Negotiation skills are a must for all debt collectors. The ideal candidate discusses the debt with the debtor in a respectful and understanding manner. He or she must understand how to present potential payment plans and settlement offers to collect debts and secure confirmation of repayment from the debtor. The plans help consumers pay off overdue debts without the added stress. Your 13122972collections2.83call center1.88accounting0.84debt collector0.83collections specialist0.681362531465807.2517.3344.25HOURLY154130952025-09-012025-09-302025-08-012025-08-312025-10-05debt collector should possess exemplary customer service skills to collect debts.

• Negotiation skills and high-quality customer service
• Knowledge of acceptable settlement offers
• Establishes a professional and respectful rapport with existing debtors

You want a candidate who has a proven track record in collections who understands how to collect from debtors without causing more difficulties or issues. A 13122972collections2.83call center1.88accounting0.84debt collector0.83collections specialist0.681362531465807.2517.3344.25HOURLY154130952025-09-012025-09-302025-08-012025-08-312025-10-05debt collector must keep the debtor on the phone until a payment arrangement has been set up. Their work history shows high volume collections without scare tactics or methods that can damage your company's reputation. They are persistent without crossing legal or ethical lines and boundaries.

• A proven track record in debt collection
• Uses approved collection strategies and avoids scare tactics
• Doesn't break the law

The FDCPA is followed by all debt collectors and agencies. An ideal candidate is familiar with federal law and understands how to collect debts fairly. He or she doesn't place your company at risk for a lawsuit. Pay attention to the candidate's demeanor when answering the question. He or she must remain professional and understand the seriousness of the federal law and how it applies to the job and everyday collection practices.

• Knowledge of the FDCPA and its repercussions
• Experience following the stipulations of the law
• Candidate isn't a legal liability

Debt collectors are restricted by law from misrepresenting facts to debtors. It is paramount that the candidate understands that they should never threaten legal action against a debtor unless your company has authorized the action. The 13122972collections2.83call center1.88accounting0.84debt collector0.83collections specialist0.681362531465807.2517.3344.25HOURLY154130952025-09-012025-09-302025-08-012025-08-312025-10-05debt collector must use legal means to collect the debt or negotiate a payment plan with the debtor. If he or she threatens the debtor, legal action for harassment is possible.

• Experience collecting debts without threats
• Knowledge of harassment laws and fair collecting practices
• Follows protocol and proper debt collection procedures

Knowledge of the appropriate calling hours lowers common risks to your company. The 13122972collections2.83call center1.88accounting0.84debt collector0.83collections specialist0.681362531465807.2517.3344.25HOURLY154130952025-09-012025-09-302025-08-012025-08-312025-10-05debt collector will know that they are restricted from calling debtors before 8 a.m. and after 9 p.m. within the time zone of the debtor. Equally, the candidate knows that debt collectors aren't allowed to call a debtor on their job or speak to other parties about the debt or the debtor's financial circumstances. Understanding these requirements helps your company avoid further liabilities.

• Experience cold calling debtors to collect outstanding balances
• Knows appropriate calling hours for debt collection
• Avoids harassment claims from debtors