Customer Service Manager: What is the cost of hiring?

Why hire a Customer Service Manager?

A dependable Customer Service Manager makes sure that the company has high customer service levels and all their issues are resolved immediately. They maintain high customer retention levels by delivering excellent levels of customer service.

• Lead a team of customer service associates to deliver enhanced levels of service
• Achieve and exceed the company targets for customer service, delivery and minimize customer issues
• Manage and train customer service associates

Skills to look for in a great Customer Service Manager

To hire a suitable Customer Service Manager, it is vital to understand and review the skills and qualifications of all candidates.

• Bachelor’s degree in Business or related fields
• Familiar with CRM practices and databases along with MS Office
• Past proven experience of managing customer service representative teams for more than 5+ years
• Good leadership and team building skills
• Proven client facing and interpersonal, communication skills to deal with customers and internal teams
• Ability to prioritize and apply industry standards, best practices to lead their team

Writing a Customer Service Manager job description

Write an effective job description with a list of job responsibilities, duties and necessary skills to find suitable Customer Service Manager candidates.

Consider including keywords that job seekers are using to search for Customer Service Manager jobs, such as:

• Customer Service Administrator
• Client Service Manager
• Client Service Administrator

Interviewing Customer Service Manager candidates

To interview candidates for Customer Service Manager, the knowledge and skills of potential candidates have to be identified and then compared.

• Past experience of leading and supervising customer service teams
• Knowledge and experience of CRM systems and MS Office
• How they’ve excelled at enhancing customer retention by managing customer relationships for the company.

See our list of interview questions for more examples.