A candidate’s answer to this question will help you determine how they prevent themselves from experiencing secondary trauma or compassion fatigue. Because people can experience burnout in this field, it is critical to hire people who have the ability to keep a healthy work-life balance and care for themselves so they can provide the best care for their patients. You also want them to have a strong sense of empathy. What to look for in an answer:

• Use of methods for self-care
• Knowledge of secondary trauma
• Calm and collected demeanor when answering

The candidate’s answer to this question will display their knowledge of best practices and their integrity as a patient advocate. Because professionals in this position could possibly do a disservice to their clients if they step outside of their professional boundaries or knowledge base, it is critical to hire a patient advocate who is aware of how they can genuinely respect both patients and their families. What to look for in an answer:

• Knowledge of professional standards and ethical framework
• Plans for continuous education to remain current on healthcare trends
• Integrity in practice

You want to gauge the candidate’s ability to keep lines of communication open between all parties involved. They should prioritize excellent communication, as it is critical to improved patient care, satisfaction and outcomes. Patient advocates should understand and further explain their patients’ care plans to help them follow the prescribed treatment, make any necessary lifestyle changes, and adhere to their medical care instructions. What to look for in an answer:

• Example of how they might keep everyone on the same page
• Dedication to providing the client with a positive experience
• Good written and verbal communication skills

This question gives you a sense of the candidate’s experience, and it will help you gauge their moral compass as well. The specific situation surrounding their answer does not matter as much as the fact that they can recognize they faced an ethical crossroads and they chose to make a morally sound decision. This will also help you determine their competence regarding the ethics involved in patient advocacy. What to look for in an answer:

• A specific example of an ethical dilemma
• Decision-making ability regarding ethical issues
• Willingness to do what is best for the patient

With this question, you will be able to see how the candidate prioritizes their duties and their ability to problem solve in a way that is in the best interest of everyone. You can also assess their ability to remain calm during times of stress and determine which tasks can be put on hold, which can be delegated and which need to be tended to immediately. What to look for in an answer:

• Ability to prioritize tasks
• Willingness to be resourceful and ask for help
• Ability to determine immediate threats

Patient advocates are important professionals in the healthcare industry. Despite the value they bring to both doctors and patients, they're not as well known as other types of caretakers. Patient advocates often have to explain their role to their patients in a clear and concise manner. Look for candidates who are excellent communicators to ensure they'll communicate effectively with their patients. Look for a candidate answer that includes:

• Description of a patient advocate's job
• How that job supports your organization
• How that job supports patients