What does an Intake Coordinator do?

An Intake Coordinator works with patients when they arrive at a medical facility, usually for a treatment or procedure. They handle the initial paperwork to get patients registered and admitted to the hospital or medical facility. Additionally, they ensure the facility has all the necessary patient, medical and insurance information before the patient is admitted. Intake Coordinators can also go over insurance coverage, expected costs and other questions the patient might have before receiving medical treatment. Intake Coordinators can work at any type of medical facility, primarily hospitals and specialty clinics. Some positions are remote, while others are on-site at the medical facility to meet face-to-face with patients.

Intake Coordinator skills and qualifications

Intake Coordinator careers require job candidates to have certain skills and qualifications. This position is a patient-facing administrative role that requires a balance of accuracy and customer service. Some expected skills and qualifications from candidates include:

• Strong customer service skills with the ability to work with diverse people

• Effective organizational and time management skills

• Verbal and written communication skills

• Understanding of health insurance and various medical procedures

• Ability to use software programs and medical technology

• Ability to juggle multiple tasks in a fast-paced environment

• Problem-solving skills

• Fluency in other languages is beneficial

Intake Coordinator experience requirements

It’s common for a medical organization to expect previous experience as an Intake Coordinator. Customer service experience in a different setting can be an alternative. Previous work with medical software, health insurance and medical terminology can also be useful for an Intake Coordinator candidate.

Intake Coordinator education and training requirements

For most Intake Coordinator jobs, a high school diploma or GED is the minimum educational requirement. Most of these positions don’t require a college degree, although having additional schooling can be beneficial. Some organizations might prefer candidates who have an associate degree in medical administration, medical office management or similar fields. Candidates can also earn a certificate as a healthcare coordinator to obtain the additional knowledge that applies to this position.

Intake Coordinator salary expectations

According to Indeed Salaries, the average salary for an Intake Coordinator is $20.28 per hour. The specific hourly rate offered to an Intake Coordinator depends largely on their experience in addition to the location and company.

Job description samples for similar positions

If an Intake Coordinator isn’t quite the right position for your organization, here are some additional job descriptions for similar positions:

• Medical Records Clerk

• Patient Care Coordinator

• Patient Access Representative

• Patient Care Technician

Intake Coordinator job description FAQs

What is the difference between an Intake Coordinator and a Medical Secretary?

Both these positions handle administrative tasks in medical facilities, and there is some overlap in duties. They can both work with patients. However, Intake Coordinators focus specifically on getting patients registered and admitted for procedures, often in hospital or specialty office settings. A Medical Secretary or Receptionist typically greets patients and handles clerical work at the front desk of a medical office.

What qualities make a good Intake Coordinator?

To be a successful Intake Coordinator, the candidate should be empathetic with strong interpersonal skills to interact compassionately with people who need medical care. Being able to communicate clearly with diverse people is beneficial. Candidates should also be able to keep up in a fast-paced environment while balancing numerous cases at the same time.

What makes a good Intake Coordinator job description?

When writing an Intake Coordinator job description, describe in detail the duties and requirements, which will allow job seekers to decide if it’s a good fit. Discuss the type of medical facility as well as the software and technology you use. List the perks and benefits concisely, emphasizing unique benefits that set your organization apart from others.

What should you look for in an Intake Coordinator resume?

Review resumes carefully to look for previous Intake Coordinator or medical administrative experience. A candidate who has worked in a facility similar to yours will likely be able to get up to speed quickly. Check for any certificates, education or training related to the medical field and customer service in a medical setting.