systems and SIP Trunks.
IP and Coaxial Security Camera Systems.
Familiarity with HIPAA and/or CJIS compliance.

Job Type: Full-time

Pay: $42,000.00 - $56,000.00 per year

Benefits:

Health insurance
Health savings account
Paid time off

Experience level:

3 years

Schedule:

Monday to Friday

Education:

High school or equivalent (Preferred)

Experience:

Windows Server Administration: 3 years (Preferred)
Windows Desktop Administration: 3 years (Preferred)
Office 365/Azure Administration: 3 years Location: In person

Example 2

Title : Desktop Support

Hillsboro, NH 03244

Job Description for the Position :

Expert in an IT OSS team.

OSS provides local and agreed remote site support for all local IT services. Support includes handling of user incidents and requests, management of different infrastructure and application components together with the service owner, service centres and the operation teams. The job holder independently manages and develops certain assigned responsibilities by seeking contribution from colleagues. In addition, he/she may occasionally participate to development projects when agreed beforehand with the superior.

The key responsibilities for this role include:

Key areas of responsibilities

Conduct support operations on day-to-day basis
In cooperation with Infrastructure operations and engineering teams, perform actions to maintain Service Level Objectives as well as security and compliancy tasks
In cooperation with Service Owners, conduct service management operations for local and legacy services
Strive for continuous improvement to improve service and support operations
Where agreed, participate to IT Compliance development for own area (Senior Engineer)
Where agreed, participate to Infra development within own area of expertize (Senior Engineer)
Where agreed, manage business integration with active communication, promotion and deployment of standard IT services, coordination of local key users and handling of possible local escalation cases on own responsibility area. (Senior Engineer)
Participation in the Duty Ring at sites/consolidated sites within two hours from home base, where applicable

Key contacts

End users, business key users and managers
Servers & Storage, Communication Technology, and Managed Desktop Services Engineering and Operations teams
Application Services, including Service Owners, AS architects and teams
Command Center team
User Support team
Transition Management team
External vendors

Prerequisites

Strong service mindset
Strong business understanding
Experience on preferably several of technological domains: Servers & Storage, Communication Technology, and Managed Desktop Services
Deep problem solving capabilities with in-depth understanding of technology and business interface (Senior Engineer)
Experience and knowledge of local application portfolio
Good understanding of IT Service Management processes and practices
Good communication skills in local language, combined with adequate written and spoken English language capabilities
Willingness to travel, not more than 20% of working time

Competence profile

Demonstrates a positive and productive attitude
Manages to prioritize tasks and work under pressure
Inspires the trust of others
Follows organization s goals, values, policies, and procedures
Manages competing demands, frequent changes, and uses time effectively

Skills, Experience and Qualification Required for the Position :

Education Minimum Qualification: [website] in information technology or master degree

experience in IT, with few years experience on hands on in Data Centre

Solid technical understanding of one or more technology areas, such as servers, storage, operating systems, cluster technologies, SAP, databases or middleware. The ability to cover multiple technology areas or will to learn additional areas is a strong plus.

IT service delivery competencies, communication skills, ITIL methodology certification or respective knowledge, situation management skills, broad awareness relating to IT infrastructure, agility and flexibility to address critical situation (downtime) in professional manner.

Ability to work independently with little day to day support self starters

Flexibility with respect to time client deliverables need to be met with a Can do attitude

Have a B driving license

Job Type: Contract

Pay: $22.00 - $23.00 per hour

Experience level:

4 years

Schedule:

8 hour shift

Ability to commute/relocate:

Sunnyvale, CA 94086: Reliably commute or planning to relocate before starting work (Required)

Experience:

Desktop support: 4 years (Required)
Windows: 1 year (Preferred)

Work In person

Example 3

Salary Range: $11.53 - $ 16.14 per hour (Starting salary depends on qualifications)

Complete on-line application via Hernando County Clerk of Circuit Court website, [website], by selecting About Us, Human Resources, Job Applicant Center. If you have any questions or require assistance, please call (352) 540-6233, Monday Friday, from 8:00 a.m. 5:00 p.m., or use the Contact Us function on the website to send us an email.

The Hernando County Clerk of Circuit Court is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Clerk will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Employment preference is given to applicants who do not use a tobacco product(s)

JOB Summary:

Provide general administrative support for the Information Technology Department.

Essential JOB Functions:

Ensure prompt service in facilitating or coordinating efforts on behalf of the Information Technology management team.
Compose routine correspondence to internal and external recipients on behalf of the Information Technology management team.
Maintain appointment calendars and schedule appointments for IT management.
Receive and screen calls and refer calls to other employees.
Create and triage incoming tickets.
Open and process mail.
Reset voicemail pins and network passwords.
Assist in developing cohesive branding for Information Technology.
Take notes and minutes of meetings and conferences, as needed.
Maintain office supplies and create requests for supplies.
Perform special projects of varying complexities as assigned by the Director of Information Technology.
Regular attendance and punctuality.

OTHER JOB Duties:

Perform other duties as assigned.

JOB Standards:

Education:

High School Diploma or equivalent.

Experience:

One year of experience in a customer service setting; experience working with Microsoft Outlook calendars/scheduling. Experience in a related field preferred.

Licenses/Certificates:

N/A

Equipment USED:

Personal computer, copier/facsimile, telephone.

Essential Skills AND Qualifications:

Service-oriented mentality with ability to provide excellent customer service
Ability to communicate effectively and professionally orally and in writing
Proficiency with MS outlook calendars and scheduling
Familiarity with Canva software platform
Experience required with Windows desktop operating systems
Experience required with Microsoft Office Application Suite (Excel/Word/PowerPoint/Outlook)
Ability to effectively manage, organize and prioritize work in a fast-paced environment
Skill in interacting with the public, co-workers and intra-county office personnel in a professional manner, both in person and on the telephone

Essential Physical Skills:

Constant:

Acceptable eyesight (with or without correction), acceptable hearing (with or without correction), ability to access, input and retrieve information from a personal computer, ability to sit for long periods of time.

Frequent:

Ability to communicate orally in order to answer questions from customers/the public, both in person and over the telephone.

Working Conditions:

Office environment with constant personal interactions.

Reasonable accommodation will be made for otherwise qualified individuals with a disability.

Job Type: Full-time

Pay: $11.53 - $16.14 per hour

Benefits:

Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Schedule:

Monday to Location: One location

Example 4

Department: IT

Position: IT Support Tech
Reports To: IT Manager and Sr. Network Admin
Location: Los Angeles, CA
Position Type: Full Time
Date: May 12, 2022

Company leader in food manufacturing is looking to hire an experienced IT Support tech to join the IT Department in Los Angeles HQ location; the position is responsible for providing support to the end-user on hardware, software, and network-related problems, answering end-user questions, and providing problem resolutions with users

Responsibilities:

Assist all employees with any computer or IT related issues
Create, add and modify user accounts and services across our various cloud platforms
Assist users over the phone, in-person, and remotely using multiple platforms
Administration of Active Directory, Azure, Sharepoint, Exchange, Office365, EndPoints, firewalls, load balance, email filter, backups, phone systems, mobile devices, and any other IT-related software
Office365 support setting up devices and email clients, tablets, mobile phones, and computers
Understanding of virtual desktop environment and remote desktop technology
Configure, deploy, and relocate desktops, laptops, printers, and any other related devices
Identify, report, and respond to potential cybersecurity threats
Setting up advanced network firewalls and switches
Identify, troubleshoot, resolve, and document end-user system issues requests
Ensure all requests are resolved promptly and with high-quality results
Ability to organize, prioritize, and meet established deadlines
Provide technical documentation for configurations and procedures
Coordinate and create scope of work with various telecom contractors
Regularly perform cabling and equipment installation
Open and follow up with tech support from vendors such as internet providers, cloud solutions, consultants, etc.
Research, design and deploy new solutions required by end-users

Required skills and experience:

Excellent communication and personal skills in bi-lingual English/Spanish (speak, read and write) preferred
Minimum two years of relevant experience in a help desk/IT support role
Certifications such as A+ / Network + / Microsoft are preferred but not required
Experience in the set-up, configuration, and use of computer hardware, software, and networks
Ability to communicate technical issues to technical and non-technical employees
Proficient in troubleshooting and supporting Windows servers, VMWare, Hyper V, Windows 10/11, and Office 365
Quick analytic response to resolve issues in any situation
Self-motivated and willing to learn, as well as always find the solution
Able to work in a fast pace environment
Advanced level knowledge in the use of all office software (Word, Excel, Outlook, etc.)
Basic understanding of Cloud Solutions & Cloud Computing
Knowledge of wireless networks, set up maintenance and troubleshooting
Knowledge of video conference systems, cell phones, smartphones, iOS, iPadOS, and other common hardware devices and software
Experience providing remote support via phone and remote-control applications desired
Experience supporting and configuring iPads/iPhones/smartphones in an enterprise environment preferred
Experience in telecom, structured cabling, panels, switches, cameras, APs, etc.
A background check will be required
The ability to work under pressure in a high-pressure environment with numerous tasks handled simultaneously
Be able to lift at least 50 lbs. individually
Ability to work flexible hours, including evenings, weekends, and overtime, on an on-call rotation
The position will require travel between multiple LA plants and occasionally to Houston, TX
Willing to learn and adapt to new technologies, you will have the opportunity to learn about all computer systems and any of our technologies when looking to expand your knowledge and career to another internal IT position

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Schedule:

8 hour shift
Monday to Friday
On call
Weekend Location: Multiple Locations

Example 5

Passkey is a well-established IT Service Provider in the Twin Cities. Started in 1991. We provide Cybersecurity, IT consulting, deployment, monitoring and support services. We work with our clients, and/or their IT staff. Every day we are tasked with understanding complex and quickly evolving technologies. The culture at Passkey is fun, fast-paced and full of variety. All employees are able to contribute, learn and grow in a hands-on environment.

Duties and Responsibilities:

Project work including Microsoft 365, Windows Server, Networks and Cybersecurity
Setup and deploy desktops, laptops, firewalls, servers, switches, etc.
Assist team in proactively monitoring and troubleshooting managed servers, networks and devices.
Assist team in monitoring ticketing queue, support requests and documenting in system.
Provide remote and on-site server/workstation technical support.
Work with the team to provide Passkey clients with a high level of service.

Qualifications:

2 or 4+ year degree with IT related courses
5+ years IT support experience.
Certifications preferred.
Strong troubleshooting skills.
Curious and crave to learn, understand and grow.

Technical experience:

Microsoft 365
Azure AD, Intune/Endpoint, TEAMS, SharePoint and OneDrive
MS Exchange to Office 365 migration experience
On Premise server to SharePoint / OneDrive migration experience
Advanced Active Directory, Group Policy
Active Directory/Group Policy migration to Azure AD/Entra and Intune/Endpoint experience
Azure Information Protection, ATP, DLP, Defender Cloud, Defender Endpoint
Helpdesk escalations
Minimum of basic Mac skills
Advanced Networking
Firewalls
VMWare and Hyper-V
SAN/iSCSI
Server hardware: RAID concepts, SNMP, iLO, iDRAQ
Linux
Any MSP tools: RMM, Datto, Autotask, Connectwise, Manage, Automate, Labtech, N-Able, SolarWinds, Continuum, Kaseya, Synchro, IT Glue, Auvik, Huntress, Sentinel One, Bitdefender, Webroot, Pax8, SAAS Alerts, Ninja RMM, Cove

We offer:

Mileage reimbursement
Phone plan reimbursement
10 Holidays/10 Vacation/5 PTO Days
Health Insurance
Dental Insurance
Simple plan with 3% company match
Training and certification reimbursement.

