An account manager interacts with your company’s clients regularly. They should have strong communication skills and the ability to develop relationships with customers. Plus, a good candidate can demonstrate that they can help your company increase revenue, retain clients and encourage new business. If your applicant can show that they have consistently met or exceeded their quotas, they may be an excellent choice. What to look for in an answer: What to look for in an answer:

• A sense that the applicant understands your business
• Ability to meet or exceed quotas
• Successful communication and relationship skills

This question evaluates the applicant’s interpersonal skills and their ability to resolve conflict. An account manager must be able to demonstrate fairness and honesty when working with others while representing the values of your organization. They should accept people as they are and find creative ways to overcome differences while retaining their clients and serving them in a mutually beneficial relationship. What to look for in an answer:

• A recognition that not everyone is agreeable
• Desire to empathize with others
• Focus on retaining clients and increasing revenue

All good 24976813505account manager6.92sales2.93manager2.65account executive1.08sales manager0.951661129176172614000.0075305.50185000.00YEARLY53872486252025-10-012025-10-312025-09-012025-09-302025-11-05Account Managers inevitably disappoint a client on occasion, but they're also willing to admit an error when it happens. A great applicant will be proactive to ensure the same mistake doesn't happen again, especially to the same customer. This question helps determine if your candidate is willing to accept responsibility and has the problem-solving skills to find solutions to common problems. What to look for in an answer:

• Humility and acknowledgment that mistakes occur
• Ability to demonstrate problem-solving skills
• Concern for customers and the company

Prioritization is essential for success as an account manager. This question lets you see how your candidates approach their day-to-day tasks and how they stay organized. It can help you determine if the interviewee's priorities align with your company's goals and how well they can manage a large portfolio of clients. What to look for in an answer:

• Ability to understand what makes a task important
• Organizational strategies
• Analytical thinking and problem-solving skills

This question can help you assess a candidate's confidence as an account manager. Because the position requires a skill set similar to sales, self-assurance and poise could be the difference between an average account manager who maintains the status quo and a dynamic account manager who helps you grow. Your applicant should be able to express confidence in their ability to perform well. What to look for in an answer: What to look for in an answer:

• Confidence in their ability without arrogance
• Honesty about weakness without self-deprecation
• An overall positive outlook on their performance

Upselling is one of the main revenue streams for account managers, and they should have a history of proving their sales acumen with current clients. Account managers use tact, timing and product knowledge to recommend the right products to increase sales from existing accounts. This question addresses a candidate's understanding of how to approach upselling and cross-selling and their ambition and initiative. What to look for in an answer:

• Knowledge of client needs and resources
• Specific examples of upselling current clients
• Effective sales strategies

Your organization likely has set onboarding practices to create a consistent experience for clients, but you also want an account manager who understands how important onboarding is. Asking them how they approach the process helps you determine if they understand the importance of the task. It can also show how much care they put into making new clients feel welcomed and taken care of with your company. What to look for:

• Attention to detail and organization
• The ability to give clients extra attention when they start with your organization
• Clear understanding of what onboarding is

Building relationships with existing clients helps improve retention and could make it easier to upsell. This question gives you a glimpse at how well a candidate values those relationships and the strategies they use to strengthen the bonds with their clients. They should demonstrate actionable strategies they use to make clients feel valued while upholding your company's image. What to look for in an answer:

• Knowledge of how to engage clients
• Examples of going above and beyond
• Strong communication skills, including active listening

Maintaining their roster is an important part of an account manager's job, so this question looks at how they handle that. It helps you see if they have retention strategies and know how to identify reasons why clients might leave. You can also get an idea of their problem-solving skills by seeing how they handle a challenging situation. What to look for in an answer:

• Communication skills and a willingness to listen to clients
• Creative thinking and problem-solving skills
• Understanding of how important retention is

A successful candidate understands that their role is essential for profitability, even if they aren't salespeople. This question helps to gauge their awareness of strategies to improve revenue and their responsibility for keeping sales numbers high. It can also assess their ambition and how they handle situations where they have to make up ground. What to look for in an answer:

• Ability to spot shortcomings in sales
• Specific strategies to catch up when they're behind
• Proactive, ambitious attitude