What does a Relationship Banker do?

The overarching goal of a Relationship Banker is to work closely with customers to increase the number of financial products they use and help retain them as long-term clients. They call, email or meet with clients regularly to stay current on their financial needs and recommend new products. Through these personal connections, the Relationship Banker can help increase your financial institution’s profits.

Relationship Bankers also provide support services, such as investigating account issues, processing transactions and printing financial statements. They typically spend time researching financial opportunities to stay current in the industry.

Relationship Banker skills and qualifications

Successful candidates come into a Relationship Banker position with certain qualifications. These common skills and qualifications include:

• Client relationship development skills
• Solid knowledge of financial products
• Sales skills to persuade customers to use new financial products
• Cash handling and financial expertise, including knowledge of banking regulations
• Analytical skills to evaluate customers’ situations and provide customized recommendations
• Problem-solving skills and attention to detail
• Comfort with banking and financial software programs
• Strong customer service skills and emotional intelligence

Relationship Banker experience requirements

Relationship Bankers benefit from previous banking experience. They might work as a Teller or Customer Service Representative for a financial company. Having experience with specific products they’ll promote as a Relationship Banker means they’re already familiar with the requirements, benefits and processes, which helps them get up to speed faster.

Relationship Banker education and training requirements

Relationship Banker positions typically don’t have minimum degree requirements. However, a bachelor’s degree in finance, business or a similar field could give a candidate an edge, depending on the qualifications you’re looking for. Candidates can also set themselves apart by earning optional certifications, such as the Personal Banker Certificate from the American Bankers Association. This certificate requires the completion of several courses.

Job description samples for similar positions

If you don’t need a Relationship Banker job description at this time, explore similar job descriptions:

• Investment Banker
• Personal Banker
• Financial Advisor
• Financial Planner

Relationship Banker job description FAQs

What is the difference between a Relationship Banker and a Teller?

Is a Relationship Banker a Teller? While some of the duties and responsibilities overlap, these two bank roles are different. Tellers handle simple transactions for customers who come to the bank, such asassistance depositing or withdrawing money, obtaining account statements or handling other account-related tasks. Relationship Bankers build personal relationships with specific customers. They provide financial advice and work to expand the services the customers use.

What makes a good Relationship Banker?

A successful relationship banker excels at both building customer relationships and providing financial knowledge. They know how to connect with customers and build trust while analyzing their financial data and providing personalized product recommendations. Strong communication skills allow a Relationship Banker to explain products to clients and listen to their needs more effectively. Since Relationship Bankers work with a large portfolio of clients, they need strong time management and prioritization skills to balance everything.

Who does a Relationship Banker report to?

A Relationship Banker typically reports to the Branch Manager at their bank location. They work independently for the most part but might collaborate with other Relationship Bankers. The Branch Manager may also provide guidance on strategies or give approval for various offers the Relationship Banker presents to customers.

What makes a good Relationship Banker job description?

To help your Relationship Banker job description stand out, include details about your bank’s philosophies and overall company culture. Specify the financial products the candidate will work with and the tools they’ll use to succeed with customers.