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Quality Assurance Job Description: Top Duties and Qualifications

Edited by Indeed Employer Content Team
Last updated November 6, 2025
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Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

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5 min read

A Quality Assurance Professional ensures that products or services meet consistent standards of quality. You might want to include performing visual inspections, reporting product defects and developing new processes for preventing defects in your Quality Assurance job description.

Quality Assurance duties and responsibilities

A QA professional monitors processes, identifies issues and implements improvements. Depending on the industry, this might involve inspecting products, testing software, reviewing documentation or auditing systems.

They typically review product requirements, implement testing plans, track bugs and collaborate with product developers. Quality Assurance Professionals also develop processes designed to reduce waste, increase testing accuracy and comply with regulatory standards.

Consider these duties for your Quality Assurance job description:

  • Inspecting products for signs of manufacturing defects
  • Testing software to identify bugs
  • Creating inspection workflows to increase efficiency
  • Alerting developers and other team members when defects occur
  • Training other team members to follow QA processes
  • Identifying the root causes of product defects
  • Verifying bug fixes

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Quality Assurance Job Description Examples

Example 1

Role Description: The QA Line Tech, under the direction of the QA Manger, monitors all critical quality checkpoints in a timely manner and communicates results and all non-compliance issues to the production Lead, production team and QA Manager. Responsible for collecting production samples for lab testing. Performs and logs all quality checks as outlined in American Nutrition Can Plant SOP s. Responsible for maintaining all QA Line Tech paperwork and data bases. Reinforces compliance to American Nutrition GMP s. Verifies products are produced and packaged within specification. Initiates QA Holds when necessary.

Tasks:

  • Collects and distributes routine lab, can cut and library samples.
  • Perform and log all quality checks as outlined in the Q.A Manual.
  • Maintain a shift summary in a timely fashion.
  • Ensure workforce compliance with GMP s and Food Safety policies.
  • Verify products produced and packed are within specification.
  • Communicate to shift leadership all non-compliant issues.
  • Verify Packaging Guidelines.
  • Effectively communicate with operations and management to drive compliance to quality standards and continuous improvement.
  • Assist in investigations and special projects.

Skills and requirements:

  • Must have GED equivalent or High School diploma and be 18 yrs. old or older.
  • Basic math and reading skills.
  • Must have a customer service attitude.
  • Motivated to learn and develop professional skills.
  • Willing to work as a team player to solve problems, contribute ideas and make continuous improvements.
  • Pre-employment drug screen and background test required for new hires.
  • Random drug screens and compliance with all company policies is required.
  • Must be eligible to work in the U.S.

Work Environment:

  • Job is performed in a food manufacturing environment. Must be able to work in a schedule-driven 8 to 12 hr. shift environment. Overtime may be necessary as workloads dictate.
  • Food Safety and Good Manufacturing Practices, including wearing hair nets, uniforms and appropriate safety equipment apply.
  • While performing the duties of this position, the employee is regularly required to sit for prolonged periods of time, climb stairs, climb ladders and walk plant floors that could exceed one mile of travel per day.
  • The employee must have a full range of body movements including use of hands to finger, handle, or feel objects, computer equipment and peripherals; and bending, reaching, and crouching.
  • Must have command of all five senses, sight, hearing, touch, smell and taste. Specific vision abilities required include close vision, depth perception, and the ability to adjust focus. These vision requirements in each area must be sufficient to shift in focus from computer screens to close forms.
  • Strength: Must have the ability to lift 20 pounds with regularity.

Job Type: Full-time

Pay: $15.50 - $20.00 per hour

Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance
Experience level:
  • 1 year
Schedule:
  • 10 hour shift
Work Location: In person

Example 2

Description

Summary:

Coordinate all facets of communication with the Office of Inspector General (OIG) to include reporting allegations, coordination of investigations and preparing all related documentation as necessary.

Coordinate and administer quality assurance and compliance components as they pertain to OIG and agency operations and procedures.

Essential Responsibilities, include but are not limited to:

Ensure allegations of abuse, neglect, financial exploitation and/or death are
reported to OIG hotline in a timely manner and as set forth in the OIG protocol.

Ensure applicable incidents are reported to Adult Protective Services and/or Public
Aid Fraud and keep a record of their status.

Conduct internal interviews as needed or requested by OIG or supervisor.

Provide consultation and coordinate information collection measures relative to
allegations with priority for member safety and immediate response steps required
to minimize risk to those supported.

Assist with training on OIG related issues as needed.

Conduct internal reviews as needed.

