What does a Ramp Agent do?

Ramp Agents are responsible for much of the safety, basic maintenance, cleaning and guidance tasks that take place while an aircraft is on the ground. They help Pilots safely reach and leave their assigned gates, clean and maintain the interior of the planes and ensure the general safety of those in and around the gate area.

Ramp Agent skills and qualifications

Your Ramp Agent job descriptions might include the following skill requirements:

• Ability to move and lift heavy items
• Clear and concise communication skills
• Knowledge of property safety procedures and security protocols
• Training in how to handle hazardous materials, animals and other frequently shipped goods
• Basic computer skills, such as data entry for inventory management
• Strong customer service skills
• Attention to detail, especially in busy and high-risk environments

Ramp Agent experience requirements

Some employers may wish to review Ramp Agent candidates for experience in physically demanding roles, such as warehouse worker, construction or delivery driver roles. Experience in related aviation positions or as a Customer Service Agent could be helpful.

Ramp Agent education and training requirements

Employers typically provide on-the-job training to new hires, teaching Ramp Agents how to properly handle luggage, ensure their own safety, follow security protocols, thoroughly clean the airplane and attend to routine maintenance tasks. Beneficial soft skills for Ramp Agents may include communication skills, attention to detail and the ability to work as part of a team.

Depending on the employer, Ramp Agent applicants may be required to have a valid driver’s license so they can legally operate service trucks and baggage carts. They may also be subject to a background check and drug test.

Job description samples for similar positions

When writing your job description for a Ramp Agent, consider the information in these similar options:

• Baggage Handler
• Air Traffic Controller
• Aircraft Mechanic