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Billing Specialist Job Description: Top Duties and Qualifications

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Indeed’s Employer Guide helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

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A billing specialist manages a company’s billing process, including invoices and recordkeeping. Duties you may want to include in your billing specialist job description are: processing payments, maintaining organized financial records and following up on overdue accounts.

In this article, you can pinpoint the duties, responsibilities and background required for your open position to better craft your job description.

Billing specialist duties and responsibilities

A billing specialist uses administrative and customer service skills to collect payments from customers. They generally manage customer accounts by recording payments, tracking outstanding balances and researching discrepancies. In a medical setting, billing specialists may monitor the status of insurance claims, request preauthorizations from insurance companies and appeal denied claims.

Common duties include:

  • Reviewing financial statements for payment inconsistencies or errors
  • Collaborating with customers, third-party institutions and other team members to resolve billing errors
  • Creating invoices and other billing materials, such as appeal statements for patients
  • Inputting payment history, upcoming payment information and other financial data into individual accounts
  • Finding financial solutions for patients or customers who need payment assistance
  • Informing patients or customers of missed or upcoming payment deadlines
  • Answering customer questions about billing statements and payment plans 

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Billing Specialist Job Description Examples

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Indeed’s Employer Guide helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

Read our editorial guidelines
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What does a billing specialist do?

Billing specialists maintain organized financial records so they can help companies prevent billing errors and resolve disputes quickly. A billing specialist also sends invoices, which can help maintain adequate cash flow. They may also document outstanding balances and communicate with clients until the company receives payment.

In a medical environment, billing specialists use their insurance knowledge to appeal denied claims. This may help a hospital or private practice increase its reimbursement rates, improving financial stability.

Billing specialist skills and qualifications

Strong candidates often demonstrate customer service skills, attention to detail and patience, which may be important for success in this role. Knowledge of common payment practices and good communication are also valuable competencies that set top candidates apart.

Skills to list in billing specialist job descriptions can include:

  • Strong communication skills, including writing, speaking and active listening
  • Excellent customer service skills to clarify billing disputes or payment processes
  • Basic math and accounting skills to document financial records
  • Discretion when handling customer data 
  • Proficiency in using bookkeeping software to process payments
  • Understanding of industry-specific policies, such as the Health Insurance Portability and Accountability Act (HIPAA) regulations for healthcare

Billing specialist experience requirements

If your company follows a skills-first hiring strategy, consider searching for candidates who demonstrate basic math skills, developed from related roles such as accounts receivable (AR), accounting clerk or purchasing agent.

You may emphasize transferable skills in your billing specialist job descriptions, such as bookkeeping or data analysis skills.  

Billing specialist education and training requirements

Billing specialists don’t typically need formal education, making this role ideal for skills-first hiring. In many cases, a billing specialist can learn the required tools on the job or use skills they developed in previous roles. For example, a candidate with experience as a bookkeeper may already have the skills necessary to use billing software. 

You can also search for candidates who have completed voluntary online courses in customer service or payment processing. For billing specialists in the healthcare industry, consider candidates with the Certified Billing and Coding Specialist (CBCS) or the Certified Medical Billing Specialist (CMBS) credential. 

Billing specialist salary expectations

According to Indeed Salaries, the average salary for a billing specialist in the United States is $41,337 per year. Salary may vary according to location, candidate experience and employer size.

Job description samples for similar positions

If this billing specialist job description doesn’t align with your needs, check out these other sample job descriptions for similar positions:

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Billing specialist job description FAQs

Three individuals are sitting at a table with a laptop, a disposable coffee cup, notebooks, and a phone visible. Two are facing each other, while the third’s back is to the camera. The setting appears to be a bright room with large windows.

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