It's a good idea to start with a basic knowledge question like this. You can test right away whether the candidate is a good fit for your business or the role you have in mind. A decent 584654589it15.7it support12.44information technology9.27help desk7.86it technician3.354310104173027.2525.3755.50HOURLY1329580082025-09-012025-09-302025-08-012025-08-312025-10-05IT technician should have some familiarity with several of the most common desktop systems in use today. They can tell you a bit about their favorites. What to look for in an answer:

• Basic knowledge of common desktops
• Ability to elucidate on the positive aspects of some systems
• Ideas for implementing various programs

This question tests some of the more advanced knowledge your potential hire may have. It also gives you some insight into their thought processes, organizational skills and what values they might place on specific aspects of the IT industry. A candidate who is familiar with and uses software distribution tools may be better equipped to handle a large office and its various needs. What to look for in an answer:

• Specific examples of these applications
• Experience using some of these programs
• Possible benefits of using software distribution tools professionally

Dedicated IT technicians who work for one company are usually in high demand throughout the workday. Many end users require their help regularly, and some of them might include senior officials at the office. When everyone needs assistance at once, your 584654589it15.7it support12.44information technology9.27help desk7.86it technician3.354310104173027.2525.3755.50HOURLY1329580082025-09-012025-09-302025-08-012025-08-312025-10-05IT technician needs to be able to show you that they can communicate well, prioritize various tasks and see to each person's issues. What to look for in an answer:

• Effective and courteous communication skills
• Good organizational skills and the ability to prioritize
• Specific steps for solving computer issues efficiently

Your new hire will have to take care of the technical issues that might plague several office workers on a consistent basis. In some cases, the same users may keep having usual issues over and over again without understanding them accurately. You need to know that any 584654589it15.7it support12.44information technology9.27help desk7.86it technician3.354310104173027.2525.3755.50HOURLY1329580082025-09-012025-09-302025-08-012025-08-312025-10-05IT technician you hire is able to work through these problems with professionalism and find the real source. What to look for in an answer:

• Courteous interpersonal skills
• Ability to explain common computer issues concisely
• Problem-solving methods relating to finding the source of the glitches

This question tests the candidate's training when it comes to keeping your work computers safe from malicious attacks. 584654589it15.7it support12.44information technology9.27help desk7.86it technician3.354310104173027.2525.3755.50HOURLY1329580082025-09-012025-09-302025-08-012025-08-312025-10-05IT technicians need to be able to address constant threats from viruses, malware and other forms of electronic harm. You can also use this question to check the potential hire's analytical or problem-solving skills. Their knowledge of current security processes or methods should come into play. What to look for in an answer:

• Knowledge of updated security specializations
• Specific processes for safeguarding data and computers
• How the hire works through security issues