Collect, review, organized and forward all necessary documentation to OIG, BQM
and/or BALC as requested.

Navigate agency policies and procedures with knowledge of day-to-day
departmental operations, IDHS regulations, and health-related documentation, as
it pertains to both employees and members, within best practices of confidentiality
and privacy as it applies to each individual situation.

Coordinate communications with internal and external contacts for OIG cases.

Maintain OIG relationships by communicating with and responding to outreach
from OIG within 24 hours of contact.

Work closely with program leadership and human resources to document action
steps and formally address recommendations.

Collect data and provide monthly and annual reports for trend analysis and
continuous quality improvement.

Participate in agency committees and meetings as required.

Requirements

Qualifications

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must have reliable transportation and flexibility to be available at multiple locations based on OIG Investigator needs.

Education, Skills, and/or Experience

B.A. with 3 years experience preferred.

Candidates without a degree, but equivalent experience will be considered.

Must have the demonstrated ability to multi-task and function in a high-paced environment, positive can do attitude, ability to think creatively and strong organizational skills required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, physical requirements may include standing, walking, and sitting; seeing; hearing and listening; clear speech; dexterity and use of hands and fingers.

WORK Environment

The work environment described here is representative of that an employee encounters while performing the essential functions of this job.

The noise level in the work environment is usually low to moderate. The work environment may include any or all of the following: working alone; working with others, verbal contact with others and face-to-face contact.

Job Type: Full-time

Pay: $53,799.71 - $60,000.00 per year

Benefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Tuition reimbursement
  • Vision insurance
Schedule:
  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Weekend availability

Ability to commute/relocate:
  • Chicago, IL 60603: Reliably commute or planning to relocate before starting work (Preferred)

Education:
  • Bachelor's (Required)

Experience:
  • Internal audits: 3 years (Required)
  • Quality assurance: 3 years (Required)
  • Data collection: 3 years Location: One location

Example 3

Benefits:

  • Paid Vacation
  • Holidays
  • Credit Union
  • 401(k) plan
  • Medical, Dental, Life, and Long Term Care insurance paid by Hillview

Duties:

  • Develops and maintains a system for effective clinical documentation (including maintaining training manuals) in accordance with county, state, and federal compliance standards
  • Participates in Los Angeles County Department of Mental Health (DMH) Quality Assurance/Improvement meetings and training, as well as internal Quality Assurance/Improvement meetings
  • Identifies and recommends procedural changes for improvement to Quality Improvement Committee (QIC). To include the development of ad hoc reports for quality metrics
  • Trains and/or recommends training for staff as needed to help ensure quality of documentation and compliance with established standards
  • Assist the Vice President of Clinical Administration with program oversight and support various quality assurance activities as assigned
  • Responsible for developing memos and communication of new forms for documentation or other changes as determined by the QIC
  • Develops annual In-Service Training topics and schedules. Facilitates in-services trainings on topics related to documentation requirements and quality assurance compliance
  • Compiles monthly statistics on compliance, oversees timelines of notification to staff and other quality assurance matters for cycle reviews (including Treatment Plans)
  • Facilitates and coordinates monthly and annual peer review process for client charts with assigned direct service providers
  • Maintains a body of knowledge related to clinical quality assurance, documentation, and adult training methodologies in order to recommend improvements that are appropriate

Qualifications:

  • Current MSW or MFT. California Licensure + 5 years clinical experience working in Los Angeles County Department of Mental Health Directly Operated or Contracted adult services agency
  • Must show valid California driver s license and current automobile insurance prior to start date
  • Must maintain a good driving record and provide verification of current automobile insurance on an annual basis
  • Ability to pass thorough background check. Hillview will consider for employment all qualified applicants, include those with criminal histories, in a manner consistent with applicable state and local laws, including City of Los Angeles Fair Chance Initiative for Hiring Ordinance

Required Education:

  • MSW or MFT

Required Skills:

  • Prior administrative or management responsibilities experience is desirable.
  • Prior experience in auditing client charts and providing staff training in documentation and quality assurance is needed
  • Strong written and oral communication skills
  • Ability to work independently in a fast-paced environment both in the office and in the community
  • Must work well in a multidisciplinary team
  • Ability to manage time efficiently, organize and prioritize tasks, demonstrate sound judgment, give attention to detail, be flexible, self-driven and motivated
  • Must have advanced computer and typing skills. Experience using electronic health records

About Hillview Mental Health Center, Inc.

Hillview Mental Health Center, Inc., founded in 1966 is one of the first centers established by the Community Health Act of 1963, federal legislation which began the process of closing state mental institutions across the United States. Hillview serves adults (age 16 and older). Located in East San Fernando Valley, we serve the largest low-income communities in Los Angeles County. Our commitment to serve families and individuals affected by both mental illness and economic challenges remains our priority. Services are delivered by multidisciplinary teams who collaborate as needed to integrate our services with community social services and primary health care providers in our communities.

Job Type: Full-time

Salary: $31.25 - $37.35 per hour

Job Type: Full-time

Pay: $31.25 - $37.35 per hour

Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
Schedule:
  • 8 hour shift
  • Day shift
  • Monday to Friday



Ability to commute/relocate:
  • Pacoima, CA 91331: Reliably commute or planning to relocate before starting work Location: In person

Example 4

Nasoya has introduced millions of Americans to our versatile plant protein and grown to be the country s #1 brand of tofu. Our product line-up has grown too. Today, Nasoya offers more than 10 different varieties of tofu, including ready-to-serve items like TofuBaked and Toss ables, pre-marinated and pre-baked to eliminate prep time and help consumers that are unsure about how to cook with tofu. Visit [website] to learn more about our company and products.

Nasoya is hiring a Quality Assurance Supervisor to assist with the daily Quality Assurance functions performed on three shifts. Performs testing and auditing of final product, process parameters and raw materials used. Ensures compliance with quality specifications and standards.

Job responsibilities include but are not limited to:

  • Perform various quality assurance testing on both raw and finished products used in the tofu making process
  • Review formulas and specifications and confer with Quality Manager and operations to determine quality and reliability standards
  • Interact with other functional managers including production, warehouse, maintenance, regarding issues affecting quality
  • Review and audit sanitation and operational practices and procedures and report s findings to Quality Manager
  • Collect data and write reports to validate or indicate deviations from existing standards
  • Monitor pest control program through outside licensed agency
  • Train new quality employees and temporary staff
  • Conduct Quality BMP & MSDS trainings and audits
  • Update procedure manuals for the Quality Assurance department
  • Participate and report all co-packer quality related issues
  • Assist with capability studies on machine or existing processes
  • Review with Quality Assurance Manager all responses to customer complaints to consumer affairs group
  • Participate in maintaining a superior rated level of GMP s and sanitation and be ready for regulatory/customer inspections at any time

Skills/Qualifications:

  • Bachelor s degree Food Science, Biology, Chemistry or other related fields
  • 3 - 5 years of experience in food manufacturing industry
  • Experience with identifying and monitoring allergen programs
  • Familiarity with HACCP, GMP and all Pre-requisite Programs as well as all applicable certifications (Non-GMO, National Organic, Kosher etc.)
  • Ability to read and interpret documents such as procedure manuals and regulatory documents
  • Ability to write reports and business correspondence

We offer competitive pay and benefits package, including health (
  • 80-90% company paid) for employee and dependents, dental, vision, life insurance, long-term disability, company match 401K plan, vacation, floating holidays, and company holidays.

Nasoya is a global, distributed workforce in four countries. We are an Equal Opportunity Employer and embrace people with different experiences, strengths, and backgrounds, who share a passion for making a healthier tomorrow for people and the planet with wholesome foods.

Job Type: Full-time

Pay: $65,000.00 - $70,000.00 per year

Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Referral program
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance
Schedule:
  • 8 hour shift
  • Weekends as needed



Ability to commute/relocate:
  • Ayer, MA 01432: Reliably commute or planning to relocate before starting work (Required)

Education:
  • Bachelor's (Preferred)

Experience:
  • ISO 9001: 1 year (Preferred)
  • Supervising: 1 year Location: In person

Example 5

Altus Spine, located in West Chester, PA., is a global medical device technology company focused on providing the highest quality design and manufacturing of spinal implants and instrumentation. Altus offers an extensive portfolio of surgical systems to facilitate minimally invasive surgery (MIS), complex spine correction, and degenerative procedures. Continuous development and dedication to delivering inventive solutions and unprecedented quality drives Altus' commitment to the medical community. We invite you to become a member of an organization that has established an outstanding reputation for quality and excellence. Highly competitive wages, a state-of-the-art-facility, an emphasis on work/life balance, career advancement, a team-centered workplace culture, and the opportunity to be your best is waiting for you at Altus Spine.
  • Benefits: *
  • 100% Employer Paid Medical Plan
  • Dental / Vision Benefits
  • Work-Life Services Benefit Program (Employee + Family)
  • Group Life Insurance
  • 401k retirement plans with employer match

What We Offer:
  • Personal Time Off (PTO)
  • Holiday Pay
  • Relocation Assistance
  • 100% Paid Uniforms
  • Unused PTO paid out at the end of the year.

Professional Development:
  • State-of-the-art in house training classing room and equipment.
  • Tuition reimbursement for approved advanced learning and skills development.
  • Student loan repayment assistance.

Learn And Grow:
We are committed to growing the capabilities of our people. We continue to build a learning community where you can work with team leaders who are highly skilled and work towards expanding your technical capabilities. Our company promotes an environment that allows for continuous growth and promotion opportunities!
Essential Functions:
  • Facilitate daily regulatory activities associated with customer feedback (experiences/complaints) and non-conforming products.
  • Coordinate with Engineers, Surgical Reps, and Customers to investigate and identify root causes and appropriate actions.
  • Based upon internal procedure and regulation (ISO 13485/14971, 21 CFR 820.198, 21 CFR 822 etc.), perform risk-based analysis to drive decisions.
  • Initiate, track and trend eMDRs.
  • Create, assign, and own NCRs (non-conforming reports), PERs (product experience reports), and CAPAs (corrective and preventive actions).
  • Facilitate MRB (Material Review Board*) and PSC (Product Surveillance Committee)
  • Track and trend for management review.
  • Escalate high-priority occurrences to management.
  • Identify opportunities for improvement and increased customer satisfaction.
  • Interact with and help assess critical vendors/suppliers/distributors.
  • Take part in and support quality audits.
  • Generate and compile monthly reports for Management Review.
  • Perform quality inspection of parts using micrometers, calipers, and gages.

Education and Experience
  • Combination of education and experience:
  • BS/BA (preferably in Business Management / Computer Science / Technical or Scientific discipline) from an accredited four-year college or university and 1 year of experience in Medical Devices or related field;
  • Associates Degree with 3 or more years of experience in Medical Devices or related field; H.S. Diploma with 10 or more years of Quality Systems experience in Medical Devices or related field.

Skills and Competencies
  • Microsoft Office the ability to perform statistical analysis via Excel
  • Quality Management Software (Experience with Qualio highly desirable)
  • Must possess excellent customer service skills and the ability to tactfully complete thorough investigations.
  • Liaise with distributors, hospital staff, engineers, and management.
  • Knowledge of the DMAIC process

Altus Spine is proud to be an Equal Opportunity Employer. Altus Spine does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business need.
We are committed to improving lives Type: Full-time

Example 6

JOB Summary:

The Quality Assurance Lead works in tandem with their team of QA Coordinators to ensures the accuracy of information and quality delivery through monitoring phones calls, coaching and training sessions. Coaches agents on how to professionally communicate with members to ensure enhanced customer experience. Provides regularly scheduled quality details and metrics to supported business units, making recommendations for service and quality improvements. The Quality Assurance Lead will provide ongoing support of the day to day activities of the Quality Assurance team, and works with the QA Coordinators to ensure daily goals and metrics are met. Works closely with Quality Supervisor to review performance metrics and ensure that call evaluations are accurately completed.

Duties & Responsibilities

Ensures Quality Assurance Specialists and Coordinators understand and comply with all Center of Excellence objectives, performance standards, and policies.

Answer QA Specialist and Coordinator questions regarding best practices, protocols and escalations.

Identify operational issues and suggest possible improvements.

Continuously communicates with team members to ensure they are well informed about all issues affecting them and the members.

Monitors real-time performance indicators and service levels and works with QA Specialists and Coordinators to ensure metrics are achieved.

Monitors and evaluates QA specialist performance, provide learning and coaching opportunities.

Prepares reports, analyzes data and assists management implement action plans to achieve center benchmarks and SLA's

Determines contact center quality standards by auditing inbound and outbound calls and customer service presentations.

Conducting test calls to Contact Center service representatives on new products.

Verifies contact center agent results by measuring skills in use of scripts, product knowledge, service ability, greetings, diction, listening, etiquette, objection handling, efficiency, and courteous close of call.

Provides feedback to contact center agents by monitoring calls; monitors feedback for internal and externa improvement programs; conducts regularly scheduled help sessions.

Evaluates agent approaches by rating effectiveness of service representative support; provides quality ratings; identifies training needs; develops training programs; conducts one-on-one coaching and classroom trainings.

Directs quality initiatives by requiring adherence to quality assurance policies and procedures; develops quality standards, processes and new models; drives and implements quality improvement changes.

Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

Contributes to team effort by accomplishing related results as needed.

Requirements & Qualifications

Associate's degree in Quality Assurance, or equivalent training.

2 years' experience in healthcare field (preferred)

Previous Medical billing and Claims experience (preferred).

Excellent customer service skills.

Excellent verbal and written communication skills.

Proficient on Microsoft Office.

Versatility, flexibility, and a willingness to work enthusiastically within a constantly changing environment.

Bilingual (preferred).

Job Type: Full-time

Benefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
Schedule:
  • 8 hour shift
  • Monday to Friday

Ability to commute/relocate:
  • Miami, FL: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):
  • Please advise your salary expectations (providing a range is acceptable)

Education:
  • Associate (Preferred)

Experience:
  • Medicaid and Medicare: 1 year (Required)
  • claims: 2 years (Required)
  • Supervisory: 1 year (Preferred)
  • Medical billing: 1 year Location: One location

Example 7

Available Shift:

3rd shift: 10:00pm - 6:30am Sunday-Thursday. Starting wage: $18.50/hour

Overtime as needed

Job Summary Overview:

Are you someone who is reliable, and takes pride in developing your career? Do you like working with wood and/or in a clean manufacturing environment? This position is perfect for you! We are a local wood flooring and wall panel manufacturing facility that has grown quickly over the past few years. We are looking for someone to join our team in manufacturing as a General Laborer with an emphasis on quality assurance. The fact that we have been growing means that our employees have a lot of growth opportunities as well. Apply your skills in our fast-paced, innovative and versatile environment. Our team is small, but our goals are big. We are eager for you to join the team.

As a General Laborer, you may be assigned to any workstation inside the facility and will cross-train in many positions to be ready to support the team as needed at any time. This position has an emphasis on quality assurance and is required to monitor and inspect product throughout the manufacturing process to assure it meets company quality specifications and customer expectations.

In return for your commitment, FTF offers full-time employees comprehensive benefits after 60 days of employment. Benefits include health, dental, and a complimentary life insurance policy. Up to 75% of the health insurance premiums are paid by the company. A $300 sign-on bonus after 90 days of employment. We also offer 401k, 80 hours of paid time off, a competitive wage, and a rewarding work environment.

Position Requirements:
  • Cross-train on several lines to perform several job duties as needed throughout the warehouse.
  • Proceed all tasks with caution with safety in mind
  • Accurately and efficiently pull, organize and stack planks of various sizes and weights as they move down a conveyor.
  • Hand-eye coordination for applying putty to boards with minor defects.
  • Perform a visual inspection of the product to determine compliance with order specifications and the company's quality control outline for conformity to specified standards.
  • Perform in-process board repair as needed.
  • Remove non-conforming products from the manufacturing process and determine whether products should be re-worked, placed into economy brand inventory, or scrapped.
  • Communicate with line operators and other quality assurance personnel regarding significant issues or developments identified during quality assurance activities.
  • Ability to learn various tasks and retain a level of knowledge in tasks learned and perform effectively in an environment that requires multiple functions and responsibilities.
  • Use measuring instruments as needed including calipers, micrometers, loops, digital balance scales, go/no go gages, US/metric tape measure, and square.
  • Maintain a working knowledge of company quality assurance standards.

Physical Demands:
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk and hear. The employee is occasionally required to balance, stoop, kneel, crouch, and crawl. The employee is regularly required to lift up to 10 pounds; frequently required to lift up to 25 pounds, and occasionally required to lift up to 60 pounds. The vision requirements include close, distance, and peripheral vision, depth perception, the ability to adjust focus, and the ability to differentiate between colors.

If you are likely to get motion sickness, this position may not be a good fit for you.

Job Type: Full-time

Pay: $18.50 per hour

Benefits:
  • 401(k)
  • Dental insurance
  • Employee discount
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
Schedule:
  • 8 hour shift
  • Evening shift
  • Night shift
  • Overnight shift
  • Overtime
  • Weekend availability
Supplemental Pay:
  • Signing bonus

Ability to commute/relocate:
  • Wausau, WI 54401: Reliably commute or planning to relocate before starting work (Required)

Experience:
  • Manufacturing: 1 year (Preferred)
  • Precision measuring instruments: 1 year (Preferred)

Shift availability:
  • Night Shift (Required)
  • Overnight Shift Location: One location
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What does a Quality Assurance Professional do?

