Your company needs a billing clerk who understands how to process customer invoices correctly. They need to know the basic processes involved in billing the customers, ensuring the data is accurate. They’ll also complete updates when payments are received. When answering this question, the candidate should explain the process they followed for their previous employer. Your company will determine if their processes are in line with the protocol followed by your billing clerks. What to look for in an answer:

• Experience with processing invoices
• Confidence and understanding of processes
• Familiarity with expected job responsibilities

You want a candidate who understands how to update customer contact information and keep your records accurate. A candidate who asked customers for updates when communicating with them is the right choice for your company. They’ll save you time and improve collection processes. They’ll also reduce the frequency in which invoices are returned due to inaccurate billing information. The candidate should respond quickly without hesitation and explain to you how they completed the task. What to look for in an answer:

• Experience with updating files
• Communicates well with customers
• Doesn’t hesitate to ask for updated details

Someone who understands how to track orders for customers is an efficient candidate. They’ll manage customer complaints with ease and won’t become easily annoyed or act rudely toward your customers. The individual should answer the customer’s questions and concerns quickly. The candidate should also possess strong analytical skills and offer high-quality customer service to your clients. They’ll track shipments if a customer complains and utilize superior problem-solving skills. The candidate will help your company retain customers. What to look for in an answer:

• Problem-solving skills
• A keen eye for detail
• Willing to help every customer

You want a candidate who’s reliable and updates customer data as soon as a change is needed. They’ll review incoming payments and enter payment information immediately. The candidate also understands the importance of keeping the information updated and accurate. They’ll make sure that all data is backed up according to your company’s policies. The candidate should be familiar with the basic steps for performing job duties as a billing clerk. What to look for in an answer:

• Data entry experience
• Completes necessary tasks immediately
• Fast and accurate billing processes

Someone who has experience with billing services should be familiar with various billing software applications. You want a candidate who has used the software and has a high proficiency level. They’ll mail the invoices through the mail or via email based on your customers’ preferences. You’ll want a candidate who follows a schedule correctly and ensures that your customers receive their invoices in enough time to avoid late charges. What to look for in an answer:

• Experience with billing software
• Meets deadlines for invoice delivery
• Provides customers with accurate billing details

Billing clerks are expected to maintain accurate patient records, update records with incoming payments from patients and insurance providers and check patient details such as addresses and payment methods. As an employer, you can use this question to gauge a candidate's accuracy and trustworthiness. An ideal billing clerk candidate would articulate an approach that demonstrates these key skills and suitability for the position.

A candidate's answer should emphasize:

• Ability to maintain accuracy in billing
• Organization, problem-solving, strategy and communication skills
• Evidence of accountability

An example answer to this question can look like this: