5 Handyman Interview Questions and Answers
Whether you are preparing to interview a candidate or applying for a job, review our list of top Handyman interview questions and answers.
Do you have liability insurance that protects you against lawsuits and claims?
Liability insurance covers things such as property damage, medical expenses and legal fees that may be incurred in case accidents happen. A good candidate is well prepared for these unfortunate scenarios and has taken prudent steps to protect himself. On the other hand, this is also useful to the employer since it helps you avoid potential liability when faced with such issues. What to look for in an answer:
- Liability coverage against lawsuits and claims
- Knowledge of basic handyman insurance legalities
- Clear understanding of work-related risks
Example: “In addition to general liability coverage, I am also insured under a Business Owner’s Policy that protects me against potential property damage, on-site injuries and work-related medical expenses.”
Can you describe a time when you successfully completed an unforeseen repair on schedule?
A good candidate is not only technically proficient but also capable of solving unexpected problems on schedule. Pay attention to the candidate’s appreciation for time management, workload delegation, astute planning and multitasking. Moreover, a competent handyman should easily adjust on the fly and find innovative ways to solve problems. Additionally, the candidate should be able to work under pressure. What to look for in an answer:
- Possession of creative problem-solving skills
- Robustness and adaptability to unexpected situations
- Ability to work calmly under pressure
Example: “I once incurred unexpected piping damage during a routine drywall repair. I had to carry out some minor plumbing work and still managed to finish the original repairs on time.”
Do you possess a general contractor license or any handyman certification?
While a license may not be a mandatory requirement for small handyman repairs, licensed workers are legally able to perform a wide variety of tasks including electrical work on residential and commercial properties. A good candidate should have a contractor license that gives them credibility and builds trust with employers. Pay attention to the number of relevant certifications that the candidate may possess. What to look for in an answer:
- Possession of a contractor license
- Technical proficiency to handle complex tasks
- Worker credibility and proof of certification such as documentation
Example: “I have a valid state licence from the Registrar of Contractors. This allows me to legally perform most electrical, plumbing and asbestos abatement work.”
Share an experience you had where you were required to deal with a difficult customer.
Even the most proficient handymen are faced with the occasional difficult customer. A good candidate should understand that communication skills are important in such a demanding scenario. The ability to listen, non-verbal communication, friendliness, clarity and conciseness are all essential when dealing with unsatisfied customers. Pay attention to the credibility of the candidate’s example of a workplace experience as well as his ability to remain calm under pressure. What to look for in an answer:
- Verbal and non-verbal communication skills
- Ability to stay calm in difficult situations
- Actual experience with a similar scenario
Example: “During a previous routine job, an irate customer was unhappy with the speed of completion of a difficult sprinkler repair. I calmly explained the unexpected difficulties I had encountered to the customer and apologized for the delay.”
Tell me about a time where you had to handle unfamiliar machinery.
While a good handyman should be able to handle a wide range of power tools and equipment, it is possible that he will periodically face the task of operating unfamiliar machinery. A competent candidate should demonstrate the ability to adapt to new situations and apply their flexibility and problem-solving skills with innovation and confidence. The individual should also not be afraid to ask for a helping hand and delegate duties. What to look for in an answer:
- Adaptability, flexibility, delegation and problem-solving
- Excellent facility with machinery and hand tools
- Confidence in their answer tone
Example: “In a previous job, I had to repair an old fashioned refrigerator that used an outdated water filtration system. I used an online DIY manual and was able to successfully install modern water filters and update the machinery.”