Service Manager: What is the cost of hiring?

Why hire a Service Manager?

The need for new staff can affect both your existing team and your bottom line. A great service manager hire can help your business by ensuring that a customer’s car is completed on time and does not cost too much. This will increase customer satisfaction and lead to increased sales over time.

• Better productivity
• Increased customer retention
• Increased customer satisfaction

Skills to look for in a great Service Manager

A great service manager candidate will have the following skills and attributes as well as work experience that reflects:

• Manage schedules
• Basic math skills
• Software skills to manage the shop
• Communication skills to work with all parties
• Patience to manage everything
• Positive Attitude

Writing a Service Manager job description

A thoughtful description is important to finding qualified service manager candidates. A service manager job description includes a compelling summary of the role, detailed list of duties and responsibilities, and the required and preferred skills for the position.

Consider including keywords that job seekers are using to search for service manager jobs, such as:

• Customer Service Manager
• Assistant Manager
• Manager

Interviewing Service Manager candidates

Strong candidates for service manager positions will be confident answering questions regarding:

• How do you run an auto shop?
• Manage customer expectations
• Manage workflows of shop

See our list of interview questions for more examples.