Advancements and trends in computer science and repair are nearly constant. You’ll want a computer technician that is able to stay ahead of the curve and always knows what works for successful results and what might be outmoded. This question helps you gauge how the potential hire feels about learning new things or training to enhance the technical skills they have developed already.

What to look for in an answer:

• Willingness to train or adapt skills
• Understanding that computer technology changes rapidly
• Examples of current trends in computer science fields

This question gets at the specifics of the somewhat unique process your computer technician might use to solve complex computer problems at the office. The ideal technician will have a clear process and will know how to compartmentalize problems. You can look for candidates that give you specific examples of their troubleshooting process based on their prior experience.

What to look for in an answer:

• Concrete steps in the technician’s process for troubleshooting
• Excellent skills in organization and prioritization
• Willingness to change processes if necessary

Your computer technician should be familiar with a variety of tools and programs they might use to address problems that come up on your office computers. They may be familiar with some of the common programs you use already, or they might have ideas for implementing tools that are on the cutting edge. This question tests the knowledge of the technician’s basic toolkit.

What to look for in an answer:

• Examples of common computer programs or tools
• Understanding of how these programs or tools work
• Willingness to add new tools

You want a computer technician that can deal with each issue that arises quickly. In addition, it’s important that the potential hire be able to deal with the possible stress of a high volume of work without feeling overloaded. This question helps you gauge some of the ways the computer technician deals with professional anxiety and what steps they take to organize themselves.

What to look for in an answer:

• Methods for dealing with work stress
• Ability to organize time and work resources efficiently
• Steps for prioritizing urgent technical issues

While it is important to hire a computer technician with the requisite skills for the job, you also want one that can communicate effectively with you and the people in your office. The technician may need to explain certain issues to the end users. It is possible they may need their help or input to fully resolve problems over the phone as well.

What to look for in an answer:

• Effective interpersonal and communication skills
• Willingness to work with others to solve problems
• Ability to communicate steps without using jargon

It is important to have a computer technician that can navigate multiple tasks successfully. In addition, it is important for a candidate to handle stress effectively while dealing with issues individually to not feel overwhelmed. The response to this question helps you understand how a prospective employee will handle stressful situations and how effective they will be with a high volume of work. You will be able to tell how well a candidate manages time and uses critical thinking to help complete tasks efficiently.

The candidate's answer should emphasize:

• Ability to deal with stress
• Good time management
• Ability to analyze situations

An answer to this question could look like this: