Quality control is important both for maintaining a good brand for your business and for reducing the costs of producing failed products. The Six Sigma standard developed by Bill Smith holds production and quality controls at an incredibly high standard. A 218281361quality manager7.22quality4.36manager3.92quality assurance3.82quality control1.9825800026185534000.00103229.84209000.00YEARLY1358217412025-10-012025-10-312025-09-012025-09-302025-11-05quality manager should be familiar with the concept and be able to effectively explain how your business can incorporate it into the way that operations are run. This will let you better understand your potential hire’s ability to improve your organization’s current quality-control process.

What to look for in an answer:

• Clear definition of Six Sigma
• Explains why it is or is not achievable for your business
• Strong business acumen

Your 218281361quality manager7.22quality4.36manager3.92quality assurance3.82quality control1.9825800026185534000.00103229.84209000.00YEARLY1358217412025-10-012025-10-312025-09-012025-09-302025-11-05quality manager should be the business’ go-to person for understanding and relating the process for quality control. The goal is to create a system that is replicable and transferable across different geographic regions and time horizons so that consistent results are delivered from every location. As such, your potential hire will need to have the ability to create a sound set of standards for all to follow.

What to look for in an answer:

• Clear process for creating quality control process
• Explains the most important pieces to the list of standards
• Strong communication skills

As technology develops, what consumers are looking for in terms of quality and delivery begin to change. A quality manager should be familiar with the changing expectations that are affecting your sector. They should also be able to come up with constructive ways to adapt your firm’s quality standards to ensure that your output is aligned with what is expected from your target consumer.

What to look for in an answer:

• Clearly identifies trends in quality control in the proposed field
• Excellent grasp of market knowledge
• Great communication skills

In order to do business for a long time, your firm will likely need a strict set of rules for quality assurance that are traceable and easily accessible. It’s important to have these available for government officials or your legal team should any issues arise. Your potential hire should understand that formal documentation provides a clear pathway for accountability and can be used as input for making future improvements.

What to look for in a response:

• Direct answer to the question
• Strong understanding of business fundamentals
• Great communication skills

In order to satisfy legal requirements, products in some sectors may need to be audited by accredited outside institutions or undergo internal audits on a regular basis to ensure compliance. In those cases, a quality manager needs to be able to handle the situation well to ensure that your business is fulfilling all the necessary steps, which will be crucial for staying out of legal trouble.

What to look for in an answer:

• Identifies previous experiences working with quality audits
• Understanding of the importance of audits
• Knowledge of applicable legal issues

Quality managers are responsible for monitoring product quality throughout the creation process and once they go on the market. This question allows interviewers to gauge a candidate's understanding of important relationships between departments and the value of customer feedback in refining product features.

A candidate's answer should emphasize:

• Verbal communication skills
• Commitment to quality assurance
• Implementation of consumer opinions

Here is one example of a quality candidate answer: