Cashiers are customer-facing employees and for many businesses may be the only point of interaction between customers and the company. As such, they are responsible for being company ambassadors and must be willing and able to provide excellent service to everyone they interact with. The answer an applicant gives to this question will help determine their customer service skills and whether they would be a good candidate as a customer-facing employee. What to look for in an answer:

• Friendly and approachable demeanor
• An understanding of the importance of customer service
• The willingness to go above and beyond

The position of 1780598108218cashier32.06cashier customer service5.3retail5.05fast food3.13teen2.08389045242392177.2514.8527.65HOURLY551817708962025-10-012025-10-312025-09-012025-09-302025-11-05cashier involves cash handling, so a prospective employee must be comfortable with taking in and giving out money on a regular basis. Their honesty and integrity are also important, as is experience using a cash register. An applicant should use this question as an opportunity to talk about previous cash handling experiences. What to look for in an answer:

• Mention of honesty and integrity
• Experience handling money
• Accuracy in managing cash register

Mistakes at the cash register can be costly for a business, so it’s important for a 1780598108218cashier32.06cashier customer service5.3retail5.05fast food3.13teen2.08389045242392177.2514.8527.65HOURLY551817708962025-10-012025-10-312025-09-012025-09-302025-11-05cashier to be able to stay focused on the task at hand throughout the day. Because of the repetitive nature of managing a register, it’s easy to daydream and become lost in thought. An applicant must demonstrate the ability to stay focused on the details of each transaction. What to look for in an answer:

• Well-thought-out and concise response
• Willingness to focus on the details
• Understanding of the role of attention on preventing mistakes

Although the position of cashier doesn’t require much training, employees must be willing to deal with long hours on their feet, potentially irate customers and routine work. This question will give you an idea of the motivation of your applicant, as well as any preconceived notions they might have. What to look for in an answer:

• Friendly individual who likes to work with people
• Doesn’t mind routine work
• Previous experience

Cashiers need to be able to handle money accurately and at a decent speed which means they need to have a good grasp on arithmetic and producing change. This simple question puts the applicant on the spot in the same way they would be while running the cash register. How they answer will give you a good idea about their math skills. What to look for in an answer:

• An accurate mathematical calculation
• Being able to answer quickly
• Using the least number of coins as change

Cashiers may have to process returns and determine if an item is eligible for a return based on the store's policy. They should be prepared to explain their reasoning to customers and stay calm even if they get upset that they can't make the return. This question helps the interviewer understand how an applicant might respond to a stressful situation where they had to either break store policy or risk making a customer angry. A successful response should demonstrate:

• Acknowledgment of the store's return policy
• Respect for the customer
• A calm and composed attitude

Cashiers often rely on point-of-sale (POS) systems to process transactions, manage inventory, and ensure smooth store operations. Familiarity with POS software can indicate an applicant's ability to handle basic cashier responsibilities, troubleshoot issues, and adapt quickly to new systems. This question helps you to evaluate the prior experience with retail technology and assess their comfort level with learning or using similar tools in your store. A strong response should demonstrate:

• Familiarity with commonly used POS systems (e.g., Square, Toast, Lightspeed, Clover)
• Confidence in handling tasks like scanning items, processing payments, and managing returns
• A willingness to learn new systems

Cashiers may encounter situations that test their honesty and commitment to store policies. This question helps you to gauge an applicant's sense of integrity, ability to handle sensitive situations, and willingness to uphold company rules. It also puts them in a scenario where they need to think critically about how to respond to potential theft while maintaining professionalism. What to look for in an answer:

• A clear understanding of company policy regarding theft
• A calm and discreet approach to reporting the situation
• Avoidance of direct confrontation or accusations

Cashiers need to balance multitasking, teamwork, and customer service in a fast-paced environment. This question helps the interviewer assess how applicants prioritize tasks, manage stress, and support their coworkers without neglecting their responsibilities. What to look for in an answer:

• A focus on maintaining excellent customer service
• The ability to prioritize tasks effectively
• A willingness to help coworkers without causing delays

Cashiers play an important role in enforcing laws and store policies regarding selling age-restricted items. This question helps you to evaluate an applicant's knowledge of these rules, attention to detail, and confidence in addressing potentially sensitive situations with customers. What to look for in an answer:

• Familiarity with laws and store policies about age-restricted items
• A respectful and professional approach when requesting ID
• An emphasis on compliance over customer pressure

Accuracy in cash handling is a critical responsibility for cashiers. This question can help you to learn how well the applicant stays organized, manages their register throughout the shift, and prevents discrepancies. What to look for in an answer:

• A methodical approach to handling cash and payments
• Steps to prevent errors during transactions
• Emphasis on attention to detail and accountability