Client Services Manager: What is the cost of hiring?

Why hire a Client Services Manager?

Selecting a suitable person for your Client Services Manager position can help in managing and processing orders, resolving customer complaints. They provide product training to customers, oversee marketing campaigns and support in streamlining business operations. Choosing the right person for your Client Services Manager position is a step towards achieving better business coordination and productivity.

• Perform efficient utilization of business resources to achieve better customer satisfaction through more effective internal coordination
• Boost business revenues by encouraging customers to increase their spend on products and services
• Establish themselves as a reliable point of contact for a strong business relationship

Skills to look for in a great Client Services Manager

Client Services Managers are front facing executives who manage the customers of a business. Finding a productive and capable Client Services Manager can be done with a clear understanding of the required qualifications and work experience.

• Bachelor’s Degree in a Business-related field preferably
• Relevant experience in a front-facing customer service role
• Minimum experience of over one year in a management position is preferred
• Familiar with using the Salesforce contact platform
• Strong organization and prioritization skills
• Excellent client handling and interpersonal skills

Writing a Client Services Manager job description

A good description is vital to finding excellent Client Services Manager candidates. A Client Services Manager job description includes job summary, detailed list of job responsibilities and the desired skills for the position.

Consider including keywords that job seekers are using to search for Client Services Manager jobs, such as:

• Client Services Manager
• Manager of Client Service
• Senior Client Services Manager

Interviewing Client Services Manager candidates

To make the right Client Services Manager hiring decision, spend time to review candidates and ask them relevant questions to understand their knowledge, skills, and relevant personality traits.

• Knowledge of Salesforce, MS Office and Project Management software
• Sales and account management and relationship building with customers
• How they’ve excelled at strengthening customer relationships to increase business revenue and clients

See our list of interview questions for more examples.