IT business analysts have an important function for customers who interface with the IT department for the development of technology products. To do this effectively, they need both excellent interpersonal skills and an in-depth understanding of IT business needs. Asking this question gives the candidate a chance to showcase their abilities and explain the role they see themselves having within your company. What to look for in an answer:

• Ability to relate technical and business skills
• Professional communication skills
• Willingness to advocate for internal and external customers

Experienced business analysts should come to an interview ready to discuss example projects that showcase their skills. Candidates for this position come from a range of technical and business administration backgrounds, and this question gives you a chance to gauge their experience and skill set. Pay attention to technologies involved in the project they mention as well as their role in helping it succeed. What to look for in an answer:

• Ability to relate their experience to the position
• Technical and business background
• Understanding of how to communicate with technical experts

This question is important because IT projects often fail for many reasons outside of an analyst's control. It's essential to understand how a candidate handles these situations and works to minimize the chances of them happening again. The potential hire should be able to admit past failures while focusing on future success. What to look for in an answer:

• Ability to professionally relate lessons learned from failures
• Understanding of what causes projects to fail
• Knowledge of the development cycle

Business analysts often serve as the intermediary between the technical and nontechnical staff for technology projects. They need to have excellent communication skills to work closely with end users and IT departments. Experienced candidates should have specific examples that show how they interact with clients to improve the results of a project. What to look for in an answer:

• Experience working with end users and developers
• Communication skills
• Ability to create requirements from users' needs

Assertiveness and persuasion skills are important for business analysts when they advocate for requirements and end-user needs. They need to represent the business's customers when interacting with IT staff, and analysts need to communicate technical limitations to the client. This often puts them in situations that require persuasion skills, especially when inevitable misunderstandings and conflicts happen. A candidate should come prepared to discuss this aspect of a business analyst's role. What to look for in an answer:

• Social and communication skills
• Ability to weigh user needs with technical limitations
• Ability to learn from experience