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How to Hire a Technical Support Specialist

Edited by Indeed Employer Content Team
Our mission

Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

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1 min read

Does your growing business need a technical support specialist? Technical Support Specialists can help your company improve customer service.

Here are some tips to help you find great technical support specialist candidates and make the right hire for your business.

Hire your next Technical Support Specialist today.

Post a Job

Hire your next Technical Support Specialist today.

Post a Job
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Our mission

Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

Read our editorial guidelines
Job Description Best Practices
Optimize your new and existing job descriptions to reach more candidates
Get the Guide

Technical Support Specialist: What is the cost of hiring?

2025-10-017.2523.6549.80HOURLY

Why hire a Technical Support Specialist?

The need for new staff can affect both your existing team and your customer support. A great technical support specialist hire can help your business increase customer retention rates and improve customer service.

• Increase customer satisfaction
• Solve customer problems
• Increase customer retention rate

Skills to look for in a great Technical Support Specialist

A great technical support specialist candidate will have the following skills and attributes as well as work experience that reflects:

• Basic software skills such as CRM and Microsoft products
• Quick typing speed
• Great listening ability
• Creative Problem Solving
• Team Collaboration
• Great attitude

Writing a Technical Support Specialist job description

A thoughtful description is important to finding qualified technical support specialist candidates. A technical support specialist job description job description includes a compelling summary of the role, detailed list of duties and responsibilities, and the required and preferred skills for the position.

Consider including keywords that job seekers are using to search for technical support specialist jobs, such as:

• Technical Customer Support
• Technical Support Agent
• Technical Customer Specialist

Interviewing Technical Support Specialist candidates

Strong candidates for technical support specialist positions will be confident answering questions regarding:

• Difficult customers
• Problem solving
• Offering benefits to customers

See our list of interview questions for more examples.

Job Description Best Practices
Optimize your new and existing job descriptions to reach more candidates
Get the Guide

Two chefs, one wearing a red headband, review a laptop and take notes at a wooden table in a kitchen setting.

Hire your next Technical Support Specialist today.

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    Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

    Read our editorial guidelines