What does a Coffee Shop Manager do?

Coffee Shop Managers are typically the main Supervisors of cafés. They’re responsible for the shop’s success and its employees’ wellbeing and productivity. From hiring baristas and cashiers to coming up with seasonal specials, Coffee Shop Managers play an essential role in how well the shop performs.

If the coffee shop belongs to a national chain, the Manager might report to a Regional Manager. In that case, the Manager might have additional duties, including quarterly meetings, corporate training sessions and adoption of standards and campaigns initiated at the corporate level.

Coffee Shop Manager skills and qualifications

To be effective, Coffee Shop Managers generally have some or all of the following skills:

• Ability to lead, train and manage a team
• Customer service skills, including the ability to handle conflict resolution professionally and maintain customer satisfaction
• Clear communication with employees and staff
• Financial acumen, including familiarity with popular bookkeeping programs
• Experience with point of sale (POS) systems and reporting procedures
• Awareness of health and safety regulations
• General knowledge of the coffee industry, including individual products and processing techniques

Coffee Shop Manager experience requirements

Successful Coffee Shop Managers may have worked their way up in the industry, including as Baristas or Cashiers. You may also consider applicants with relevant experience in other food service establishments, such as Fast-Food Managers or Bar Managers.

Coffee Shop Manager education and training requirements

Coffee Shop Manager job descriptions typically don’t include formal education requirements, as candidates often can gain experience on the job or from former hospitality or supervisory roles. However, some companies may prefer candidates with degrees in hospitality management or business management.

Job description samples for similar positions

For more ideas on what to include in your job description for a Café Manager, review these related options:

• Barista
• Bar Manager
• Restaurant Manager
• Restaurant General Manager