The ideal candidate must be able to make polite conversation with each guest that sits down at the table. Focus on how the applicant determined what the problem was and how quickly they were able to solve it by using interpersonal skills. An individual with experience talking to banquet diners is more likely to solve problems quickly and without the assistance of upper management. What to look for in an answer:

• Recollection of an example with ease
• Genuine concern for guest-related issues
• Sophisticated interpersonal skills

Some banquet server positions do not require them to memorize or write down the diner’s order; however, it is an excellent skill to have as a banquet server. If the applicant can remember customers’ orders, it is likely they can memorize menus and explain ingredients in daily specials. Focus on the applicant’s tone and confidence when providing their response. What to look for in an answer:

• How they memorize or record diners’ food orders
• Knowledge of vast menus and entree ingredients
• Confidence in their skills

Banquet servers are typically required to make less elaborate entrees for diners, including omelets, milkshakes and even french fries. The ideal candidate should know how to cook meals with prepared ingredients for customers. Identify what types of meals the candidate has cooked in the past, and focus on what meals your company requires banquet servers to prepare. What to look for in an answer:

• Experience with preparing simple dishes for patrons
• Willingness to learn how to make a variety of meals
• Working knowledge of how to operate kitchen equipment

The ideal candidate should have exceptional cleaning techniques as they are regularly cleaning up after diners. Identify any quick cleaning methods the applicant mentions as well as any deep-cleaning methods. Does the applicant keep a cleaning rag in their apron when serving? The applicant’s answer should help you determine if they are aware of the cleanliness of the dining and serving area. What to look for in an answer:

• An understanding of the importance of a clean workspace
• Ability to clean up spills quickly
• Knowledge of quick cleaning and deep-cleaning methods

An excellent banquet server is always thinking ahead. The ideal applicant will have experience keeping service areas stocked so that diners can eat their meals without running out of silverware, straws or napkins. Focus on the candidate’s ability to convey their story. Do they show awareness of why keeping service areas stocked is vital for time management as a banquet server? What to look for in an answer:

• An understanding of the importance of time management
• Experience stocking service areas
• Awareness of the supplies needed to keep service areas fully stocked

Banquet servers should be able to handle setbacks and deliver superior customer service. An employer can use this question to identify candidates with the necessary abilities to maintain and build relationships with patrons. A skilled banquet server candidate would articulate a sensible approach for dealing with the problem.

A candidate's answer should emphasize:

• Ability to build a relationship with a customer even in a difficult situation
• Evidence of being a dependable worker for large events
• Strong communication, problem-solving and customer service skills

An example answer to this question could look like this: