Call Center Manager: What is the cost of hiring?

2025-09-0122000.0072489.00151000.00YEARLY

Call Center Manager: What is the cost of hiring?

• Common salary in US:
• Typical salaries range from -
• Find more information on Indeed Salaries

COMMON

LOW

HIGH

*Indeed data (US) –

Why hire a call center manager?

Hiring a call center manager is an essential step in establishing management for your business. As the senior manager on site, a call center manager ensures daily tasks are completed and allows other members of management to support their respective teams fully.

Contributions of a great call center manager:

• Focus on customer experience
• Well trained employees
• Company goals worked toward consistently

Deciding between a full-time vs contract call center manager

Before writing a call center manager job description or interviewing candidates, it’s important to decide if you need a full-time, part-time or contract call center manager (and what your budget will allow).

Call center managers often work on a full-time basis, but a part-time or contract call center manager may be a better fit for your business if you have a small number of call center representatives that need to be managed or you’d like to hire on a contract-to-hire basis to see if a candidate meets your needs before hiring them as a full-time employee.

Where to find call center managers

To find the right call center manager for your business, consider trying out a few different recruiting strategies:

• Hire from within: Are any of your call center representatives ready to move into a management role? Not only do current employees already know about your company’s internal processes and goals, but offering career development opportunities can boost team morale and engagement.
• Reach out to your network: Ask your current employees and personal and professional networks if they know anyone who would be suitable for your call center manager position.
• Post help wanted ads: Create eye-catching help wanted signs and post them in your window, on nearby college campuses and other community areas to attract more candidates.
• Post your job online: Try posting your call center manager job on Indeed to find and attract quality call center manager candidates.

Skills to look for in a great call center manager

A great call center manager candidate will have the following skills, attributes and work experience:

• Telemarketing experience
• Management training
• Ability to motive a team
• Attention to detail
• Organization
• Typing skills

Writing a call center manager job description

A thoughtful description is important to finding qualified call center manager candidates. A call center manager job description includes a compelling summary of the role, a detailed list of duties and responsibilities and the required and preferred skills for the position.

When writing your call center manager job description, consider including some or all of the following keywords to improve the visibility of your job posting. These are the most popular search terms leading to clicks on call center manager jobs, according to Indeed data:

• call center manager
• customer service manager
• manager
• call center
• customer service
• customer service representative
• remote work from home
• call center supervisor
• management
• operations manager

Interviewing call center manager candidates

Strong candidates for call center manager positions will be confident answering questions regarding:

• Their experience managing a team
• Call center experience
• Their customer service philosophy

Need help coming up with interview questions? See our list of call center manager interview questions for examples (with sample answers).