This is a basic question to ask so that you can assess the applicant's values in customer assistance. Their answer should include the different duties of a store associate but focus on the importance of the customer. This question will start a conversation about engaging with the customer. The interviewee will have the opportunity to highlight their customer service skills and discuss skills that they feel will need improvement. What to look for in an answer:

• Understanding of the importance of customer happiness
• Reflection of the values of the corporation's mission
• Knowledge of the job duties of a store associate

Store associates need to have experience with different types of equipment in order for the business to efficiently operate. The applicant should be capable of working with a variety of office equipment and know how to properly handle inventory. This question will help screen potential employees that only have cashier experience from others with backroom experience. Use this question to determine eagerness to learn new skills to enhance the applicant's career. What to look for in an answer:

• Experience using different types of equipment
• Knowledge of system processes relating to inventory
• Willingness to learn a new skill

This is an important question to ask due to the potential risks and issues that could occur during such a situation. The applicant's response should pertain to attempts to calm the customer. The interviewer will be able to judge the conflict management skills of the applicant and how they react in stressful situations. The ideal candidate's response will demonstrate their ability to remain composed and know when to ask for assistance. What to look for in an answer:

• Characteristics of good judgement and politeness
• Strong communication and critical thinking skills
• Ability to handle stressful and unpredictable situations

A store associate has many responsibilities other than running a cash register. The applicant must be able to manage their time so that the tasks are completed before the end of their shift. This question will tell the interviewer if the candidate prefers to work as a team or individually in different situations. The reply will establish the work ethics of the applicant and if they will follow store guidelines. What to look for in an answer:

• Strong time management skills
• Ability to work quickly and in compliance with store regulations
• Integrity and organizational skills

This question is used to determine how the applicant will respond to conflict and their ability to quickly resolve problems. The candidate should display acknowledgement of personal responsibility. They should never put the blame on the customer. They should be aware that some people will use this excuse to confuse a cashier. The response should highlight their judgement and technique to ensuring that their cash drawer is correct. What to look for in an answer:

• Strong math skills
• Understanding of the need to follow protocol
• Ability to pay attention to details and use good judgement