What does an Automotive Service Manager do?

Automotive Service Managers help ensure customers receive trustworthy, timely auto repairs and handle everything from scheduling and training staff to responding to complaints. They may also problem-solve with the team during challenging repairs and motivate workers to meet service goals.

Automotive Service Manager skills and qualifications

Successful Automotive Service Managers often have soft skills and technical expertise. Given the potential fluctuation of day-to-day operations, scheduling and customer volume, recruiting candidates who demonstrate adaptability skills can be helpful.

Your Automotive Service Manager job description may also include:

• Comprehensive understanding of industry best practices for automotive diagnostic and repair processes, such as Technical Service Bulletins (TSBs)
• Familiarity with service management software, inventory management software and scheduling programs
• Organizational abilities to maintain clean workstations and toolboxes
• Excellent customer service skills to address complaints and manage expectations
• Strong leadership skills, including the ability to delegate and manage multiple employees
• Proficiency with budgeting, pricing services and monitoring profitability benchmarks, such as the average repair order (ARO)
• Understanding of vehicle warranty types, such as AAA Approved Auto Repair or extended warranties, and the Magnuson-Moss Warranty Act (MMWA)

Automotive Service Manager experience requirements

Employers may prefer Automotive Service Manager candidates with experience in an automotive industry role, such as an Automotive Technician or Service Advisor. Quality applicants may also have a background in customer service or leadership positions.

Automotive Service Manager education and training requirements

Automotive Service Managers can often learn on the job or apply skills from related positions, making this role well-suited for a skills-first hiring approach. A skills-based job description for a Service Manager of an automotive shop may emphasize specific qualifications and abilities over formal education. For example, you might prioritize transferable skills, such as customer service, vehicle knowledge or strong communication.

Some employers may prefer candidates with relevant certifications, such as the Accredited Automotive Manager (AAM) or the Accredited Master Automotive Manager (AMAM) certifications. More specific certifications can demonstrate in-depth training and knowledge in engine repair or automotive electrical systems.

Job description samples for similar positions

If this Automotive Service Manager job description doesn’t align with your needs, check out these sample job descriptions for similar positions:

• Automotive Technician
• Service Advisor
• Auto Mechanic

Automotive Service Manager job description FAQS

Where do Automotive Service Managers work?

Automotive Service Managers typically work in auto repair shops and car dealerships. They often work at auto-based enterprises, overseeing a high-volume service department. Auto Service Managers may also work for car rental agencies that handle their repair and routine maintenance work in-house.

Who does an Automotive Service Manager report to?

In smaller organizations, an Automotive Service Manager may report directly to the General Manager or store owner. In bigger organizations, their immediate supervisor may be a Service Director or Operations Manager. The exact hierarchy generally depends on the size of the company, the number of employees and the total number of cars serviced daily or weekly.

What’s the difference between an Automotive Service Manager and an Automotive Service Supervisor?

An Automotive Service Supervisor tends to work more closely with maintenance employees and on vehicle repairs and service plans. Your Auto Shop Manager job description likely has a broader focus, including tasks such as departmental budgeting to safety training.

What degree is best for an Automotive Service Manager?

Automotive Service Managers don’t need formal education. However, some may pursue an automotive engineering program through a community college or vocational school. Other quality candidates may demonstrate a broad skill base gained through professional certifications and on-the-job training or apprenticeships.