A Quality Insurance Professional identifies product defects before they move from the development phase to the production phase, which can help your company preserve its reputation. Finding defects during the development process ensures that your company doesn’t spend money to manufacture products that don’t work as expected.

If you operate in an industry that relies on grant funding, a Quality Assurance Professional can also help you qualify for grants and comply with each grantor’s requirements.

Quality Assurance skills and qualifications

A successful Quality Assurance candidate has a combination of skills and qualifications. Attention to detail can help a QA professional identify defects quickly. It’s helpful for a QA professional to demonstrate proficiency in explaining QA processes and training new employees to follow them. You might also benefit from hiring a Quality Assurance Professional with experience using databases to track product defects.

Typical Quality Assurance skills and qualifications include:

  • Proficiency in testing methods such as functional testing, regression testing, usability testing or automated testing, depending on the industry
  • Experience using quality management systems (QMS) or defect tracking tools like JIRA, TestRail or Bugzilla
  • Familiarity with version control platforms such as Git, especially for software QA roles
  • Understanding of industry-specific quality standards, such as ISO 9001, Six Sigma, GMP (Good Manufacturing Practices) or FDA regulations
  • Ability to write or interpret test cases, quality checklists or standard operating procedures (SOPs)
  • Strong collaboration skills, including the ability to work closely with developers, engineers or operations teams to resolve quality issues
  • Basic scripting or programming knowledge (e.g., Python, JavaScript or Bash) for QA automation or software testing

Analytical mindset, attention to detail and problem-solving skills for identifying root causes, spotting patterns and minimizing defect rates over time

Quality Assurance experience requirements

The amount of experience required for Quality Assurance roles varies based on your company’s needs. Providing on-the-job training gives you an opportunity to train the new hire to follow your company’s preferred processes and procedures.

If you need someone who can start testing products immediately, consider hiring a candidate with experience in manufacturing, software development or another discipline related to your company’s products.

Quality Assurance education and training requirements

If you need a Quality Assurance Professional, using skills-first hiring can be beneficial, as it’s possible to learn testing and documentation procedures on the job. Some candidates also have experience that can help them identify product defects with a high level of accuracy.

For senior roles, you might want to hire a candidate with relevant technical certifications or experience using the Scrum framework for software development, if that’s what your company uses.

Quality Assurance salary expectations

The average salary for a Quality Assurance Professional in the United States is $27.10 per hour, according to data from Indeed Salaries. However, QA salaries can vary based on your company, location and the candidate’s experience.

Quality Assurance salary expectations

2025-10-017.2527.4866.80HOURLY
  • Common salary: 27.48 HOURLY
  • Typical salaries range from 7.25 - 66.80 HOURLY
  • Find more information on Indeed Salaries

*Indeed data – 2025-10-01

Job description samples for similar positions

If this Quality Assurance job description isn’t exactly what you need, here are some job descriptions for similar positions:

Quality Assurance job description FAQs

How does Quality Assurance differ from Quality Control?

Quality Assurance focuses on preventing defects, while Quality Control often focuses on identifying defects. A Quality Assurance Professional works to improve development and production processes, preventing errors caused by poor design, inadequate testing and human error. Quality Control Professionals inspect and test finished products to identify defects. For example, an auto factory might hire a Quality Control Professional to inspect tires for signs of material contamination.

What technologies does a QA professional use regularly?

A QA professional uses specialized tools for testing products and tracking bugs. You might want to look for a candidate with experience using Zephyr, TestRail, JUnit or Selenium for testing management. It can also be helpful to hire a Quality Assurance Professional who knows how to use Bugzilla or Jira to track development bugs.

How can a QA team improve customer satisfaction and retention?

A strong QA team improves customer satisfaction by preventing defective products from reaching your customers. This can reduce frustration and give customers more confidence in your company’s offerings. A comprehensive QA program might also give your company a competitive advantage, making it easier to attract customers who make repeat purchases.

How do I measure the effectiveness of our Quality Assurance team?

You can measure the effectiveness of your QA team by tracking relevant performance indicators. Common metrics include defect detection rate, time to resolution and defect leakage rate. Defect detection rate measures the total percentage of defects found during a testing cycle.

Time to resolution is the amount of time it takes to identify a defect, determine the root cause and fix the issue. Defect leakage rate measures the number of defects that aren’t identified during testing.

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Three individuals are sitting at a table with a laptop, a disposable coffee cup, notebooks, and a phone visible. Two are facing each other, while the third’s back is to the camera. The setting appears to be a bright room with large windows.

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Job Description Examples

Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

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