This question will help show you the candidate’s level of experience and how they handle adversity. You want to hear an answer that demonstrates the candidate tried their best to prevent the conflict but was able to settle it quickly once it occurred. You want to find a person who will not become stressed under pressure and can problem-solve quickly while not allowing the negativity to impact their job performance.

What to look for in an answer:

• Understanding that conflict is inevitable
• Ability to not take adversity personally
• Ability to take preventative measures before conflicts arise

A strong answer to this question can set a candidate apart because you will be assured that they will be able to talk to patients informatively as soon as they begin work. You want a candidate who is familiar with the services you provide, the practice’s history and any current projects. You also want someone who has an interest in the future of the practice and emerging research.

What to look for in an answer:

• Abiity to take the initiative
• Working knowledge of the medical procedures that occur
• Knowledge of your company culture

Your candidate’s answer to this question will help you gauge if they mind doing seemingly routine work. Ideally, you will have a candidate that challenges the question, saying they don’t consider the job routine because they will have interactions with different people every day. You also want to have a candidate that shows they are able to find a meaningful purpose in their job that keeps them motivated.

What to look for in an answer:

• Ability to be a self-starter
• Ability to see their job as being meaningful
• Contentment with a routine schedule

This question will help you see how the candidate deals with unwanted parts of the job. Performing debt collection calls can be stressful, so you want someone who has a plan of action to take on this responsibility. If you are faced with a candidate who has not had to do this before, you want to see that they are willing to go through supervision to obtain the necessary skills.

What to look for in an answer:

• Willingness to confront challenging tasks
• Proactive in dealing with the practice’s finances
• A plan for tackling opposition

You want a candidate who is able to keep their personal life and their professional life separate. You do not want patients to feel unwelcome when they walk in because the 10752110267receptionist32.21medical receptionist10.53front desk receptionist7.34front desk3.74medical assistant2.48279107227225329.3018.3229.30HOURLY45791069202025-09-012025-09-302025-08-012025-08-312025-10-05medical receptionist is upset. Look for a candidate who can demonstrate their ability to put patients first when they are at work and greet everyone with a smile, regardless of what is going on behind the scenes.

What to look for in an answer:

• Ability to be welcoming and friendly regardless of circumstances
• Enthusiasm about the position
• Ability to maintain professionalism at all times

This is an important question because it reveals how the candidate works under stressful situations and the steps they take to manage an office and maintain harmony for all workers and visitors. It will show how comfortable the candidate is in helping an upset individual and their interpersonal skills. A medical receptionist deals with many individuals on a daily basis, some of which are in very stressful situations. A candidate should reveal empathy and understanding

This is an important question because it reveals how the candidate works under stressful situations and the steps they take to manage an office and maintain harmony for all workers and visitors. It will show how comfortable the candidate is in helping an upset individual and their interpersonal skills. A 10752110267receptionist32.21medical receptionist10.53front desk receptionist7.34front desk3.74medical assistant2.48279107227225329.3018.3229.30HOURLY45791069202025-09-012025-09-302025-08-012025-08-312025-10-05medical receptionist