Job Type: Full-time

Pay: $60,000.00 - $75,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Flexible schedule
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Retirement plan

Compensation package:

Bonus opportunities

Experience level:

5 years

Schedule:

8 hour shift
Monday to Friday

Ability to commute/relocate:

Golden Valley, MN 55422: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

Do you have any Managed Services Provider/IT Service Provider experience? Please describe.

Experience:

IT support: 4 years Location: Hybrid remote in Golden Valley, MN 55422

Example 6

Primary Responsibilities

Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions.
Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
Configure and install workstations for new users.

Required Qualifications:

Strong computer skills and the ability to troubleshoot and diagnose problems.
Familiarity with various server and PC operating systems and platforms.
Working level of experience with various business productivity applications such as Microsoft Office, Office365, Internet Browsers and Microsoft Operating Systems.
Knowledge and maintenance of printers and ability to manage print servers.
Experience with Active Directory, DHCP, DNS, server roles and services.
Related associate's degree or prior experience in IT help desk role
Strong communication skills and the ability to work with both technical and non-technical audiences
Ability to work independently and in a team as needed
Strong quantitative, analytical, organizational and problem-solving skills. A resourceful researcher, with the skill and persistence to resolve issues
Ability to be flexible with shifting priorities as the needs of the business dictate

Desired Qualifications (not required)

Virtualization - Hyper-V or VMWare
Windows scripting experience (Powershell, VBScript)
Programming experience (any language)
Windows Deployment Toolkit, or other related tools
Microsoft NAV
ECI's e-Automate

Job Type: Full-time

Pay: $60,000.00 - $68,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance

Schedule:

8 hour shift

Experience:

IT Help Desk: 1 year Location: In person

Our mission

Read our editorial guidelines

What does IT Support do?

An IT Support professional makes sure that your company’s computer software and hardware remains functional and accessible for all your employees. By creating 475484134it13.58it support13.24help desk9.37information technology8.33technical support3.85922806172217.2526.2859.70HOURLY1680471092025-10-012025-10-312025-09-012025-09-302025-11-05IT Support tickets and working to resolve them, Technicians reduce lost work time due to computer issues, increasing productivity and efficiency. The advice they provide can allow your team to fully utilize computer systems to maximize your company’s return on investment in new technology. IT Support staff also gets new employees up and running on the software they need to complete their assigned job duties. In addition, Technicians may spot signs of hardware problems before they escalate, allowing your company to replace aging equipment before failures occur.

IT Support skills and qualifications

To succeed in IT Support careers, candidates must possess certain qualifications. Skills that may indicate quality candidates suited for Technician positions include:

High-level knowledge of commonly used software, hardware and applications
Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language
Demonstrated written communication skills to create useful support logs
Analytical and problem-solving skills to troubleshoot and diagnose issues
Time management skills to provide updates and fixes within a promised time frame
Multitasking skills to assist multiple employees at once
Observational skills to recognize warning signs that indicate potential problems
Customer service skills to interact professionally and positively with employees and coworkers

IT Support experience requirements

When comparing the experience of applicants for IT Support jobs, keep the needs of your company in mind. If you have a small IT support team or have many recent hires already on staff, you may wish to focus on candidates who have two or more years of 475484134it13.58it support13.24help desk9.37information technology8.33technical support3.85922806172217.2526.2859.70HOURLY1680471092025-10-012025-10-312025-09-012025-09-302025-11-05IT Support experience. In other cases, someone with little to no experience who possesses the right skills and training may be able to succeed in an IT Support role. Individuals who worked for another company in the same industry may already be familiar with the software and applications that your employees use.

IT Support education and training requirements

Typically, some post-secondary education is necessary for IT Support careers. Depending on your needs, you may wish to look for candidates who hold a certificate or associate’s degree in computer science or individuals who graduated from a four-year bachelor’s degree program with a computer-related major. Certifications can also indicate quality candidates. IT Support professionals can pursue certifications from software and hardware developers like Google, Microsoft and Cisco. Alternatively, they can seek a general IT Support certification like the CompTIA A+ designation. Requirements for certification vary but usually involve passing an examination. Eligibility rules may also mandate that candidates meet work experience and/or educational requirements.

