What does a Room Attendant do?

Room Attendants help ensure guests feel comfortable and welcome in a business or hospitality location by cleaning the space, replacing used linens and preparing the room for short-term stays. They help keep areas safe and support compliance with sanitation laws.

Room Attendant skills and qualifications

Successful Room Attendants typically handle routine cleaning tasks. Some skills you might look for in a Room Attendant include:

• High attention to detail to meet cleanliness standards
• Knowledge of commercial cleaning procedures, including the appropriate use and safety protocols of industry-specific chemicals
• Time management skills to assist with basic hospitality tasks, such as replenishing toiletries and supplies, entering repair requests and sanitizing guest rooms and common areas
• Customer service skills to respond to guests’ requests
• Communication skills to collaborate with maintenance staff

Room Attendant experience requirements

Specific experience isn’t usually required for Room Attendants. You might provide training for entry-level Room Attendants or prefer to hire candidates with previous cleaning or customer service experience. Previous housekeeping or custodial work in hotels, hospitals, retail stores, schools or offices may be relevant.

Room Attendant education and training requirements

Most employers don’t have formal education requirements for Room Attendant positions. Consider including preferences for certifications in your job description for Room Attendants.

Examples of previous training to look for might include first aid training from the American Red Cross or Occupational Safety and Health Administration (OSHA) safety classes.

Job description samples for similar positions

Consider job description samples for these positions if Room Attendant job descriptions aren’t what you need:

• Hotel Front Desk Clerk
• Hotel Receptionist
• Cleaner
• Housekeeper

Room Attendant job description FAQs

Who does a Room Attendant report to?

Depending on your business and team structure, Room Attendants might report to Senior Housekeepers, Housekeeping Managers, Operations Managers, Property Managers or Facility Managers.

What traits are good to look for when hiring a Room Attendant?

Consider evaluating work ethic, reliability and integrity when hiring a Room Attendant. Other traits to look for in a Room Attendant might include willingness to work a flexible schedule, such as weekends or evenings, discretion and the ability to follow detailed instructions.

Are Room Attendants part- or full-time positions?

Whether you hire a full- or part-time Room Attendant depends on your business needs. For example, a business hotel in a major city might need full-time Room Attendants, while a small independent bed-and-breakfast might hire a part-time Room Attendant. You might also consider hiring seasonal Room Attendants to handle increased cleaning tasks during peak seasons for your business.