What does a Veterinary Receptionist do?

Veterinary Receptionists usually act as the first point of contact in a vet office or clinic. They typically greet clients, helping them feel comfortable and at ease. Receptionists in a veterinary office or animal clinic often multitask to answer questions on the phone and in person while working on paperwork, such as admissions forms, insurance intake or scheduling.

Veterinary Receptionist skills and qualifications

Veterinary Receptionists tend to have administrative, communication and customer service skills to help them balance technical and customer-facing tasks.

Veterinary Receptionist skills can also include:

• Ability to effectively manage a multi-line phone system
• Excellent communication skills in person, on the phone and via email or chat
• Attention to detail to keep accurate records and billing statements
• Basic knowledge of veterinary terminology
• Proficiency with veterinary software programs, such as 2i Nova or Animal Intelligence
• Knowledge of basic animal behavior and health
• Ability to handle stressful situations calmly and effectively

Veterinary Receptionist experience requirements

You may seek candidates with experience working in animal care, including previous jobs in veterinary clinics or offices, volunteer work with animal shelters or pet-sitting or dog-walking services. Individuals with Receptionist experience in other industries and a passion for animal care may also be well-suited.

Veterinary Receptionist education and training requirements

There are typically no formal education requirements for Veterinary Receptionist positions. However, employers might include a preference for certifications, such as the Veterinary Receptionist Certificate of Excellence (VRCE), which can help demonstrate an applicant’s knowledge in supporting clients and managing appointments.

Job description samples for similar positions

If you’re looking for a job description for a similar position, consider these resources:

• Veterinary Assistant
• Veterinary Technician
• Veterinarian
• Receptionist

Veterinary Receptionist job description FAQs

Who does a Veterinary Receptionist report to?

Reporting structures depend on the type and size of your office. In a small office, the Veterinary Receptionist might report directly to the Veterinarian, especially if you only have one or two staff members. In a larger office or clinic, a Veterinary Receptionist may report to a Front Office Manager, Office Administrator or Veterinary Manager.

Does a Veterinary Receptionist have supervisory duties?

Generally, Veterinary Receptionists don’t oversee other staff members. However, you might ask an experienced Veterinary Receptionist to help train new office team members as needed.

What qualities should you look for in a Veterinary Receptionist?

In addition to administrative skills, such as basic computing knowledge, organizational skills and the ability to manage one or more business phone lines, you may consider Veterinary Receptionists who love animals. While this position isn’t responsible for supporting the clinical care of veterinary patients, a Veterinary Receptionist who is empathetic to pet owners can be a good fit for the role.

Is a Veterinary Receptionist a full-time position?

Whether you hire a full-time or part-time Receptionist depends on your business needs. You might hire a full-time Veterinary Receptionist to cover your front office during main working hours, or you might hire for a part-time role if you need someone to manage your front office for several hours each day.