What does a Greeter do?

Greeters work in a variety of settings that include grocery and retail stores, fine dining establishments, banks and auto dealerships. They’re responsible for ensuring that all incoming visitors are greeted in a friendly, professional manner, and they assist with seating, handle customer inquiries and direct customers to specific areas of supermarkets and shopping malls. A Greeter is the first person that customers and guests see when entering an establishment, and they’re often assigned a variety of tasks that may include greeting guests and customers at front entrances, conducting tours of hotels and answering inquiries about products and services.

Greeter skills and qualifications

Greeters work directly with the public, so it’s important for applicants seeking Greeter careers to have excellent communication skills and exhibit a friendly, professional demeanor at all times. Successful Greeter candidates will have the following skills and qualifications to perform all required duties of the position:

• Good interpersonal skills

• Customer service skills

• Strong communication skills

• Ability to sit or stand for extended periods of time when working in entrances

• Ability to exhibit empathy when dealing with upset customers

• Strong multitasking skills

• Ability to work independently

Greeter experience requirements

Experience requirements for Greeter careers generally include past employment as a Greeter, front desk receptionist or host/hostess. Some employers prefer applicants with 1 to 2 years of customer service experience, and specific requirements can also vary depending on the business or establishment.

For instance, restaurant or hotel employers may require Greeters to have experience working in the hospitality industry, and supermarket employers may prefer applicants with previous employment in grocery or retail settings. Alternatively, some employers hire Greeters as entry-level employees and provide on-the-job training.

Greeter education and training requirements

The education requirements for a Greeter position are typically a high school diploma or GED equivalent. In most cases, college degrees or special certifications are not required for Greeter positions. Training requirements can vary depending on the business or establishment in which a Greeter is employed, and most companies provide on-the-job training.

For example, Supermarket Greeters receive training on the overall layout of the store to direct customers to product aisles, restrooms and customer service desks, while a hotel Greeter may receive on-the-job training in areas such as cleaning and maintaining the hotel lobby and operating the reception desk. During initial training periods, Greeters may be required to watch instructional videos and shadow experienced employees before they can work independently.

Greeter salary expectations

According to Indeed Salaries, the average salary for a Greeter is $14.87 per hour or $34,954 annually. It’s important to note that specific salary amounts can vary, depending on factors such as company salary policies, geographical location and applicant experience.

Job description samples for similar positions

If this Greeter job description isn’t an exact match for your company, consider some of these similar positions:

• Customer Service Associate

• Front Desk Agent

• Host/Hostess

Greeter job description FAQs

What qualities make a good Greeter?

Qualities that make a good Greeter include a positive attitude and an ability to interact with others in a friendly, helpful way. Good Greeters also take direction easily and do their best to provide customers and guests with the highest level of service at all times.

What is a Seasonal Greeter?

Seasonal Greeters, or Holiday Greeters, are temporary employees hired to greet shoppers during busy holiday shopping seasons. Seasonal Greeters typically work in shopping malls, apparel and retail establishments and supermarkets.

What are the different types of Greeters?

Some different types of Greeters include Door Greeters, Cashier Greeters, Restaurant Greeters and Park Greeters. Greeters who work in medical establishments such as hospitals and assisted living facilities are referred to as Patient Greeters.

What’s the difference between a Greeter and a Restaurant Host/Hostess?

Greeters and Restaurant Hosts/Hostesses are both required to greet incoming customers, but Hosts and Hostesses are often tasked with additional duties, such as ringing up customer checks and taking reservations.