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How to Hire a Customer Service Representative

Edited by Indeed Employer Content Team
Our mission

Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

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1 min read

Does your growing business need a Customer Service Representative? Customer Service Representatives interact with your customer base to resolve common problems in a positive manner.

Here are some tips to help you find great Customer Service Representative candidates and make the right hire for your business.

Hire your next Customer Service Representative today.

Post a Job

Hire your next Customer Service Representative today.

Post a Job
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Our mission

Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

Read our editorial guidelines
Job Description Best Practices
Optimize your new and existing job descriptions to reach more candidates
Get the Guide

Customer Service Representative: What is the cost of hiring?

2025-09-017.2519.8448.85HOURLY

Why hire a Customer Service Representative?

The need for new staff can affect both your existing team and your bottom line. A great Customer Service Representative can help your business by:

• Fielding all customer inquiries and complaints via phone, email, or social media
• Documents client problems and takes note of trends for product development
• Promotes a favorable company image and ensures every customer experience is a positive one

Skills to look for in a great Customer Service Representative

A great Customer Service Representative candidate will have the following skills and attributes as well as work experience that reflects:

• Experience working with Client Management Systems (CMS) such as Salesforce
• Professional working demeanor
• High school diploma or GED equivalent
• Agile problem solver
• Outstanding customer service skills
• Able to work weekend and night shifts

Writing a Customer Service Representative job description

A thoughtful description is important to finding qualified Customer Service Representative candidates. A Customer Service Representative job description includes a compelling summary of the role, detailed list of duties and responsibilities, and the required and preferred skills for the position.

Consider including keywords that job seekers are using to search for Customer Service Representative jobs, such as:

• Customer Service Representative
• Customer Care Representative
• Call Center Representative

Interviewing Customer Service Representative candidates

Strong candidates for Customer Service Representative positions will be confident answering questions regarding:

• Fielding and resolving common customer problems
• Maintaining a professional and positive attitude when talking with clients
• Understanding your company’s brand and the relevant industries

See our list of interview questions for more examples.

Job Description Best Practices
Optimize your new and existing job descriptions to reach more candidates
Get the Guide

Two chefs, one wearing a red headband, review a laptop and take notes at a wooden table in a kitchen setting.

Hire your next Customer Service Representative today.

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    Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

    Read our editorial guidelines