IT support salary expectations

Common salary: 26.28 HOURLY
Typical salaries range from 7.25 - 59.70 HOURLY
Find more information on Indeed Salaries

*Indeed data – 2025-10-01

Job description samples for similar positions

If the above outlined IT Support job duties don’t fully meet your needs, check out the descriptions for these related positions:

IT Support job description FAQs

What is the difference between IT Support and a Technical Support Specialist?

Technical Support Specialists often begin their careers as IT Support Technicians. In their roles, they may handle more complex customer systems problems that Technicians can’t solve on their own. Sometimes, Specialists are also responsible for developing manuals and training materials to help employees learn how to use various applications, software and hardware.

Who do IT Support Technicians report to?

Usually, the IT Support department has at least one position above general Technicians. In large departments, Senior IT Support Technicians may serve as Supervisors for a few techs and then report to an IT Support Supervisor. Large companies may employ multiple supervisors who answer to an IT Support Manager. Smaller organizations might only have an IT Support Manager to supervise its IT Support staff.

What qualities make a good 475484134it13.58it support13.24help desk9.37information technology8.33technical support3.85922806172217.2526.2859.70HOURLY1680471092025-10-012025-10-312025-09-012025-09-302025-11-05IT Support professional?

A passion for computers and a commitment to lifelong learning is essential to success in an IT support position. New technology emerges at a lightning-fast pace, so Technicians need to stay up to date on the latest advancements. Responsible individuals who are willing to take ownership of problems may also do well in the role. In addition, people who enjoy puzzles, critical thinking games and similar hobbies may enjoy working in IT Support.

Three individuals are sitting at a table with a laptop, a disposable coffee cup, notebooks, and a phone visible. Two are facing each other, while the third’s back is to the camera. The setting appears to be a bright room with large windows.

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IT Support Job Description: Top Duties and Qualifications

475484134it13.58it support13.24help desk9.37information technology8.33technical support3.85922806172217.2526.2859.70HOURLY1680471092025-10-012025-10-312025-09-012025-09-302025-11-05IT Support duties and responsibilities

IT Support Job Description Examples

Example 1

Example 2

Example 3

Example 4

Example 5

Example 6

Build your IT Support job description in minutes.

What does IT Support do?

IT Support skills and qualifications

IT Support experience requirements

IT Support education and training requirements

IT support salary expectations

IT support salary expectations

Job description samples for similar positions

IT Support job description FAQs

What is the difference between IT Support and a Technical Support Specialist?

Who do IT Support Technicians report to?

What qualities make a good 475484134it13.58it support13.24help desk9.37information technology8.33technical support3.85922806172217.2526.2859.70HOURLY1680471092025-10-012025-10-312025-09-012025-09-302025-11-05IT Support professional?

Hire your next IT Support today.

Job Description Examples

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IT Support Job Description: Top Duties and Qualifications

475484134it13.58it support13.24help desk9.37information technology8.33technical support3.85922806172217.2526.2859.70HOURLY1680471092025-10-012025-10-312025-09-012025-09-302025-11-05IT Support duties and responsibilities

IT Support Job Description Examples

Example 1

Example 2

Example 3

Example 4

Example 5

Example 6

Build your IT Support job description in minutes.

What does IT Support do?

IT Support skills and qualifications

IT Support experience requirements

IT Support education and training requirements

IT support salary expectations

IT support salary expectations

Job description samples for similar positions

IT Support job description FAQs

What is the difference between IT Support and a Technical Support Specialist?

Who do IT Support Technicians report to?

What qualities make a good 475484134it13.58it support13.24help desk9.37information technology8.33technical support3.85922806172217.2526.2859.70HOURLY1680471092025-10-012025-10-312025-09-012025-09-302025-11-05IT Support professional?

Hire your next IT Support today.

Job Description Examples

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