This is an important question to ask because it shows the nurse manager’s ability to think critically and to learn from difficult situations. The ability to recognize a challenge and think through it objectively is essential in a fast-paced environment. The answer to this question will also demonstrate the nurse manager’s skills at managing a team of nurses in a high-pressure situation. What to look for in an answer:

• Concise description of situation
• Explanation of lessons learned
• Details of their thought process for handling the situation

You should ask this question because it shows you the nurse manager’s skills at handling upset and emotionally charged patients and their family members. An ideal applicant will be able to calmly listen, reiterate the problem and create a solution that is safe for the patient and acceptable to the nursing staff. A strong candidate will be able to do this objectively. What to look for in an answer:

• Clear description of the situation
• Ability to diffuse a tense situation
• Implementation of a solution that is safe and effective

Nurse managers need to react quickly, and the ideal candidate will be able to do so without getting flustered or frozen in place. This is an important question to ask because it demonstrates the nurse manager’s ability to identify an emergency and act on the spot. It also shows their knowledge of hospital procedures and patient safety plans. What to look for in an answer:

• Description of the situation
• Explanation of their actions and thought process
• Self-critique of their actions and description of any changes

Nurse managers may have the responsibility to deliver bad news to their staff nurses, and the answer to this question shows you whether or not they can do so in a calm and effective manner. Their answer should reflect the ability to explain the situation objectively. The nurse manager’s answer should also reflect their preparation to handle any questions during the delivery of the bad news. What to look for in an answer:

• Process for delivering bad news
• Detailed description of how they handle strong emotions
• Preparation for dealing with difficult employment situations

This question’s answer demonstrates the nurse manager’s commitment to continued education and ongoing learning. Their answer should reflect how important they feel it is to provide patients with the best quality of care. It also demonstrates their willingness to continue improving their nursing skills as well as their management skills. The answer will also give insight into their time management skills. What to look for in an answer:

• Listing of journals or publications they read
• Explanation of conferences they attend
• Ability to fit professional development into their schedule

The candidate's answer should emphasize:

• Importance of both roles
• Understanding of different nursing roles
• Leadership experience

A candidate's answer might look like this: