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Operations Manager Interview Questions

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Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

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Operations managers ensure businesses run as efficiently as possible. Operations manager duties and responsibilities typically include coordinating daily business operations, overseeing various company financial processes, managing appropriate staffing levels and establishing new hire training programs.

When hiring an operations manager, look for ​​big picture thinking, an understanding of financial and budgeting processes, strong interpersonal skills and decision-making skills. Great candidates for your operations manager role may also have leadership and project management experience, as well as the ability to adapt to new situations.

Whether you are preparing to interview a candidate or applying for a job, review our list of top Operations Manager interview questions and answers.

  1. Some employees stick to old procedures and resist change. As 34264623859operations manager20.71manager5.66operations2.81amazon2.18warehouse manager2.141865616180942520000.0080590.74180000.00YEARLY50293390692025-09-012025-09-302025-08-012025-08-312025-10-05operations manager, how do you motivate them to adopt new processes? See answer
  2. Do you have any experience negotiating contracts with outside suppliers? See answer
  3. Operations managers work with large amounts of data daily. Tell me about your go-to data processing and statistical software. See answer
  4. The hiring team is behind in talent recruitment this season and asks your team to pitch in. As 34264623859operations manager20.71manager5.66operations2.81amazon2.18warehouse manager2.141865616180942520000.0080590.74180000.00YEARLY50293390692025-09-012025-09-302025-08-012025-08-312025-10-05operations manager, you have your own deadlines to meet, so how would you approach this situation? See answer
  5. What preparations do you make to ensure that company operations can continue seamlessly if you are unable to come into the office? See answer
  6. How do you measure the success of a project? See answer
  7. What tools do you use to identify and track current trends in our industry? See answer
  8. Tell me about your experience with the Agile methodology. See answer
  9. As operations manager, what is your process for identifying and overcoming bottlenecks in your projects?
  10. What are some of the challenges of automating company systems that were previously completed manually?
  11. Operations managers work closely with administrative staff to manage internal communications and track workflows. How do you ensure administrators have the appropriate training and knowledge of operations?
  12. What is the role of quality control in managing company logistics?
  13. What strategies do you use to identify and eliminate sources of waste in company workflows?
  14. Are you familiar with warehouse procedures and the amount of space necessary to optimize storage and inventory management?
  15. How do you uphold compliance with laws or industry regulations when planning operational workflows?
  16. Describe the main parts of the supply chain as they relate to our organization.
  17. If you noticed particularly high turnover in a certain department, how would you address this issue and recruit a more dedicated staff during the next round of hiring?
  18. If a long-term vendor raised their prices, how would you weigh the pros and cons of switching suppliers or renewing the current contract?
  19. your experience using MRP or ERP systems.
  20. In your own words, explain the difference between management and leadership.
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Hire your next Operations Manager today.

Post a job

Hire your next Operations Manager today.

Post a job
Our mission

Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

Read our editorial guidelines
Create a Culture of Innovation
Download our free step-by-step guide for encouraging healthy risk-taking
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10 Operations Manager Interview Questions and Answers

Some employees stick to old procedures and resist change. As 34264623859operations manager20.71manager5.66operations2.81amazon2.18warehouse manager2.141865616180942520000.0080590.74180000.00YEARLY50293390692025-09-012025-09-302025-08-012025-08-312025-10-05operations manager, how do you motivate them to adopt new processes?

Operations managers play a critical role in ensuring that projects are on track. An experienced 34264623859operations manager20.71manager5.66operations2.81amazon2.18warehouse manager2.141865616180942520000.0080590.74180000.00YEARLY50293390692025-09-012025-09-302025-08-012025-08-312025-10-05operations manager knows how to motivate employees and make sure everyone feels supported. However, your candidate may inherit a team with staff who are used to a certain way of solving problems and aren't receptive to changing their methods. They should be able to handle these situations with grace. What to look for:

  • Compassion and ability to empathize
  • Process for motivating staff to try new procedures
  • Positive disposition
Example:

“First, I would find out why the workers prefer their methods over new ones that we know will work better. Then, I would explain my rationale for asking them to adopt new processes and offer the necessary training so they can become comfortable and excel with the change."

Do you have any experience negotiating contracts with outside suppliers?

An 34264623859operations manager20.71manager5.66operations2.81amazon2.18warehouse manager2.141865616180942520000.0080590.74180000.00YEARLY50293390692025-09-012025-09-302025-08-012025-08-312025-10-05operations manager helps the teams in your organization work together like a well-oiled machine. Depending on your organization's focus and goals, your candidate may need to work with individuals representing outside interests. You need an individual who understands how to work with suppliers who have varying policies regarding pricing, payments and delivery times. What to look for:

  • Level of experience with working with suppliers
  • Strong communication skills
  • Business acumen
Example:

“I have served in an external communications role for the last three years and worked with suppliers on a weekly basis to ensure that there was enough of a time buffer built into each order. I also have experience negotiating invoicing terms and delivery dates with multiple suppliers."

Operations managers work with large amounts of data daily. Tell me about your go-to data processing and statistical software.

This is one of the most important operations management interview questions because it helps you understand a candidate's technical expertise. The data may be used for budgeting purposes or to understand how the team might be able to speed up processes within the organization. As such, your candidate should have a high level of familiarity with statistical software and be comfortable performing data analysis. What to look for:

  • Knowledge of commonly used statistical and data processing software
  • Level of experience in using these programs
  • Love for data-driven work and business analysis
Example:

“My preferred program for data analysis is Microsoft Excel. When I previously worked as an operations analyst, I found the built-in statistical functions to be incredibly helpful in understanding each department’s performance metrics and finding ways to improve. I also have some experience with Microsoft Power BI."

The hiring team is behind in talent recruitment this season and asks your team to pitch in. As 34264623859operations manager20.71manager5.66operations2.81amazon2.18warehouse manager2.141865616180942520000.0080590.74180000.00YEARLY50293390692025-09-012025-09-302025-08-012025-08-312025-10-05operations manager, you have your own deadlines to meet, so how would you approach this situation?

Your operations team plays a key role in helping each department complete their work effectively and efficiently. Therefore, some of your operations manager interview questions should focus on a candidate's ability to collaborate with others. The applicant’s answer to this question will allow you to understand how they function under tight time and resource constraints. What to look for:

  • Strong logical reasoning skills
  • Understanding of the interplay between different business departments
  • Clear approach to solving the problem
Example:

“First, I would review the talent team’s needs and gain a better understanding of tasks that we can delay until a later time. Then, I would move some operations members with extra capacity to the recruiting department to support the company's talent-management efforts."

As an operations manager, what is your process for identifying and overcoming bottlenecks in your projects?

For projects to progress smoothly, all the inputs and outputs need to flow within allotted timeframes. In some instances, there are bottlenecks that prevent your organization from producing results in a timely fashion. It's your operations director’s job to identify and correct the problem. Interview questions for operations managers should help you understand how candidates find and fix bottlenecks to ensure maximum efficiency. What to look for:

  • Strategy for recognizing and resolving bottlenecks
  • Confident, well-thought-out response
  • Critical thinking and problem-solving skills
Example:

“I would first collect data on how long it takes to complete each segment of a process from start to finish. Then, I would find out why we are slow in certain areas and adjust our processes to increase efficiency. If necessary, I'd automate certain tasks or introduce new tools to reduce the amount of time it takes to complete those tasks."

What preparations do you make to ensure that company operations can continue seamlessly if you are unable to come into the office?

Operations managers manage large-scale workflows and must be able to document each function. They should organize their work in such a way that other employees could step in and facilitate critical processes, if necessary. Successful operations managers apply logical reasoning to the company's overall workflow and their own personal work activities. This interview question for operations managers addresses a candidate's accountability, planning and foresight. A good answer should reference:

  • Thorough recordkeeping
  • Communication
  • Logical reasoning
Example:

"It's important for me to keep my workspace organized in such a way that anyone could look at my files and be able to intuitively find the information they need. I keep separate files for tracking the operations tasks in each department, plus a schedule book of key meeting dates, contract renewals and assessment deadlines. When I have a planned absence approaching, I also prepare a summary report on ongoing projects."

How do you measure the success of a project?

An operations manager must be able to manage projects within the constraints of budget, scope and schedule. Like other operations manager interview questions, this one helps you assess a candidate's knowledge of key processes. Listen for answers demonstrating a strong command of basic project-management activities, such as creating schedules and allocating resources. What to look for:

  • Experience with project management
  • Knowledge of effective project-management techniques
  • Ability to prioritize project-related tasks
Example:

"I review the success of a project by comparing the outcome with the objectives outlined in the original planning documents. During the closure stage, I also calculate the cost of the materials and labor used. This makes it possible to determine of the project was over budget or under budget. Finally, I ask for feedback from key team members."

Describe your experience using MRP or ERP systems.

Many companies use material requirements planning (MRP) or enterprise resource planning (ERP) systems to manage critical operations functions. Asking this interview question for operations managers helps you determine if a candidate has extensive experience with this type of software. Listen for phrases like "materials requirements planning" and "ERP integration" to confirm that a candidate is comfortable with MRP/ERP. What to look for:

  • Experience with MRP or ERP
  • Ability to learn new systems quickly
  • Knowledge of system integration options
Example:

"At my last company, we used SAP Business One to manage purchasing, inventory, human resources and other critical functions. I had to use the system on a daily basis, so I am quite comfortable running custom reports and using the dashboard to access real-time data. I also liked how the ERP integrated with some of the other applications we used."

What tools do you use to identify and track current trends in our industry?

Whether you're in the healthcare industry or the real estate industry, business is always changing. You need an operations manager who can identify trends quickly and use them to your organization's advantage. This question helps you understand if a candidate is adaptable and committed to continuous learning. What to look for:

  • Dedication to learning new things
  • Familiarity with key industry publications
  • Ability to research business trends
Example:

"I subscribe to the Journal of Operations Management to stay abreast of key developments. I also use several websites, such as The CTO Club, to learn more about performing operations management duties in a high-tech environment. To understand general business trends, I read The Wall Street Journal and review economic reports issued by government agencies."

Tell me about your experience with the Agile methodology.

If your company uses the Agile method for project management, you need an operations manager who understands the methodology and knows how to use it effectively. Because Agile focuses on collaboration, listen for answers indicating that a candidate is comfortable sharing ownership of their tasks. What to look for:

  • Experience with effective collaboration
  • Ability to accept constructive feedback from colleagues
  • General knowledge of the Agile methodology
Example:

"I had to use the Agile methodology in my previous role, so I'm comfortable collaborating with others and using iterative development to improve product quality. Although it took some time to get used to a new approach, I appreciate Agile's focus on rolling out new features quickly instead of spending months on development."

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Download our free step-by-step guide for encouraging healthy risk-taking
Get the Guide

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