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5 Server Interview Questions and Answers

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Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

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Whether you are preparing to interview a candidate or applying for a job, review our list of top Server interview questions and answers.

Hire your next Server today.

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Hire your next Server today.

Post a job
Our mission

Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

Read our editorial guidelines
Create a Culture of Innovation
Download our free step-by-step guide for encouraging healthy risk-taking
Get the Guide

Can you tell me about your relevant restaurant experience and the aspects of the work that you enjoy the most?

The candidate's answer to this question will tell you how much experience they've had and in what type of restaurant, thereby letting you know whether or not they'll be a good fit for your particular establishment. Their level of enthusiasm for the job will also be apparent—if they're unable to tell you a single thing that they enjoyed about their previous work, they're probably not the ideal fit. What to look for in an answer:

  • Level of experience
  • Any rare or unique skills the candidate might have
  • Degree of enthusiasm for the job
Example:

"I've worked in both high-end places and casual joints, and I prefer a faster pace. I'm an energetic worker who likes to get things done quickly."

Are you comfortable taking initiative if you sense that a customer is being ignored? How would you handle the situation?

The ideal candidate will be bright, personable, energetic and able to maintain a keen awareness of their surroundings. In a busy restaurant, patrons can sometimes be accidentally overlooked, and it's up to the entire team to make sure that they're receiving the service they're paying for. A server who keeps his or her head down, tending to one task at a time, will probably be a weak link in the chain. What to look for in an answer:

  • Comfort with a variety of tasks
  • Ability to work as part of a successful team
  • Willingness to take initiative
Example:

"Absolutely, I'd take initiative. I would first approach the customer to see if there was anything I could do, and then alert the appropriate team member to the situation if needed."

Which POS systems have you worked with in the past?

Anyone who's worked in a restaurant within the past decade or so should have some familiarity with POS systems. The candidate's answer doesn't have to be specific, and not everyone remembers the names of software, but it should display basic knowledge as well as willingness to adapt to new programs. As a bonus, this may also tell you how long they were able to stick to a particular job. What to look for in an answer:

  • Demonstration of basic computer literacy
  • Level of experience
  • Ability to adapt to the restaurant's current program
Example:

"The last program that I used was basic with simple modifiers for things like egg preparations, added bacon or sausage and that sort of thing, but I learn quickly."

Have you always been a server, or did you work your way up from other positions?

Most restaurants require some degree of restaurant experience from a server before putting him or her on the floor, and many candidates achieve this by starting out in entry-level roles. Some have been dishwashers, busboys, hostesses or cooked on the line. This question will reveal a great deal about the candidate's backstory and tell you whether or not they'll be willing to pick up the slack from their coworkers. What to look for in an answer:

  • Level of experience
  • Willingness and ability to adapt to a busy restaurant environment
  • Comfort with a variety of positions
Example:

"In my first job, I worked a few shifts as a dishwasher before the manager asked if I'd like to take a shift out front."

In your previous experience, did your team divide the dining room into sections or alternate tables? Which do you prefer?

If your restaurant is large, you probably handle service by dividing the dining room into sections and assigning one to each server. Smaller establishments will sometimes allow servers to take every other table as they come in, thereby dividing the take more evenly, which can get confusing during busy shifts. The candidate's answer should reveal their professionalism and level of ability. What to look for in an answer:

  • Specifics of past restaurant experience
  • Ability to work as part of a team
  • Level of awareness (if they've alternated before)
Example:

"I've taken sections and alternated tables before. I've even worked the dining room solo. I prefer sections as long as the team pools tips so that no one feels slighted."

Create a Culture of Innovation
Download our free step-by-step guide for encouraging healthy risk-taking
Get the Guide

A group of five people in a modern office setting, two of them appear to be giving a presentation while the other two are seated at a wooden conference table with laptops and a coffee cup in front of them. They all seem engaged in a discussion. The room has a bright atmosphere with natural light streaming in from the side window.

Hire your next Server today.

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